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Reviews 884
Sara
Sep 22,2020I had a future credit and when I was ready to use the difference it was $130 more respect with my last ticket and they never refunded this money back. It’s my second and last time that I buy some flight with Skybooker. Never again.
Ann
Sep 19,2020We are not be allowed to rebook flights using our voucher from flights to Italy this year. They are stating false booking criteria that are not in Deltas policy. We get hung up on regularly. If there is a class action lawsuit we will certainly join.
Tricia
Sep 15,2020I booked a British Airways flight to Europe online with this company. Then the pandemic hit and the country was closed and my return flight cancelled (later the outbound one was too). I contacted them and initially they gave me a voucher then I called back and said I wanted a refund and knew the airlines had been giving refunds. So for the $1600 ticket I got $1180. refunded, they kept the rest. The customer service person said that was all they would refund me. So I am very angry at having to pay $420 for nothing! The travel industry and this company in particular did not make money when the pandemic hit and in fact were probably losing money, so they are trying to get whatever they can from people. But is that not what happens in business! If you are not providing the goods or service you don't get paid. Expecting your customers to pay you for nothing just because "we will go out of business, we are not making money!" That is not a business that is at best a Go Fund Me page. Really Skybooker! you are a business and if times are tough you don't get charity to stay in business so why did you take all that money from all your customers. Just because you have the power to do so. Well customers you have the power to never use this company! What they have really done, is make me very reluctant to do any travel of any type in future. Is that what they want? Alienating your customers.
HEATHER
Sep 09,2020After our trip ($2411.12) was cancelled, United Airlines refunded our tickets ($1911.12) to Skbooker to be sent to us. Skybooker refuses to refund those funds to us. They state the $1911.12 is all fees. But they also will not send a statement breaking down said "fees". They have STOLEN the $1911.12 that United Airlines (I have written proof) sent to them for us. Complete fraud and theft of property. What legitimate company makes money from working people via theft. Such a sad thing. DO NOT USE SKYBOOKER ,,, they WILL steal money from you.
Bram Jansen
Sep 02,2020I work in law enforcement and can assure you this company is an absolute scam. They did not communicate my cancellation which I didn't discover until 5 days prior to my flight. They blatantly lied to me after I used a so called voucher for other tickets. I confirmed this by calling the airline. I spent approximately 1500 dollars and they ultimately returned 1100 to me. This is where their fraudulent behavior was even more evident as they refused to communicate with me how they established their fee schedule as this was about 39 percent of the purchase price. There is not a disclosure of any kind in any prior communication or on their website. I am inquiring about a class action law suit as I am not the only victim. Lost my trust with third party vendors. Their criminal behavior and cover up was reiterated when they tried to take down this review. I'm truly hoping my review will prevent you from making the same mistake which will cost them more in revenue than they embezzled from me.
MARGARET CHO
Sep 01,2020This organization is a complete sham! They will steal your money even after they have been REFUNDED by the airline who cancelled their own flights. PLEASE PLEASE DO NOT BOOK through SKYBOOKER - THEY ARE CROOKS! I SWEAR.... I purchased other airline tickets through other 3rd party (online) agents who have refunded me IN FULL after the airline cancelled their flights. KEEP IN MIND - SKYBOOKER HAS RECEIVED REFUNDS FROM THE AIRLINES BUT THEY ARE NOT REFUNDING THEIR CUSTOMERS!!! SHAME ON YOU... SKYBOOKER!
Tonya g
Aug 28,2020If I could give zero stars I would
Jose s
Aug 28,2020I had the worst experience with there employee Max
meritxell ventura cots
Aug 26,2020The custom service has deliverate lied to me and they have stoped replying to my emails. They took my money and never gave me back a single penny. Why do you want a know the booking number if you don’t answer any of my emails? You have in all the email that you are not answering
Shauna
Aug 26,2020This company is illegally refusing to refund my money for a flight cancelled by British Airways, after sending an email confirmation that they would do so. The airline has confirmed they have sent the full refund to Skybooker, but Skybooker is holding onto it and refusing to give it back to me, with no explanation. They have lied and scammed us and I would suggest avoiding booking with them at all costs. I am currently entering into legal matters with them as they have blocked my phone number so that I can no longer call and request them to process my refund. Worst experience of my life and I can't believe there are such disgusting people as these in the world. Not sure how they can live with themselves or sleep at night knowing that they do this to people.
Muhammad Shah
Aug 22,2020Recently we traveled to Calgary with our family and friends. Skybooker truly made our travel much easier with decent price and their friendly service. I would recommend the agency to people that are looking to travel.
Allison
Aug 15,2020Beware: If your flight gets canceled you will lose 25% of your ticking price! Over 900 registered complaints!
Anis Rahman
Aug 10,2020Sky Booker truly helped me and my family get to Calgary the most fastest and economical fessaible way possible, the customer service was resourceful and friendly and helped make our trip easy to juggle. I would highly recommend this to anyone looking for a well run airline agency.
Musab
Aug 10,2020We booked a flight for a group of 8 through skybooker. It was managed very well and we had no troubles in getting our tickets and managing the seats.
Unhappy
Aug 09,2020What can I say... If Covid-19 hadn't ruined global travel, I probably wouldn't be writing a review at all. This company was extremely difficult to get a refund processed through, even after all the mandates, laws, and even airlines saying they would offer full refunds to anyone, regardless of the ticket type. I had one international flight fully canceled by the airline, and a schedule change that would have changed a 2 hour layover into a 10 hour layover, as well as another schedule change that added a stop to my 1-stop return (ignoring the fact that I couldn't even travel from Europe to this city due to new flight restrictions). Even after this, it still took multiple demands and emails to get someone to process a refund for my family. That was June 23 and now its August 10. I still don't have my $3500 airfare refund on my credit card (Also, this was not the total fare amount I was initially shown, I was quoted a higher fare, which turned out to be full of service fees). I will NEVER use this company again, and probably not any other 3rd party booking company that does not disclose the amount of fees upfront. I will probably be out $500 of "service fees" that I will have to go through my credit card company to try and recover.
Shawn Parker
Aug 09,2020COVID related. When all of this started, I called the company to learn what our options were. At that time, the representative advised that we could cancel our reservation, but that would cost us a penalty. He also stated that, if the flights were cancelled, we could call in for a full refund. Because of this, I decided to wait until the cancellation. Our flight to Europe in July was cancelled at the end of June. When I found this out (through my own research), I called the company and was advised that I could get a refund or a credit on a future flight, but had to have the voucher redeemed by January 2021. Since I didn’t know when the concerts that we were going to would be rescheduled, I opted for the refund even though they advised that the reimbursement would take up to 90 days. At the time, no mention was made of fees that would be taken out. Today, I got the following email: In regards to your reservation, you can either get a refund of $1810.44 or else future credit for the paid amount valid for 2 years from the date of purchase which can be used to rebook an international trip to Europe. Kindly decide and let us know to proceed further. Thank you, Frank Jones Skybooker.com The amount offered is significantly less than what we paid and is less than what it would have been in April when I initially called. I feel I have been lied to by this company. Please beware!!
tim
Aug 08,2020My wife and I have had a horrible experience with this company Skybooker. I would not recommend this company not even to my worst enemy. They refuse to communicate cancelled our flight without permission made us pay fees since they took it upon themselves to cancel our flights without our permission and didn't inform us we wouldn't get a full refund. WHY WOULD A CUSTOMER HAVE TO PAY FEES WHEN A COMPANY CANCELLED THE FLIGHT WITHOUT THERE PERMISSION? why would the customer have to take the lost on that? shouldn't the company that cancelled our flights without permission be the one to lose the money? not the customer? My wife has spent hours and hours of stressing due to this company taking our $1,020. really wish this company would admit there mistake and gives us our money back. Note: I'm the husband so I'm allowed to state my experience of you guys since I'm another person. so this is not a duplicate review. Two different people that bought 2 tickets under SRDAD7
Stephanie Cotter
Aug 08,2020worst customer service experience i have ever experienced they cancelled my flight without my permission and wont give me my money back...they now ignore me and there excuse is that im working for a competitor?? no clue where they got that from cause i am not... please give me my full refund since you cancelled my flight without my permission... thank you. So skybooker reaching out via social media since you refuse to respond to my emails or take and return my calls. WHY did you cancel my flight without my permission? Also, since i never gave you permission to cancel my flight where is my money? Why should i have to pay fees when you cancelled my flight without communicating that i wouldn't get a full refund? i was trying to get a travel voucher but they wanted to charge me another $1000 to use my voucher. but if i went online and booked on there site it was actually $80 less then the voucher? they never explained to me why i had to pay another $1000 to use my travel credit of $1474.90. They ignored me and cancelled my flight made ME pay fees when i gave them no permission to cancel my flight. Maybe Skybooker will do the right thing and refund me all my money you owe me which is $1,020. PRN SRDAD7 UPDATE: I AM QUITE SICK OF YOU guys of accusing me of being a competitor what evidence do you have of this? NONE cause im not its your excuse to ignore me. I am also sick of you accusing me of writing duplicate reviews??? as you anyone can see there is none you just provide and poor service which results in bad reviews... provide good customer service skills and stop taking money from people and you will have good reviews....
ALLISON M HERALD
Aug 05,2020Update: Skybooker reached out and we were able to resolve the dispute. Thank you for addressing the issue.
Rajdeep Mishra
Sep 30,2020* * SKYBOOKER STOLE MY REFUND. * * SkyBooker booked my flight with American Airlines AA 8986 for Tuesday, 18-Aug-2020. Due to COVID-19 issue American Airlines CANCELLED the flight and SkyBooker declined to give a complete refund. I called up American Airlines and they informed me that the Airlines had refunded entire amount back to SkyBooker. Their customer service is a Piece of *Art*, as they kept on pushing the issue. I was refunded only $900 from a Full Charge of $1708.35. In this moment of World crisis, crooks like SKYBOOKER are making money off with cancelled flights. I will contact FEDERAL TRADE COMMISION, DEPARTMENT OF CONSUMER AFFAIRS. I will also POST further reviews on FACEBOOK, LinkedIn and similar social sites to make people aware of this crooked company and their parasitic practices.