SmartTrace

4.5 (719 Reviews)

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3 FOR 1 - Pet Microchips SWAP

Whether it’s 1 x Microchip or 10,000 x Microchips, we will swap every competitor Microchip for 3 x of our Smartbreeder Microchips!

Hassle-free, we collect + deliver completely free of charge!

Every microchip comes with FREE registration + 2 x FREE new owner transfers!

We stock Standard 12mm, Mini 8mm, Nano 7mm, microchips. All microchips will be registered on SmartTrace European database.

Ever microchip also comes with a laser disc dog tag with the unique chip number etched on-to the back!

SWAP TODAY! ...Call 01208 420 999

***Smartbreeder and SmartTrace incentivise customers to provide Trustpilot reviews***

Reviews 719

4.5

Out of 5.0

Jo Pick

Aug 19,2024

I recently transferred a dog on to my account. Smarttrace didn't check with the old owner that this was OK. Makes me very concerned that someone could steal a smarttrace dog and transfer without the owner knowing

Leo

Aug 19,2024

Diane was very helpful and came back quickly with answers to all my queries. Can’t believe how fast and straight forward it was to sort out my problem.

Neil Wallace

Aug 17,2024

Easy to order

Sasha Bogaardt

Aug 17,2024

DO NOT USE!!! I inherited my dog with this microchip and months later he wandered off through a bit of loose fencing (his collar was still drying after being sterilised after rolling in something disgusting) and a neighbour took him to the local vet who scanned him and when they called smart trace to get my details they said they could not share my contact details for 48 HOURS. Fortunately they had seen a post on facebook and called me and I confirmed his chip info but ordinary they would not release him without the chip company confirming. I was utterly devastated in the hours where he was missing and the thought of not knowing where he was for 48 hours is unimaginable. I had been running up and down streets shouting his name in 30 degree heat and crying my eyes out, i cannot fathom why they would withhold information from the pet owner. The vet recommended petlog so i will be transferring him over

Dee

Aug 14,2024

Bought a wonderful puppy and was trying to transfer from breeder to owner - these rip off merchants want £25 for the privilege my other dog was through identibase and free disgraceful especially when the breeder was told it would be free ... on registering Lily (£25 later) the registration certificate came through with incorrect information on says Lily's date of birth is the microchipping date and the microchip date her date of birth ?? how? been trying for hours to try and contact yourselves through "chat to us" leave a message phone calls what a waste of time never in my life have I had so much trouble trying and failing to contact anyone just hope my baby never wanders off as I have zero faith in you or your product to find her ..... my advice to anyone is to stay away from these rip of merchants and find a company that actually cares about your pets and not in it just for the money ....

Craig Shires

Aug 14,2024

Just contacted smart trace and again Joanne went above and beyond to help rectify my problem, absolutely a pleasure to deal with, Thank you Craig

sandygw

Aug 14,2024

Joanne dealt with my query quickly and efficiently thereby making my experience totally painless.

Dee

Aug 14,2024

Brew was extremely helpful. She resolved my query very professionally and in a timely manner. Really good.

kirsty shepherd

Aug 12,2024

Very helpful and friendly, speedy customer service. My advisor was called Bree and she resolved my issue quickly and professionally. Would recommend 👍🏼

Megan

Aug 12,2024

I have a 7 year old dog which a microchip but for some reason I was unable to access the details on their site. Bree quickly sorted it out for me as she discovered that my email was registered wrong! Excellent service. Thank you!

Alan Hale

Aug 10,2024

Excellent service

Miss cindy worth

Aug 09,2024

They took to long to come says 2-5days when you order that’s been 11days and still not received them

Elise

Aug 09,2024

Thank you Diane at SmartTrace. Diane answered specific questions I had regarding change of ownership. Efficient response.

MR MAY

Aug 09,2024

Thank you bree for changing details on my puppy Ollie’s smart trace efficiently and quickly

Joanne Baird

Aug 08,2024

Brie was extremely helpful and solved issue straightaway

Michelle handling

Aug 07,2024

Had a bit of a problem with registration as my breeder gave me the wrong microchip number, but thanks to Bree the problem was easly fix very much appreciated.

Ashbourne Animal Welfare

Aug 06,2024

Working for an animal rescue charity, I deal with the transfer of multiple chips. When a chip comes up as a Smarttrace chip, I groan! A far from straightforward system to navigate via their recently changed website, and a minimum charge of £20 to transfer the chip (which the adopter of the animal will not be expecting) make this one of the worst companies to deal with.

Miss Jodie Proudlock

Aug 06,2024

Joanne answered my query very quickly and solved my problem promptly. Thank you so much

Daniel Inman

Aug 04,2024

Bree and Joanne have replied to every email I’ve sent regarding getting my dog back home. Both Joanne and Bree both the same Helping me, answering any questions and giving me advise, I cannot fault them. I am just waiting still to get Roxy back home with me. Oh, I know that either Bree or Joanne will be there to help me if and when needed in the close future. I need to thank them both. I’m positive that my Roxy will be home soon.