We will make sure your dog finds the perfect fit
Excelent Customer Service and great products.
Amazing customer service
Great well made products, and when I needed to exchange them for new sizes they were super helpful
You need to be honest about shipping and RECEIVING times. Winter will be over before I recieve my orders. I love the quality, I have ordered before, but it has never taken this long to receive my orders.
I was very disappointed with the return policy. I didn’t like the fact that my order was not what I expected. I send back 3 hoodies and an ear covering and I will get back 2 hoodies one ear covering and one hat that I didn’t order. If they have the time to read the emails. I wanted the checkered hoodie and they send me a hat for a 100 pounds dog… my fog is 30 pounds. I will never buy again.
Delivery was slow and not in time for Christmas, but when the product did finally arrive the quality was really nice. If you need it by a certain date, be sure to give yourself plenty of time.
I have no idea where this package is or how to track it.
The quality of the items was great. I was disappointed in how long it took to ship and the inability to know an estimated delivery date.
My package has made no progress in 17 days. It will miss the holiday delivery.
They treat you as an individual and not a number and encourage you to tell them about your dog. I believe they're really interested in.the opinions of their customers.
had some issues as I did not realize long delivery time & when receiving items they did not fit. Spark Paws customer service has handled my issues quickly and are currently shipping me replacements that should fit. The quality of the items is exceptional & I will probably order again.
I absolutely love this sweatshirt for my Gonzo. The material is of high quality, the colors are vibrant and the fitting chart was accurate. I did get a size bigger just for a little wiggle room. I will purchase from Spark Paws again.
Total scam, ordered matching hoodies, both were too small. Tried to return them and they told me i had to pay postage back to China and a re stocking fee of £7 per item. On there web site i specifically says first order is free to return if size wrong no questions asked. Stay away from this company! Don't trust reviews on there site as they are all fake as leaving a review isn't possible!
Not happy with the service at all. Still have not received the product so I can only provide feedback on service. Shipment is late. This product is not made in the USA. This product is made and shipped from CHINA!!
Can’t get hold of anyone, was ment to be delivered today. Been in transit for 10 days. 😞
We love the brand and all the stuff. Super good quality and sooo nice design. Totally recommended!
Über die Qualität kann ich bisher nichts sagen, da die Bestellung noch immer nicht angekommen ist. Aber die Lieferzeit ist unterirdisch! Dauert Ewigkeiten bis die Bestellung dann auch endlich den Weg zu dir findet. Schade und ärgerlich!
My order arrived and did not fit. I loved the prints and decided to get one size larger. I reached out to Spark Paws and they did not disappoint. They responded quickly and are sending out my new order. I'm looking forward to seeing my baby in his new pjs!
I have yet to receive my 12/7/2024 order.
Nassos Athanassakis
Dec 22,2024Great customer service as always and nice products.