SSE Customer Service
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SSE providing energy to businesses and homes in the UK.
Reviews 180
Jaume Escoda Francolí
Sep 26,2024They are thieves charging £5 per day as a standing charge for gas & electricity without any usage!!
Jane O
Sep 16,2024I just wanted to express my thanks to Prashanth Prasad who was so helpful in sorting out the problem I was having with my business electricity account (no bill for 6 months!) He was excellent and kept contacting me back until it was all sorted. Thank you, Prashanth.
r myers
Sep 13,2024Zafar Syed helpfully pulled up numerous invoices we had not received and emailed them as I requested, giving useful overall summary figures.
Douglas Reid
Sep 10,2024Shocking after sales . I moved from Octopus to take a slightly better electricity deal …what a mistake that was !!!! SSE have confused my day and night readings meaning if I am unable to submit readings so I have no idea how much power I’ve been using . I have called 3 times to get this sorted and they said to give an initial reading ( which I did ) and they would call back later on the day for a second reading to verify which was the day reading . Never got the second call !!!! Had to cancel the smart meter install because it would mean my daytime useage would be insane as they have my nighttime ( low useage) as my daytime …Dreadful …I am going back to Octopus
Raveena
Sep 04,2024If you like going round the merry go round or chasing your own tail constantly. Well this is the supplier that will make you feel that way. Horrendous customer service. Our business has been supplied by SSE for a few years now. Suddenly we get a huge bill for nearly 24 grand sprung upon us when we pay out quarterly. The advisors themselves couldn't understand why this bill was sent and put it down to possibly being a faulty smart meter. I can understand if I was running a factory but we are a small business. Apparently the job was 'in progress' and someone would come out within 10 days. Nobody came out. I was fobbed off constantly by saying ring this number and re book or someone will be ringing you today or tomorrow. Found out they haven't sent something called a work flow request over which is why the smart meter team couldn't send someone out. This is absolutely terrible not to mention having a 24 grand bill looming over our head!!
bev walker
Aug 30,2024Helpful member of Staff. Today my issues with my invoice has got sorted out by a very helpful member of staff, he rang me back to confirm what he had done. Very happy. as previous communication had not been registered, due to issues with my smart meter as it has not been set up as yet (over 18 months) due to signalling issues. I have decided to ring my meter reading over every quarter instead !
mela
Aug 20,2024i called sse with so many problems and i spoke to nika mandiki a agent over the phone. he explained everything and put everything into details. He helped me so much, very calm and collected. Nika mandiki also emails from time to time to stay on top. i really would like to say if you get nika mandiki over the phone you will be able to sort your problems or at least come up with a plan.
Dogra Estate Agents
Aug 09,2024I've had a frustrating experience with SSE Business regarding my clients' accounts for two separate properties. Over the last six months, we've been charged for the wrong meters, leading to significant billing errors. Despite numerous calls and discussions with several representatives, the issue remained unresolved. However, I finally got through to someone who was genuinely helpful—Nika. He has been outstanding in helping us get to the bottom of the problem and initiating the steps needed to correct it. While I still have an open complaint with SSE and await a full resolution, Nika's support has been the only bright spot in this situation. Thank you, Nika, for your help and dedication. SSE could certainly benefit from more representatives like you. 5 STARS ONLY FOR NIKA NOT SSE.
Rezon Ahmeti
Aug 02,2024I'm Not a big fan of SSE and how they conduct their business but Nikki is honestly so good at his job and helping the customers out. He's a helpful doesn't leave you in the dark. Anyone that calls sse ask for Nikki.
Anthony Ludlow
Jul 26,2024I am sure that our organisation is not alone in the problems experienced in simply locking in a cost for Gas and Electricity. However after six months am pleased and relieved that I have spoken and resolved the excess paid due to an estimated reading and a higher rate of VAT levied. Thanks for clearing up the matter and look forward to receiving the agreed refund in due course.
Sara
Jul 22,2024I have been speaking to Nika of SSE who has helped with a number of issues since last Friday. He promised to call on two occasions which he did to update me and confirm my requests are in hand and hopefully be resolved within 7-10 working days. I was very impressed. But the new billing system really needs to be looked at again as very confusing especially the credit notes
Jen
Jun 26,2024Our invoice was sent at the wrong rate (four times higher than it should be!), and after several phone calls, we are no closer to resolving things and getting the invoice corrected. Keep getting passed from one department to another.
Amanda
Jun 20,2024Received an estimated bill at the end of our contract which was twice what it should have been (the new contract rates were lower)! When queried, a new bill did not arrive and they took the wrong amount by Direct Debit. Asked for a refund, they agreed but didn't action. We had to contact our bank to get our money back. Cancelled the DD but that will affect our rates! Customer services do not respond to emails and we have spent hours on the phone. Lodged a compaint and they acknowledged by letter (posted) a month ago but still no one has been in touch to resolve. Another call today and we have been told they will call back. I have little confidence that this will happen. Next step Ombudsman.
tony stroud
Jun 07,2024SSE has, without doubt been the worst company I have had the misfortune of dealing with in a very long time. I have had an ongoing dispute for months, countless calls, hours of time wasted trying to get through. Then nothing done that was meant to be done and all I ever wanted was not to pay an estimated electricity bill. After the second round of debt collection agency calls I phoned SSE ready to go to war, and this is were my positive review comes in. Customer service adviser Nika was beyond brilliant, after months of giving people the same information only for it to simply disappear, he did exactly what he said he was going to do and to my amazement it all worked. As a small business I felt bullied by SSE who were forcing me to pay money not owed, Nika totally saved the day, and my sanity. SSE if you read this please give this man a raise and a promotion.
carolyn Stokes
Jun 02,2024It takes over an hour to get the phone answered. They make promises they don't keep. They oversell and under deliver. They say they will call back but they don't. They don't answer emails even though they wrote to you initially and you are replying. They changed their accounting system and are charging more. Sse should not be trading
Mrs Ilona Cook
Apr 21,2024Appalling lack of accountability, no ownership of the problem from the business cmt@ A huge lack of knowledge of their own systems and their third party contractors, who I’ve had to contact directly even though the contract is with SSE, not their contractor. Related to a smart meter problem going back to 2021 and is still not fully resolved. Chase, chase and chase again - don’t try to call though because they are always “Experiencing a higher than normal level of calls…” and if you get through, they are not able to answer but the person who deals with it “Will call you back.” Don’t email either, because one in four emails will get a response. It simply doesn’t matter: you are just one of many people who have problems with your smart meter, which results in estimated billing, which results in an overpayment by direct debit. How do you know if your business bills are estimated? Do you know how to view your usage and whether that data is actual, manufactured or manipulated? In any other business, this would be a scandal tantamount to fraud.
Sherylanne Hodgins
Apr 17,2024AVOID AT ALL COSTS! at one point we were over £12,000.00 in credit and for 6 months they refused to give us a refund, currently in same situation over £300.00 and asking me why i want my money back etc. Customer service non existent often rude put you on hold then hang up! We did not choose to go with this company ours went under and we were placed with them cannot wait until we transfer from them as a small business they have caused us nothing but problems
gembohotmail.com
Apr 11,2024We’ve used this company for years and they used to be so good. Unfortunately, it’s now at least half an hour wait on the phone before you can speak to anyone, then the number they’ve asked you to call in their letter can’t help you so you're passed onto another number with an automated voice. The website is very slow and painful, I realise things are very difficult at the moment for all business's, but I dread having to try and contact/deal with SSE. Sorry 😞
Tom
Mar 01,2024The sales team is completely unresponsive. I've been on hold for nearly two hours, enduring the same silly music with no one picking up my calls. I've also attempted to reach them via email, but received no response. To compound the issue, we're now out of contract and our tariff per kilowatt-hour is double the normal rate. This is entirely unacceptable for a small business like ours.
Stephen Mossman
Oct 11,2024Been on with them since march 2023 had to take it to the ombudsman AVOID AVOID AVOID