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Reviews 884
Hogan
May 29,2020Skybooker cancelled my flights and then refused to give refunds. I had multiple friends who got refunds and skybooker claimed these were all accidents. I was even told at one point over the phone that I would be getting a refund that would be in my account in 10-15 days. When I called back after 20 days they pretended like that was yet another accident. Have still received no refund, got stuck in a loop of them saying they'll call me back and never received a reply to my last email. A quick Google of "airlines required to give refunds dot" will show the governments opinion. I.e. refunds are required if the flight is cancelled. Edit after first response: I simply asked if it was possible to cancel and get a refund, did not request cancellation. I requested more information. I've received several different numbers for refund amounts, credits, etc... First a 769.61 future credit, then a 909.61 future credit, now a 344.61 partial refund that I don't have email record of. I have an automated email confirming my email on the 22nd of march, then the next email is April 11th saying my flights are cancelled. Edit 2: They finally agreed to give me a refund of $444 dollars and only refunded me $414... After that they just stopped responding to my emails. So yeah, borderline scammers at skybooker. Please God never use their service. TLDR: Told me I'd get a $769.61 refund over the phone, never got a refund. Refunded my friends that amount, said it was airline accident.
JAMES O.
May 29,2020They cancelled my flight reservation without me asking them to. In addition to cancelling my flight, they said that because the flight was still scheduled by the airline the "airline" would not give a full refund. They ended up keeping over $150 dollars which they said was for service fees for the service they refused to provide.
Galaxy girl Bagley
May 27,2020I have been trying for weeks to get ahold of skybooker with the only # I can find 1-888-591-5929. I'm either hung up on or it goes to an email. Part of my flights have been canceled due to Covid19 and I'm just sitting here in limbo while the flight date approaches. Does anyone have a phone # that actually goes to a live person? My review would be better if I could get ahold of someone.
Bruce F
May 26,2020The Skybooker.com travel agency charges exorbitant services charges even when flights are cancelled. The Skybooker withholds around 25% of the airfare for the refunds for their “service fees and credit card charges”. The airlines reimburse Skybooker fully for the cancelled flights though. This price gouging practice is totally opportunistic and unfair and they are taking advantage of the helpless customers especially during these difficult times due to COVID-19. This operation seems to be mostly run from India with low labor costs so it is hard to imagine such enormous service charges. Our multiple inquires requesting to itemize and to justify all their services charges and fees in detail were unsuccessful. This practice (of nondisclosure of itemized fees upfront) appears to be a clever scheme to allow maximum maneuverability to hit the customers with exorbitant service fees when things go wrong. Their service reps are not knowledgeable and are unhelpful.
Brian Catlos
May 26,2020My experiences were similar to those outlined in the other reviews The airline cancelled my flight in Feb due to COVID and gave Skybookers a full refund. Skybookers did not tell me and still insists I need to "cancel" my booking or lose the fare They are offering $3100 in refund or $3700 (what I paid) in credit You can lodge a formal complaint with US DOT When my CC company opens tomorrow I'll be calling this in as fraudulent Go to this website and follow instructions www transportation.gov /individuals/aviation-consumer-protection/refunds
Natalia Mihailovna
May 24,2020This company is a rip off!!!! Service is at the 0 level and they don’t even want to work with you! I have booked $2000 worth plain tickets to Germany for this summer, due to the Covid19 the Airline canceled my flights and Skybooker charged me $300 non refundable service fee!!!!! 🤯😤🤬 REALY!!! FOR WHAT SERVICE? Airline canceled so why am I paying $300??? For what? I called 4 times and nobody wanted to explain to me at all to why they charged me $300 for nothing! I am out of $300 now and I am single mom that’s saved 5 years to take my daughter on vacation! Now we are not going anywhere until I can save another $300!!! This is so wrong and disappointing! Will never use this company again as well never recommend to anybody! I am a travel agent and make a lot of bookings but NOT with Skybooker!
gabor mozes
May 24,2020Nobody should book with this company they will try to still your money even if the airline cancels the flight and the airline said it's full refund they won't give you all the money back airfareexperts.com is the same company so don't get fooled
Ctrvl
May 23,2020choose a platform! Twitter, Facebook...tell everyone what is going on with Skyscanner and make it stop
Connie Fulgencio
May 22,2020I will never use this ‘Skybooker’ again . I will call my lawyer . It’s been like 3 months waiting for my refund . Many times I called the airlines , they said they haven’t seen a single money paid by the Skybooker because they have not release the money to that particular Airlines . FYI my itinerary start first week of September. Their customer reps are NOT very helpful. They keep on promising to give my refund of $1525.62 . Due this COVID problems me and my husband who is in wheelchair can’t travel to Italy. So I beg for them to cancel my plane tickets so I can just use it for my husband’s medical expenses. Please if you have a heart , just return my money .
Alicia G
May 21,2020They cancelled my airline booking and they did not issue a full refund. The service fee and credit card fee are not fully disclosed and included in the taxes. If they would have disclosed a $285.73 service fee/credit card fee I would have never booked thru this website. Buyer beware!!!!
Robin delgado
May 19,2020My booking MUVY6M ,Paid 1,647 for plane tickets to fly in to Barcelona for May then Covid 19 Hit and called and called I think the use a service outside the United States for call center couldn’t understand me at all,I know this has hit us all ,But dang win they finally gave me a refund it was only for half what I paid so only 840.62.I know US AIRLINES.Would have givin more than this and they would have offered a credit,I won’t use this company again.And I hope people really think before they do.Were all hurting because of this pandemic and what they’ve done is just not right.
Mrs. Arrol
May 19,2020Initially it was a great experience - I got a great fare to Germany. Then COVID 19 happened. Borders were closed and the flight was cancelled by the airline. Even though this situation was completely out of my control, Skybooker would only refund part of the cost of the flights due to their service fees which were 30% of the total fare! I tried to get in contact with them over the phone to understand but could never get through. So just know that going in, if something happens and you can't fly, you're going to get screwed.
SRINIVAS GODAVARTHY
May 16,2020one should avoid this website to book their flights. Customer service agents are yelling at customers.
MARCUS YEAGER
May 16,2020thanks for your help during this pandemic! hope you're all staying safe!
JACOB R
May 14,2020I would avoid doing business with Skybooker, if I were you. If anything goes wrong, their customer support is atrocious. I booked a trip with Skybooker before the COVID-19 crisis occurred. When my flights were cancelled by the airline, they refused to give me the full refund I'm entitled to per U.S. Department of Transportation regulations. They claim they could keep a 20% service fee, totaling $175 of a $976 fare. It's not even clear when this service fee was determined, because it doesn't show up on my receipt. When I talked to their customer support on the phone to ask them for a refund, the person on the other end claimed that future vouchers were "as good as cash" and that I could use them because I would "probably travel in the future." Both claims are presumptuous and ridiculous. Subsequently in e-mail correspondence, I received replies from a different person every time. Each reply said about the same thing, with no intelligent engagement with the content or questions in my e-mail. At one point, they even said the quiet part out loud: "we are trying very hard to retain our service fee." In a subsequent phone call, they said they had refunded even less than they originally offered, taking another $31 off the top. If you value your money or your time, I would suggest doing business with a company who is easier to hold accountable for their obligations and who actually care about paying customers.
John R
May 12,2020DO NOT BOOK WITH SKYBOOKER! THEY ARE DISHONEST! I booked a flight with them in January 2020. As with many others, the flight was cancelled by the airlines and I requested a full refund which I am entitled to per the US Department of Transportation. My first request for a refund was responded to with a promise for a full refund of $2,464. Then after waiting, I reached out to get an update. They Came back now offering a refund of $2,364, $100 less than promised. When I finally received the credit it was $1,935 a full $529 less or only 79% of my fare. I called back and the guy said the would give me the rest in a credit for future travel. I said no and he said he would refund the rest in the next few days. It never came. Then and emailed showed up saying no more refund is coming because they are keeping their service fees and credit card fees. They made promises that they did not keep. They are very dishonest.
Muhammad
May 02,2020I wish I would have read these reviews before booking from them. Now it has been more than 7 weeks, I’m still waiting for my refund. Sent them emails, Talked with them several times, finally they told me to contact airline directly, but airline told me to contact my travel agent. Still waiting for their reply and my refund.
Kayla
Apr 30,2020I agree with the customers who left messages above. If I could give negative stars I WOULD!!! Each and every time I have called to change my flight I have been met with an angry customer service rep who obviously hates his job! I get it, lifes hard right now, I work in the hospital. I am a positive person, I have travelled a lot but I will NEVER EVER book with skybooker again. Due to the covid crisis I want to change my flights from May to Sept and they are making it impossible. The first guy I spoke tried to make me pay an extra $900!!!! apparently because I booked through skybooker and it ended up being Air new zealand now all my flights have to be through air new Zealand. But I did not book though air new Zealand I booked with sky booker. So I should be able to change to whatever air line I want! If this was the case and I had some actual communication I would be ok with it. But they are awful. Save yourself the hassel, spend the extra $200 and screw the third party. Especially sky booker!!!!
Kirk McKay
Apr 14,2020Horrible customer service. Was NEVER contacted nor notified of our cancelled flights. Had to find out on my own. When I spoke with them they stated were unable to refund the ENTIRE amount of our tickets. When I contacted the airline directly they stated I was entered to a refund of entire amount! Skybooker is out to STEAL your hard earned money. I will NEVER use them again. Nor will I EVER recommend them to anyone. Worst company and customer service.
World Traveler
May 30,2020I asked for a full refund since my flight was cancelled due to the coronavirus pandemic and they kept around $500 as a non-refundable service fee on our tickets. It is a difficult time, but that is stealing. We will not be using them again.