In 2001, a customer named Jen was building her dream home in southern Michigan and wanted a beautiful stairway. She could see what she wanted in her mind, but the stair parts she wanted were not available through normal outlets. She wanted unique iron balusters with custom box newels. Len thought he could meet her needs, and StairSupplies was born.
Today, StairSupplies thrives on customizing stairways with iron balusters, the most extensive line of box newels available, a generous selection of handrails and the most beautiful turned newels that you can imagine. While you browse the Stair Supplies website, give your imagination freedom and allow our craftsmen to complete your dream.
Our stair specialists focus on building, creating and designing. Our customers understand that they want their home to be a place of beauty and function, and they need help selecting the right mixture of wood species and design to achieve a beautiful stair creation.
Great product.
Purchased a newel post. I didn't notice till it arrived that it did not match the existing which was my intent. They would not take it back as a return even though it really isn't a custom made product so I had to eat it. The workmanship on the post was pretty bad. They had bad crooked router lines. Will never buy from them again.
Everything went smooth, the only complaint I have is not being able to set up a charge account with this supplier.
Parts just what I needed, fast shipping!
Amazing product. Easy to install. Very clean lines.
Great product and shipped as promised!!!
Prompt service, quality material, great return policy.
Ordered two newel posts and two 1/2 newels. The full newels are beautiful, but both 1/2 newels were damaged. The damage could not be seen until they were unwrapped and opened. When they were delivered, I simply looked at the individual pieces, but did not split apart the 1/2 newels. Lesson learned. They looked fine upon delivery, but both required extra work by our contractor. One piece was actually broken and another had a dented area. I had to buy an extra piece of clear maple so our contractor could replace/repair the pieces. Thank Heavens our contractor has exceptional woodworking skills, or we would have had to reorder the pieces. He stated that he thinks both areas of damage occurred during shipping. I did not contact Stair Supplies because I had accepted the shipment and a few months had passed before we realized the damage.
Rob
Nov 15,2017Great customer service. We did all the purchasing of the View Rail system and had extra pieces due to design change. No problem returning.