SmartTrace
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3 FOR 1 - Pet Microchips SWAP
Whether it’s 1 x Microchip or 10,000 x Microchips, we will swap every competitor Microchip for 3 x of our Smartbreeder Microchips!
Hassle-free, we collect + deliver completely free of charge!
Every microchip comes with FREE registration + 2 x FREE new owner transfers!
We stock Standard 12mm, Mini 8mm, Nano 7mm, microchips. All microchips will be registered on SmartTrace European database.
Ever microchip also comes with a laser disc dog tag with the unique chip number etched on-to the back!
SWAP TODAY! ...Call 01208 420 999
***Smartbreeder and SmartTrace incentivise customers to provide Trustpilot reviews***
Reviews 719
neal broughton
Feb 08,2025so good diane was quick rectifing my fault
Mario Redgranate
Feb 08,2025Simple and fast. This is what I expect from my supplier.
Sandra
Feb 08,2025Thanks Diane for your help and quick responses!
Peter Parrish
Feb 07,2025Bree was super helpful resolving an un-transferred microchip and rectified the issue immediately transferring ownership of the animal to the correct owner.
Jodi Oakey
Feb 07,2025I had to email the company for further advice to my application and the reply was very prompt and informative. The person I was contacted by, Diane was very helpful and reassuring. Thanks again
PHDASSOC
Feb 06,2025We made a mistake with our chip registration and Diane sorted this for us, very quickly and efficiently. It was our error, but sorted very quickly. Very impressed with the customer service.
Sam Moore
Feb 06,2025Contacted smart trace to try and track the breeder of the dog ive just adopted and joanne went above ans beyond to help as much as she legally could, fantastic response time and great customer service skills highly recommended
Margaret Glennon
Feb 06,2025Firstly let me thank Joanne for helping me to resolve the issues regarding a pet transfer. After a frustrating number of weeks (December till February) Joanne actually provided me with the correct information and procedures to follow to complete the pet transfer so Joanne THANK YOU. However the experience and support service provided by SMART TRACE as a company I found to be lacking in every way...............when calling I was cut off numerous times, when trying to transfer on line there were no instructions explaining the procedure to follow so left unsure at what stage we had got to in the process. Even when the original owner tried, he came back and said that he had no success in transferring details over and told me to keep trying on the website which I did but no joy!! I emailed them asking for help in the transfer process to then just get a response telling me to use the form from the website which was the form I had used and still no response or help in explaining how to do the transfer. Called VET and he said he could not help and to contact Smartrace. Emailed again clearly venting my dissatisfaction and frustration at the lack of customer support and luckily Joanne received it and responded by providing the information I required to complete the transfer. I am not happy regarding this experience and have little faith in that if my pet goes missing they would provide the trace service promised.
Tereza Watkins
Feb 06,2025Diane was excellent, her communication, professionalism and understanding were outstanding and I am very happy with the service I received
Jess G
Feb 05,2025There was a mix up with my registration details, but Joanne took over my case & resolved the issue promptly! Great service from Joanne!
sara harris
Feb 05,2025First rate customer service as usual. Thank you Joanne.
Graeme Brierley
Feb 05,2025Contacted SmartTrace today as I realised I had not downloaded the registration certificate. There was a slight glitch on the website which was dealt with by Joanne very quickly, and she sent me a copy via email. Excellent service and nice to know the people entrusted with the safety of a pet respond so quickly. Thank you Joanne.
customer
Feb 04,2025I had a query relating to the registration of a new puppy that failed during the Barclays Bank on line banking outage. I emailed Joanne and received very prompt and clear advice on how to rectify the problem.. Thank you Joanne
Rachel Beer
Feb 04,2025Great Customer Service! I made a bit of an error with my chip registration and Joanne sorted this out for me so quickly and efficiently. It was my error, but it was handled so well and would lead me to recommending this company to anyone. Very impressed.
Mrs Alderson
Feb 04,2025Thank you to Bree who responded to my request to change my address. Quick and efficient. Thanks again Bree!
David
Feb 03,2025Had a query and emailed for help. Immediate response which solved the problem.
Tanya
Feb 03,2025I have bought a puppy from a breeder, however when I tried to transfer microchip details to my name I experienced a few unpleasant surprises. First, I was directed to a legitimate website despite was following instruction provided by the microchip card given to me by the breeder. Second, the dog breed and colour was recoded wrong and to the different keeper. It was very stressful and frustrating, luckily, the SmartTace support team responded very fast within an hour, with very clear explanation and direction of actions. The issues was successfully resolved within two days and now I am happy owner of cute little puppy. What would be good for the SmartTrace to work on reducing the amount of scum around their databases. Surely there is the way to protect the database from the fraud better.
diane lloyd
Feb 02,2025Order came very fast have no issues with this company c
Jacey Atkins
Jan 31,2025Bree is an excellent customer service advisor for smart trace! Due to unforeseen circumstances I had to rehome a pet, the new owners failed numerous times to update the microchip details and upon contacting smart trace for help Bree fully supported my concerns and helped to resolve the issue within 12 hours! I now have piece of mind that that the pet in question is now updated appropriately.
108 OFFICE, 372 OLD STREET, EC1V 9LT, LONDON, GB
https://smarttrace.org.uk
Annie Carson
Feb 10,2025Joanne responded speedily with great guidance and support. She resolved my issue straight away and was courteous and friendly; super service, thank you!