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Reviews 884
Mario Goncalves
Jun 22,2020This is a scam organization. I would not recommend anyone purchase tickets through this agency since they will not refund the full amount of the fare that is cancelled by the airlines. They do not disclose this, and keep 25% of the fare for what they call marketing, credit card fees and their agent fee. The attorney general's office of Atlanta where they are located, should investigate this company for fraud and deceptive trade practices. I am filing a complaint with the attorney general's office, and everyone else that has been scammed should as well.
Dino K
Jun 22,2020We booked an international trip for us and the flights were cancelled by the airline (not uncommon right now due to Corona virus travel restrictions). We were offered less than 65% if the cost as a refund. Skybooker policy is to keep all "fees" (which apparently are a large portion of the ticket cost). Really disappointed since I had friends book directly through an airline and all costs were refunded. Luckily, I purchased travel insurance so will use that to reimburse me for the remainder of the ticket cost...although that is not an easy process. We will not be using Skybooker again!
ALBERTO BERNABE GONZALEZ
Jun 21,2020I've sent you 3 emails to get my voucher and you guys don't even answer. It's been more than 3 months
Ariel
Jun 17,2020If I could give zero stars, I would. Absolute worst customer service I have ever experienced!!! I should have done my research because apparently poor customer service is what they are known for! They do not care, they tell you they are a business to make money. Shame on me, and I will NEVER use them again. If you are thinking about booking through them, any savings is NOT WORTH IT. TERRIBLE COMPANY!!!
Beth Fuller
Jun 16,2020Had tickets to London -- Delta flights, booked through Skybooker. Departure date was 3/15, and by 3/13 it was clear travel ban was imminent and we'd be stranded if we flew out. No one could get through to Delta, so I was surprised when they call me to reschedule. But turns out it was Skybooker, not Delta, and they told me I'd only get 50% since I was "choosing" to reschedule. After I argued that didn't match policy on Delta website, they reduced the forfeited amount to 10% which they said was for "taxes". They never sent any email confirmation, and no credit appeared in Delta system. After multiple calls I finally got email confirmation from Skybooker -- only to find the found the 90% credit isn't an e-Credit like customers who purchased directly from Delta got. This credit is valid towards just a single flight, and any remaining balance forfeited. So no opportunity to gradually use the credit up on shorter domestic flights. And now I realize the reason Skybooker was so proactive in calling was to get me to cancel my reservation before Delta canceled the flights, to ensure I wouldn't be entitled to a refund. DO NOT BOOK THROUGH SKYBOOKER! Even if their price seems better, it's not worth it! Be aware they also use the name Airfare Experts.
CPA
Jun 15,2020Came up with a supposed $170 in fees that were nowhere to be seen in the receipt when it was time to issue a refund due to cancelled flights. Never book with them.
Michelle Ramsey Howard
Jun 14,2020Max and his merry band of thieves will lie and steal your money. DO NOT deal with these people. They did not bind the travel insurance policy when requested. Filed a dispute with my credit card company. Max with Skybooker called stating if I would pull back the dispute, they would refund my flight money (COVID-19 flight cancelled). Pulled back the dispute (NEVER EVER do this), and now Max and his merry band of misfits have lied 16 ways to Sunday about why they have not been able and now can't refund my money. Struggling to get the dispute re-filed with Citibank, so their star rating isn't stacking up so well either. I *thought* I was being a good person by giving Skybooker a chance to right their wrong, but now they are just a band of liars and thieves. Meanwhile, I'm out $1,243.
TBon
Jun 12,2020Airline cancelled flight and not given full refund. Partial refund offer has decreased over time with no explanation
Bojana Radovanovic
Jun 11,2020Just adding another bad review. We called the airline company directly and were told that they never received a payment from skybooker for our reservation so they won't be able to refund us. Also, the airline never cancelled the flight, it's still scheduled. Skybooker cancelled it!! And never informed us about the cancellation either, I found out by randomly checking online. Skybooker said they requested money back from the airline (that they never paid) and waiting time was up to 5 months and they would keep 1100 for service fees, credit card charges and other fees. What other fees? How come that breakdown was never given before when the receipt was issued? Anyways... we are trying to get the money back through our credit card company. There must be some legal stuff that can be done against this company?!?
Laura
Jun 10,2020DO NOT, I REPEAT, DO NOT BOOK WITH THIS SITE. I booked a trip during covid and absolutely no way to contact this merchant to get a refund or reschedule. THE WORST CUSTOMER SERVICE. DO NOT USE THIS SITE!!!
Lucia
Jun 10,2020Where is the zero star option?! NEVER book with this company!! Total lack of transparency about service fees and what they call credit card fees. Just lost close to $900 to them. I decided to take a refund because I dont believe this fraudulent company will be around in a year so a voucher will be useless. Got quoted a refund total and they didnt even honor that and issued a lower amount. Shame on you!
Tammy Carr
Jun 10,2020I would give them zero stars! Absolutely terrible, terrible, terrible, terrible! We were scheduled to go to Italy for our daughter's graduation and Skybooker cancelled our trip. Since the graduation has come and gone we asked for a refund. Rather than give us a refund they want to keep 2400.00 for fees and taxes. Taxes and fees for what? IT WAS CANCELLED BY YOU!!!!!! NEVER use these people!!!!!
Kerrie
Jun 09,2020I had terrible customer service. My overseas tour was cancelled by the country of Austria due to COVID-19. When I contacted Skybooker they advised me to wait until the airlines cancelled my plane tickets and then request a refund. I did EXACTLY as they told me. Instead of giving me a refund they re-booked different plane tickets. I also bought travle insurance that was a joke. I will NEVER recommend Skybooker, or use this service again. The US Department of Transportation had on their website............that if airplane tickets are cancelled BY THE AIRLINES.......that a refund is due EVEN IF THEY WERE NON-REFUNABLE tickets. Disappointed for sure!
Elena Ochian
Jun 08,2020I had a great experience cancelling my flights due to covid. They were proactive, easy to work with!
LiAnn
Jun 07,2020Skybooker canceled a flight because of coronovirus I had bought for my sister and nephew to visit us in Europe. They will not refund the total amount of the tickets. Very disappointed and will never use them again. During coronavirus, they should be forgiving of service fees. Not happy.
Jeremy Coleman
Jun 06,2020We purchased three tickets through skybooker/airfareexperts.com. The flights were confirmed online prior to arriving at the orlando international airport. When my family arrived dispite having the tickets for an international flight. No flight desk/checkin personnel for the airline were posted or showed up. The airport information personnel were also puzzled how we had an itinerary and a confirmation but no flight scheduled to depart. The one thing they were positive; that airline was not flying out of orlando international that day. The flight number was traced to a domestic flight four days earlier which did not match our itinerary or our confirmation. The airport had no international flights going out, At this point, my family was stranded. This delima ensued more cost. When I called skybooker they wanted to charge me 50$ per ticket in order to refund them ($150 in total). The employee stated, I was entitled to a full refund and did I want him to go ahead with it so that my family would not show in the system as a "no show". I later called during posted business hours to request the full refund (to include the $150) but the automated system is saying they were closed. I'll try again next week before consulting my legal advisor. I have since had to purchase over $4000 in tickets through a different airline to get my family home. Covid is not an excuse for egregious business practices. If asked, to setup a flight and your paid you to do so then I expect your full effort to ensure you do what your hired to do. If your coordinateing flights I expect you to know, the airport has not flown internationally for the past several months.
NSB
Jun 05,2020Would not offer full refund during COVID even though the actual airlines was offering a full refund. Skybooker was requesting to get their "service fee" which was over $600. Beware of using them to book your flight with, they will not have your back if anything goes wrong. I will be letting everyone I know not to book using sky booker as they are completely unwilling to help
DAVID KHATAMI
Jun 01,2020Excellent service!
CP
May 31,2020Our original itinerary has been changed a couple of times. Our return flight has also been canceled. We are not even aware what our current itinerary flights are. As we ourselves have not canceled or requested a change in our flights we do not think it fair to receive only a partial refund. As a service is not being provided for us we do not see a reason why these service fees should be held. No one is aware of what future flight travel looks like so it is highly unfair to ask people to take a travel credit that are not comfortable with that option. Terrible and horrendous service.
Mary
Jun 27,2020WARNING! Do not use this company! I booked an international flight through them. It was cancelled due to COVID19. They refused to refund the entire amount of the flight stating they can keep the non refundable service fee. The fee for a $675 flight was $175. When I actually received my refund it was $200. No explanation. Deceptive business practices as they do not reveal the amount of the service fee when tickets are booked.