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Established in 2005, Spreetail, LLC (formerly VMInnovations.com) is an internet retailer based in Lincoln, NE, USA. In addition to our website, Spreetail is one of the top rated eBay sellers with over 400,000 positive feedback and 99.7% customer satisfaction ratings. While shopping with Spreetail, you can expect to get name-brand products at the lowest prices in the marketplace. We work hard to deliver the best prices and fast free shipping on all orders. Experience why over half a million customers chose to shop with us.
Reviews 524
Chris Ramirez
Oct 12,2018Its has been 3 months since i have ordered an incomplete ladder rack that cost me over 330 dollars. Im still waiting on a response to solve this issue. I work hard for my money this is a horrible way to do business.
Michael
Oct 08,2018I tried canceling a purchase before it was shipped. They still hassled me to purchased.
Taylor
Oct 04,2018Terrible response time, terrible customer service, and you will be treated like trash. You will never receive your item and will be refused a refund. DO NOT ORDER from here!!
Jim Madison
Sep 30,2018Great Customer Service to back up questionable Quality Control. I bought a re-conditioned Husqvarna chain saw from VM Innovations. First one they shipped was locked up and wouldn't start, in fact it still had the old spark plug in it. I was not a happy camper. But I stayed calm and called their Customer Service. They immediately gave me Return Authorization and I shipped it back. Within 4 days, I received a second re-conditioned unit that was perfect: new carb, new spark plug, new air filter,,,,,and it started on first pull. No problems since. I was impressed with their quick warranty response.
customer
Sep 21,2018They claim NO responsibility for anything they sell. No returns / No refunds. Even if you get the wrong item. They sell you one thing than you receive another . Not their Problem. Very very bad . Do not buy from them. Update: vminnovations requested more information. But I dont expect a resolution.
Brad Smith
Sep 20,2018I do not know where to start .I've nener reviewed anything basically out of pure frustration .but the service the professionalism .is hard to beat anywhere .the simple walk through instructions of the phone staff concerning my exchange was perfectly explained.big way to be vminnovations.you have a loyal customer for good.
BTV Dude
Sep 20,2018Placed an order on Newegg which was acting as a marketplace for VM Innovations. Was charged, then my order was canceled. In the email, it said I canceled it, which I did not. I clicked the link for support to find out what is going on, selected send a text message, and received this response: Thanks for texting Newegg. Someone will be with you shortly. Msg & Data Rates may apply. Avg of 1-3 messages per request. Reply CSSTOP to stop, CSHELP for info Four hours later... nothing. I think they don't want to fulfill the order since the price was listed lower than other sites. And they don't want to admit it. Not very professional. Update: Newegg took two days to let me know they had a pricing error, and another two days to send me a $10 gift card for their mistake. I upped the star rating to two stars because of this. For 4 stars, they should have sent an email right away saying we messed up on price, we're canceling your order, and here's a code for a discount.
Frank
Sep 13,2018I was guaranteed a delivery on the 6th. On the 9th I opened an investigation with them to find out where my package was. I received a generic response to check all around my property because the package may be hidden in bushes. With a bit of back and forth and getting instructions to look for the package they realize that their shipping company sent it to the incorrect address. But they kept telling me i should have been looking in the bushes that well, i just dont have. So they said they would send me a new unit and provide me with a tracking numer once it was shipped. Well a couple of days later no tracking number provided so I requested a refund on ebay. All of a sudden later that day the replacement was left on my porch. So now i filed for a return on ebay because I already purchased a new unit at the store. Well, with their 4th grade quality responses i have gotten 20 or more emails always apologizing and yet mixing up what they are saying and what i have requested. They have emailed me saying they cant issue a return because i need to close the refund request on ebay! Did they read anything ebay sent them? No, because they would have seen that ebay closed the refund request because vminnovations told them the product was delivered and gave them a tracking number. So there is no refund request! I cant believe that they speak English at vminnovations because what they write and how they respond just makes no sense. Their customer service is terrible! Stay away from this company.
T Courtney
Sep 11,2018VMInnovations provided a great price, great product & great delivery. Everything that they said they would do, they did! It was a pleasure doing business with them & I would recommend them to anyone looking for a great supplier.
Yanco Diaz
Sep 11,2018This place is great bought a lanzer amp vct4110. For a good and amp sounds great
Bob Rhoads
Sep 09,2018Easy ordering. Received product in a timely manner. Product was exactly as described and it works great.
Jerry Leavitt
Sep 06,2018Superb customer service and support! Fair prices and all-too-uncommon can-do attitude!
Lana
Aug 31,2018Don't buy from this company. I purchased a package that was supposed to include 2 game cameras, 2 security boxes, & 2 SD cards. The security boxes were missing. I ordered through Google express. I was told I would have to return the complete order, be refunded, and have to reorder. The amount of order was $324.74. The refund I received weeks later was only $72.96. It took a lot of work to get a phone number for Google Express. Called today. They say they are processing the remainder of my refund that will take an additional 10 to 14 days. It sure doesn't take that long for them to take your money! Don't know about you but I won't be ordering from either company again!! If I had not been watching closely I would have completely lost $251.78. Of course that is depending on actually getting the remaining refund.
James
Aug 30,2018Never placed my order but took my money- When I wanted my item reshipped they informed me it was out of stock. Wouldn't refund in full after all of this. Criminal company
suzi coggins
Aug 23,2018i bought a pool from these people the seam split within a week. they wanted to offer a $90 refund on a $850 pool. so don't buy their products so not what they portray they are.
Melissa
Aug 18,2018I ordered my item (Electric Nail File) without reading the reviews for VMInnovations and was quite concerned I would not be satisfied with my order, but thought, to give it a shot. I received my order on time, on the date that was said, which was from 2-3, package carrier , business days. My order was intact, no damage or missing parts. It was brand new, never opened. I'm am beyond satisfied with my order and do not regret giving them a try, despite the negative reviews. Maybe people don't mention the good experiences?
rashell wilcox
Aug 13,2018Lost my $90 package and I cant get to talk to anyone off on a all hands on deck retreat..like wft.. no business. Totally disgusted wit vminnovations and ontrac..i want a refund and I'll never use either again..on track lady very very rude..
Michelle
Aug 09,2018I have ordered 2 inverters for my husband's truck so he has the capability of using a microwave, toaster etc. while on the road so he can stop anywhere to have his meals. I received them in the specified time frame and have had no issues and the price was a lot cheaper than other places.
M A
Aug 08,2018False advertising on pool pump cartridge size. VMInnovations was slow to reply at first, plus told me I have to pay for return shipping on an item that was their error. I emailed back explaining that most good companies will not require a customer to pay return shipping if the error was the company's fault. VMInnovations ceased contact. I guess I'll sell these wrong size filter cartridges on ebay (except I won't falsely advertise like VMInnovations did).
2021 Transformation Drive Suite 2500, 68508, Lincoln, US
https://www.vminnovations.com/
John harding
Nov 13,2018Ordered 2-(4-packs) of kenwood speakers, didn’t arrive on “garuanted arrival date”,but there was inclimate weather in texas and here in arkansas,then i was notified that one of the products i had ordered was currently out of stock,they fullfilled my order with an upgraded speaker pack,honored the same price as original order,and for late arrival credited shipping. Customer service replied within the hour(several times) that i contacted them and made a very strong effort to resolve my issues,both packages arrived only 2 days late, one being a sunday,understandable,because my wife works for USPS,but was very courteous and i will order from them in the future,as for bad reviews,maybe they have revamped there customer service base and assistance. I was overall pleased. John Harding, Fayetteville AR.