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Reviews 884
Beata Hebda
Jul 28,2020I bought a ticket to fly to Europe through this company and my flight got cancelled because of Covid. I waited three months to get my refund and received only 70% of the price I paid. They charged me 30% of the price of the ticket for their operational costs. Of course, I have never received any information about their costs being as high. So don't let them cheat you like they cheated me.
Misko Maric
Jul 24,2020Scam!!!! my flight was canceled 07/07/20 !!! I contacted skybooker and they offered me two voucher options or another flight with three stops !!!! I asked for my money because they canceled they just gave me a fake cod voucher in the email (reduced by $ 150)! extremely bad experience scam !!!
Nicole
Jul 23,2020Totally unhelpful for Covid related refunds. They didn’t even know our flight was cancelled when it was cancelled months ago. We are not legally able to fly right now and are still waiting for our refund. See below for Skybooker snarky response. My biggest issue here is that we have called Skybooker on at least 5 occasions and you had no idea what was going on. Insisting a week from our flight date that our flight was not cancelled when the airline canceled months prior. You are at the minimum disorganized. The 25% fee you are taking off our refund as your "service fee" had zero service behind it. It took a three way call set up by me for you to finally acknowledge that our flight had been cancelled. You are a "travel agency" with zero customer service and you will keep your unearned service charge because I do not trust that I will be able to use you for future flights. The fastest response I have gotten from you was your pre-typed answer below.
Shauna Egan
Jul 20,2020This has been the worst customer service experience of my life... I wish I was exaggerating. My flight was cancelled by British Airways because of coronavirus in March. The policy of the airline at that time was to issue a full refund for the trip. Skybooker confirmed they would refund me within 15-20 days as of April 11th. It is now July 20th and I have spent hours of my husband's and my own time trying to get our money back as promised. We have gotten the run around from several agents, received conflicting information, and have been flat out lied to on several occasions.I would never suggest this company and would rather pay an extra few hundred dollars to not deal with them. Lesson learned - thank you for wasting so much of our time, in already difficult times skybooker agents.
Giuseppe
Jul 20,2020In January I booked a flight to go to Italy from US. I paid $ 1,300. The flight was cancelled in May, and they refunded $ 800 keeping $ 500 in fees. When the flight was cancelled we started a discussion about the refund amount; I told them that I couldn't accept $ 800 out of $ 1,300. We put our conversation on standby for three weeks, waiting for the refund from Lufthansa. And I was waiting to know the amount. When they received the refund from Lufthansa, the $ 800 refund was submitted, communicating to me that after the submission. I've never accepted $ 800, and I hadn't the chance to obtain a full amount credit. I lost $ 500 in fees. Update: they are keeping on saying that they replied to me in previous reviews. But they didn't. That's not true. I LOST $ 500 AND I HADN'T THE CHANCE TO GET A CREDIT Update 2: I can read about hundreds of people who got the same problem. Is anyone interested to propose a legal class action against the company? I'm talking with attorneys. Together it is going to better. My phone number is 832-373-7009. Thanks
Husein
Jul 19,2020I am still waiting for a full refund that was communicated to me. My flights were cancelled in March, it is now Mid July. This is a terrible company when it comes to customer service.
Pam Tarabocchia
Jul 16,2020I wish I had never purchased with this company. In January,we ordered 6 tickets to Budapest at a cost of $5035.38. In March, I found out the flights were cancelled by checking American Airlines. I started calling Skybooker every day for 2-3 weeks and sent an email. Finally on 4-9-20 I filed a dispute with my credit card co. In June the cc company advising me of "confirmation showing no cancellation per policy was received" I called Skybooker again and spoke with Max. He said I could either get a voucher for the full amount or a refund of $4186 and emailed me to confirm that amount. In light of the poor customer service, I chose the refund. Then he said they needed a letter from the cc company that "dispute had been resolved". Don't do this. Once I sent that to them, I received a credit of $3500, leaving me out of $1538.38 for tickets I never cancelled and they never attempted to contact me or rebook. I called and emailed Severin in their office several times. They would put me on hold and then hang up on me. Finally some guy, Max I believe again, actually laughed and said the reason for the smaller credit was because I had filed a dispute with the cc company, even though they knew that in April and in June when we discussed the credit. They just pulled the $3500 figure out of thin air with no explanation. I have filed a complaint with the Georgia AG office, BBB and my credit card co again although as Skybooker knows, you can't refile a dispute once it's closed. They are a scam company and I wish I had read the reviews before I handed over my hard earned money. I expect them to be out of business within a year at this rate. Update to response: Nope, that is a lie. American Airlines advised they issued a full refund with no penalty. You promised one refund and then gave $686 less for no reason. Other 3rd party travel agents seem to still be providing customer service. Why should I have to pay $1538.38 to keep you afloat during the pandemic. All you had to do was provide the refund that you promised in writing instead of creating this ill will and more horrendous customer reviews.
Eve Mustonen
Jul 15,2020I figured I should write a positive review amidst all the negative ones. My experience with Skybooker has been good - our flights got canceled once by the airline and although I didn’t receive an email about that but had to find out on my own, the communication with Skybooker has been great and they were able to rebook me for another set of flights. Response to emails within a day too so that’s really nice and saves me from calling to busy service numbers. So far so good, and I feel confident that should in any case my flights get canceled again (hope not!), I can easily reach Skybooker and get new ones rerouted. Thank you!
DREW CARTER
Jul 13,2020So I have been waiting 4 months for a refund. When I first requested a refund I got an e mail saying I was going to get 1$ Returned. That’s right 1$. When I asked what that insulting amount was about they said it was a place holder for the real refund. They have done nothing but lie since then. Saying the airline has not released my refund yet and they are waiting for that. Funny thing is I can call the airline too and they have said numerous times that they have released the booking and nothing is stopping Skybooker from refunding me. They are hoping I will just go away. Criminals. Liars. Thieves. Update This is hilarious. Nice try on your attempt to shame me for calling you the crooks that you are. I paid for a service. You did not deliver on that service I’m owed money back. Imagine you order a pizza and only half is delivered. You would want your money back for the half that wasn’t given to you right? Same logic applies. If you can’t take care of your customers than you deserve to lose your job and go out of business. Give me my money
Lynne Marsala
Jul 12,2020Skybooker is a scam. I would not recommend this company. I booked a flight due to the wonderful flight times available and a few weeks later the times were all changed and the total time went from 11 hours to 24 hours for one an overseas flight. Due to the pandemic, I requested a cancellation/refund and they are keeping $226 per ticket in fees.
Vasyl
Jul 08,2020Scammers and Thieves!!!! Didn't deserve even 1 star. Horrible customer service. My flight to Europe was cancelled by airline because of COVID-19 in May. Called them and agreed to get some refund. Got email from them, wait 15-45 business days to get my money back. Waited 45 business days + one week. Finally got money, BUT not that amount which was discussed with a manager, just 70% of it and rest they told me I should use their voucher. I told them I won't need voucher I just need MY MONEY BACK! Won't travel any time soon and need to pay my bills. Wrote complaint to BBB and US department of transportation. Hopefully they will investigate activity of this shiesty company and shut it down.
Shrishti Chhabra
Jul 06,2020I booked a flight through Skybooker for traveling in Dec but when my ticket was issued the timings, layover and airports were all changed. I had to change airports in Canada in the Dec when it was snowing. When I complained about this at the time I was checking in for my flight and noticed that my flights were changed by a few hours without any notification, I called the airlines who asked me to contact Sky booker. The operations manager Mr. Severin Brown assured me I will compensation for this inconvenience and that I should take my flight. After sending me a written confirmation on this, and several months into 2020, there is no word about my compensation. Total scam, do not book with them.
Marie-Anaïs Meudic-Role
Jul 04,2020Cancelled our reservation without even informing us, I only found out when I tried logging into my booking. When I finally got through to them (after numerous phone calls and emails), they proceeded to lie about the flight still being scheduled to not issue a full refund. Absolutely do not use them. My PNR is S83WL5
Janus Lund
Jul 02,2020We booked four people to go to Europe for a family wedding. We were supposed to leave mid-June for a family wedding. On April 24th skybooker sent us an email canceling our trip with the following reason "We have canceled your itinerary to avoid no-show." We have no plans to travel to Europe again since the wedding has already happened. We have sent multiple emails and get different answers every time. It has gone from yes we will get a refund to you will get credit. My problem is that I did not cancel the trip, Skybooker did, and I don't need to fly to Europe anymore.
Katia
Jul 01,2020Evil. Pure and simple. NEVER use this site! I use this site to book flights to Greeks to see my sons I have not seen in years, yes I am Greek, now an American Citizen. They NEED to see their mother! Paid $1280 which included the insurance ($80). I was to fly in May. Then COVID19 happened. They would not refund my money after all the flights were cancelled. I had to fight and fight and then the airlines forced them to refund $800 and that is all! I didn't even get to use the insurance so they were not ever at risk. How do the owners sleep at night? How long would THEY want their mother treated like this? They still owe me $480. THAT IS A MONTHS RENT FOR ME! I am contacting the Dept of Trans and also Lawyers. This will surely cost them more than a simple refund. They should all be ashamed to work for such a company. And I feel like they took advantage of me because of my Greek accent. Taking advantage of the weak. I promise I am not week.
Chantal
Jun 30,20204 MONTHS ago, I have contacted them for a refund for my flight due to COVID-19, on March 16, 2020. Only an entire month later they replied to me, on April 17, and they confirmed to me that I WILL receive my refund within a certain amount of business days. Sounds great, right? Well, that time frame came and went and I never received the refund they confirmed. So I called them to find out what is going on, and they said my refund was delayed another X amount of weeks.... Well, I waited patiently and respectfully. That time came and went as well... I called them AGAIN today, and now they are saying that since the airline changed their policy only last week, they can't do the refund. Even though they themselves CONFIRMED my refund 3 MONTHS AGO. They even say that now, if I want a refund, I must pay $200 per person. Clearly, they only gave words of promise, and never even bothered to do their job. Straight THIEVES. They are PARASITES of the COVID-19 crisis, trying to take all the money they can for themselves and couldn't care less about their customers or their own promises and words. NEVER BOOK THROUGH THEM!
ZAIM IVOJEVIC
Jun 29,2020horrible customer service. Do not use these people. I have been waiting for over 5 months for my refund. do not use this company.
Tommi
Jun 28,2020Please don’t use this site. They kept $770 in fees, credit card fees and taxes. The airline cancelled our flight. I understand a minimal service fee but $385 per person is excessive. I’ve emailed twice and asked for an itemized account of the fees and they haven’t answered. We paid for flight insurance and of course we can’t get the money back for that either. Insurance company will give us our money back only if Skybooker gives us a full refund. (With insurance we are out $900) Our tour company recommend Skybooker and they will definitely hear from me. I will ask them to take off the recommendation on their website.
Rivadavia C Drummond A Neto
Jun 27,2020As you can read below, this company (Airfare Experts & Skybooker) is charging customers for services that were not rendered. Make sure you read all the complaints here at Trustpilot in regards to Airfare Experts and Skybooker (same company under different names). Im still fighting to receive USD594 they confiscated of my refund with canceled flights with Air Canada. I also recommend opening a dispute with your credit card company, BBB and the US Department of Transportation. AirfareExperts/Skybooker will report all your reviews, make sure you have all your docs ready. Mine is PNR NBPV98. Here's the last message i received from Airfare Experts, there's no mention anywhere of a 20%+ service charge for cancelled flights: Are you a travel agent ? Have you not received a $2300 in refund on May 29th ? Despite all your 1000's of negative reviews about our company, I am still answering every email of yours. Read here about our service fee policies, they are quite transparent. You can find lots of info under our FAQs Skybooker.com p: 1-888-591 5929 or 718-360-0660 (from abroad) a: Suite 650, 1 Glenlake Pkwy, Atlanta, GA 30328, Terms & Conditions Our Service, CC & Admin fees are non-refundable during Covid-19 Read more- > General Disclaimer Read more- > Force Majeure Read more- > August 7th - UPDATE: PROBLEM NOT YET SOLVED> They have been illegally confiscating their clients' money. Part of my payment is still with them. READ ALL THE REVIEWS -DON'T BUY FORM THEM! Scammers!
MICHELE SMITH
Aug 03,2020When Covid-19 happened and the flights were cancelled we called Skybooker to get our full refunds. We were told that we would not receive a full refund. The amount quoted as a fee on each of the 8 tickets we bought was way more than we were willing to loose. After arguing over the phone we finally got to talk to a "manager", who told us that a calculation error had been made, and that the amount deducted was less. We were also told that it was because they had to pay fees to the Airline that the amount was deducted. Interestingly enough, the same procedure happened to our daughter, when she asked for her full refund. We feel that we got lied to and would not trust Skybooker again. In the meantime we finally received refunds for 5 of the tickets. The others are still missing. Wo we had to search out which ones were missing, and now we have to contact the company again....