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Reviews 273
smithdvr
May 23,2023Just recieved my tee`s and all quality surf tops. Great experience with online shop.
D Veysey
Apr 23,2023Great experience. Shore had the Patagonia rucksack I was looking for on sale £30 cheaper and had a very smooth ordering and delivery service. Reached me in just under a week. Only comment to them would be to fix the search function on their website to make it quicker to find what you’re looking for by filtering out irrelevant products. If you type ‘Patagonia bag’ in the search the first thing to appear is a load of shorts so you have to spend ages scrolling through to find what you’re looking for and a less motivated person would easily have given up. Great selection of products and prices though.
Hannah Miles
Mar 29,2023Honestly one of the most fantastic customer experiences I’ve ever had. I ordered an item that said it was on stock online and got an email from Chris to say that unfortunately it wasn’t available, I was offered a refund immediately. An hour or so later, Chris reached out to me and let me know that the item I ordered had just arrived at their warehouse, and I was able to pick which item I wanted as Chris sent me a photo. I’ll definitely be shopping here again!!
Lisa Mckee Mathews
Mar 28,2023Ordered a Yeti Tundra 65 from Shore, prior to it being delivered they got In touch to let me know it was ex display with a few scratches. They offered money off or ask if I minded waiting for a new one to be ordered. More than happy to wait, husband has been looking at the Yeti for some time. It arrived, well packed, took the husband 10 mins to get into the parcel. It was missing the tray so I contacted Shore who where fantastic again and arranged one to be sent out. Shore have been fantastic with their communication, customer service has been brilliant! Will definitely order form them again
James Fullam
Mar 18,2023Had an O'Neil suit where a seam failed after a couple of months. Shore took it back and sorted new suit via warranty with O'Neil. Very smooth process and great communication from Shore.
Oj88
Mar 02,2023After a style issue that was rectified quickly they helped me out with a delivery issue that was completely my fault so I had great stuff for my snow holiday! Great products, brilliant prices, great company to buy from. Thanks Chris and the team :)
Mark Caton
Feb 24,2023Great price, quick delivery 👏
Leah
Jan 03,2023For £180, I was expecting a better quality wetsuit. The glue on the exposed stitching looked like a child’s craftwork. There was no paid return label either. Their recommendation on the return slip was to pay for an insured, tracked return via Royal Mail. I’ve not paid that amount of money for a product that didn’t come with a pre-paid return label. Unfortunately, it cost £12 to return a poor quality product. I wouldn’t recommend. Updated: This reply projects blame back on the customer. There should be a prepaid return like most reputable companies. My review remain poor. I’d recommend Wiggle that has a seamless purchase/return process which is especially helpful when purchasing a wetsuit that requires trying on to get a good fit and is not the easiest purchase to get right the first time.
Julie
Dec 22,2022Unfortunately due to a website error the medium top I ordered somehow changed to a large. This happened again after I sent it back and reordered. After speaking to Chris, he sorted it out very quickly and efficiently. The correct size arrived within 24 hours and sorted out refunds. Very happy now as I have it ready for Christmas 🎄 I will definitely use this company again.
Steve H
Dec 22,2022When one delivery company failed to turn up, Shore quickly arranged to send a new item with next day delivery to ensure we got our parcel before Christmas. Very prompt and efficient service from Chris.
David
Dec 20,2022The leadership of this company is laughable. There was multitude of issues that they didn't even attempt to remedy.
Mrs Heidi Carolan
Dec 17,2022Great company, found exactly what I wanted at a good price. Customer service was quick, friendly and helpful. Waited a little longer because of Royal Mail strikes but was worth the wait. Would definitely recommend and good to support small business.
Nick
Dec 16,2022Great service from Shore...my delivery was delayed however this was an issue with The Royal Mail and not Shore! The Shore customer service team were quick to respond to my query, the solution was out of their hands but they apologised and kept me up-to-date.
Andrew Baldry
Dec 14,2022First time using Shore. Through no fault of their own due to the postal strikes my order was delayed. I contacted Shore regarding this and was very impressed by their communication - I had a personal response within 2 hours on a Saturday night! Order has now arrived and products excellent value. Would recommend Shore, especially for their customer service.
DE
Dec 10,2022Really competitive pricing. Helpful when I rang with a sizing query and the same when I emailed enquiring about delivery (delayed due to postal strikes), prompt and efficient. Will definitely use again.
Cath
Dec 10,2022Superb service, arrived within 24hrs of placing the order. Great prices too. Highly recommend Shore. Ordered before Xmas and with the postal strikes and delays I expected it would take some time to arrive. I received an email to say my order had been dispatched within an hour or two of ordering and it arrived mid Morning the following day. Can’t rate them highly enough, great communication too.
Jason Scott
Dec 08,2022First time using this store and very impressed. Ordered a KAVU Sasquatch Hat and arrived within 24 hrs via DPD. Excellent ✔️
L45378
Dec 05,2022Love how you replied quickly, were knowledgeable and very professional in your tone when answering. Felt like you were going the extra mile. Thank you 😊
Lav
Nov 29,2022Great customer service! Quick delivery! Amazing item! Thank you very much! I will buy from you again!
20 Shore Road, East Wittering, PO20 8DZ, Chichester, GB
http://www.shore.co.uk/
Jason
May 27,2023Bought a oneil wetsuit for my partner online for her birthday. Payed for Saturday delivery only to get a call friday at about 1ish to say they didn't have the stock . A call which I missed because I was working like most people . Tried phoning back only to be told the person I needed to talk to wasn't there and he would phone back . Which I thought was fine. Gave it an hour and nothing so tried phoning again . Just to be told the same thing . Tryed to explain the stuitation to the person on the phone . Who didn't seem to care and it want to help or offer any alternatives there is no customer service . I have been in and around surf shops for 25 years + and this is by far the worst experience I've had ..