SmartTrace
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3 FOR 1 - Pet Microchips SWAP
Whether it’s 1 x Microchip or 10,000 x Microchips, we will swap every competitor Microchip for 3 x of our Smartbreeder Microchips!
Hassle-free, we collect + deliver completely free of charge!
Every microchip comes with FREE registration + 2 x FREE new owner transfers!
We stock Standard 12mm, Mini 8mm, Nano 7mm, microchips. All microchips will be registered on SmartTrace European database.
Ever microchip also comes with a laser disc dog tag with the unique chip number etched on-to the back!
SWAP TODAY! ...Call 01208 420 999
***Smartbreeder and SmartTrace incentivise customers to provide Trustpilot reviews***
Reviews 719
Charlotte
Jul 22,2024The fact I've had to pay a fee to change the details of my dog over is beyond a joke! Ive never had this issue with any other chip company
jessica martin
Jul 22,2024Terrible Customer Service, not able to transfer ownership from Rescue Centres to new adopters without the adopters paying an extortionate fee, emails being ignored for weeks and unhelpful staff. Avoid at all costs!
LisaT
Jul 22,2024I am very concerned about our inability to contact a real person at this company. No telephone number except for "emergencies" As a Trustee for a rescue charity, when a dog is surrendered to us by its owner, we need to be able to check microchips to ensure a dog is not stolen, and then transfer into our rescue's name very quickly. Currently this process is far too slow with emails not being replied to appropriately. I see the company is owned by Data Candy, but I am unable to find contact details for the directors of this organisation.
Mrs J
Jul 20,2024Having moved 200 miles away, getting married (different surname), being locked out off my email, and having a holiday booked, my anxiety was through the roof because my little boys details were not up to date. I contacted Joanne in SmartTrace. She was amazing, really kind and helpful. Joanne was also really thorough to make sure I was the original/legal owner and once proven, sorted my problem out and updated my details. Thank you Joanne
Mr Williams
Jul 19,2024We recently got a two year old Podengo from a Podengo Breeder, and he was registered with SmartTrace. It was very easy to swap him over to us but I couldn't see how to download the ownership certificate. I contacted SmartTrace and Joanne quickly sent me clear instructions on how do it. It's a pity all companies don't have such quick and nice customer service. Thank you
Ms L McCann
Jul 19,2024Just been notified my pet micro chip number has been transferred without my authorization. What is this company all about. Just logged in and my chip number is registered to different dog. Just sent in a ticket. Update: They fixed the issue. Still no way to contact them on the phone. Only way to communicate was through website.
JULIE ANTHONY
Jul 19,2024Great service
Clair Hill
Jul 19,2024The microchips came quickly the response was very quick.
Bennett Wilkes
Jul 18,2024After several experiences of trying to deal with them to transfer chip to new adopters from a registered charity I can only say I’m struggling to offer one star!
Wahada Majid
Jul 18,2024I was having issues with transferring my details onto my new kitten's microchip. I contacted Smart Trace via email and was most impressed by how quickly my enquiry was dealt with. Joanne is simply the BEST! She was professional, super responsive to my emails, and exceptionally efficient. An excellent standard of service recieved. I highly recommend Smart Trace. Wish you all the best!
valerie patterson
Jul 18,2024Thank you Bree for sorting everything out for me as it was worry but now all sorted Thank you very much
Mrs Julie Warren
Jul 18,2024Emailed Bree at smarttrace
Emma Day
Jul 18,2024I had an issue with transferring over the chip. E-mailed in and Bree had it sorted in no time. Great service. Thanks Bree!
Luke Field-Wright
Jul 18,2024Joanne has been amazing thank you
Angie Nunn
Jul 17,2024I got into a muddle with the website & ended up paying twice. I contacted Joanne & she replied very helpfully to let me know the extra payment would be refunded.
J B
Jul 16,2024I had an incorrect DOB on my records when I registered my puppy so emailed the issue to customer service and Joanne sorted the error quickly Communication was swift and resolved the issue within 48 hrs of my request.
Youlgrave Reading Room
Jul 16,2024I was getting so worried as my lovely dog is now living with my daughter. I can't manage her as well as renovating a house and 2 cars. It was not fair on the dog. But the chip got lost during a transfer of the data. It would have been awful if anything had happened just then but Joanne stepped up and sorted it! I'm so relieved. Thank you.
Fife, UK
Jul 15,2024Huge thanks to Joanne for her help with setting up our account and especially for her patience with all my random questions! Really appreciate such great customer service! Thank you so much!
Paul
Jul 12,2024I contacted SmartTrace after I had registered my dog under a wrong microchip number and I expected to have difficulty getting this corrected. Bree responded within 24 hours and within a couple of quick replied to emails, had made the adjustment and resolved my issue. Rare to receive such good customer service, so thank you, Bree.
108 OFFICE, 372 OLD STREET, EC1V 9LT, LONDON, GB
https://smarttrace.org.uk
gillian crowther
Jul 23,2024Brought our puppy home last year. Couldn't remember if we changed over her chip details. I sent an email yesterday (Sunday) to Smart Trace and recieved an email first thing this morning from Joanne at Smart Trace confirming that everything was OK and pups registration was up to date. Really appreciated the quick response which gives me confidence in the help I would receive should the worst happen. Thanks Joanne.