To leave a review you need to be logged in
In 2001, a customer named Jen was building her dream home in southern Michigan and wanted a beautiful stairway. She could see what she wanted in her mind, but the stair parts she wanted were not available through normal outlets. She wanted unique iron balusters with custom box newels. Len thought he could meet her needs, and StairSupplies was born.
Today, StairSupplies thrives on customizing stairways with iron balusters, the most extensive line of box newels available, a generous selection of handrails and the most beautiful turned newels that you can imagine. While you browse the Stair Supplies website, give your imagination freedom and allow our craftsmen to complete your dream.
Our stair specialists focus on building, creating and designing. Our customers understand that they want their home to be a place of beauty and function, and they need help selecting the right mixture of wood species and design to achieve a beautiful stair creation.
Reviews 809
BG
Feb 05,2022Excellent product and great customer support 👍
A B
Feb 03,2022This is my 2nd order with Stair Supplies and I could not be happier. The 1st order was for twelve 3" x 48" floating treads going up to my third floor that were simply beautiful wood and dimentionally flawless. They have been in place over a year with no warping or issues. I love them. The second order was for another twelve 2" x 48" treads going down to my first floor. These were likewise flawless and after staining to match my decor, really made that area come alive with rich grain color. Customer service and order fill time is amazing. This is not only the best stair company I have done business with...it is the best company for any product I have done business with! I am a handyman and home improver who does a lot of projects and I am utterly grateful for Stair Supplies!!! 5 stars all the way.
Lyn
Jan 20,2022I was very pleased with the service that I received from Stair Supplies. I had two broken balusters that I needed to replace. I ordered the wrong balusters and the technician who came out helped me to re-measure and gave me pointers to look for when I re-order on line. The 2nd technician who came out was also very knowledgeable and had my two new balusters installed in no time. Thank you very much for your quality work and fine service. Lynetta J.
Joe Parente
Jan 18,2022The "back edge" finish could have been better... splinting... but, happy with it overall!
Jeff Pesek
Jan 11,2022The product looked wonderful and was packed nicely. Earl in Customer Service was also very helpful and took time to answer my many questions! Regards, Geoff in Omaha
Tory Mickey
Dec 20,2021Professional customer service and design. The shipper had some issues with getting the product delivered, but the product design and construction was superb.
Tom Kelley
Dec 18,2021We are very happy with the balusters and with the company. We thought the pictures of the product look good, then when the balusters arrived they looked even better. And now installed, even better. I want to add I thank you to Terrah Harmon and Chad Lauren who were very fast and thorough in answering my questions. Most companies need more people like this.
ts
Dec 03,2021The color- storm grey came out beautifully!
John Wilson
Nov 13,2021Great product and wonderful service at a reasonable price. I found all the components of my stair system (Express rail system) to be of the highest quality. The staff was great in helping me put my order together. It's so nice to call and have a real live human pick up the phone. The install was a breeze (watch out for written instructions that need a little sprucing up) and I ended up with a sturdy end product that looks great. The materials arrived in a timely manner and a part that was damaged in shipping was quickly replaced. Recommend to a friend? You bet!
Andy Truesdell
Nov 01,2021Very helpful.
Tim Schwantner
Nov 01,2021Everything is misleading with this company
Hunter Biehl
Oct 24,2021Had a wonderful experience working with Stair Supplies. Their products and service are A-1. This was not a job for weekend warriors. Some carpentry experience and tools are needed. I would have given 5 stars except for the improper items that were shipped to me the first time. That being said, the Customer Service Department was outstanding. Special thanks to Samantha Bellis. Her help made dealing with damaged parts and mismanufactured parts an easy correction.
Amy Mueller
Oct 21,2021Thank you! You all are awesome!
Barb O'Brien
Oct 18,2021Easy and helpful customer service, arrived on time as indicated and great product!!!
Kat
Sep 28,2021Great product. Excellent customer service.
Victoria D
Sep 16,2021Excellent experience with the company. Helpful friendly staff. GREAT follow up. Felt like they were a partner in the project. I’m just sad I only have one staircase! I’ll have to move to use them again.
Susan
Sep 09,2021I have not received my rail yet but just want to thank Derek for giving me outstanding customer service. I needed just a five foot rail for my husband to use for support off our deck onto the pavers. Derek treated me as if I was ordering a huge job. He worked with me and offered sound solutions. Can’t thank him enough. Will follow up with another review once it is installed.
HN
Sep 06,2021I’m in the process of building my home and one of the areas that I didn’t fully inform myself on were the stairs and all the components for them. The support team was great (Jon French) through out my purchase. He guided me from start to finish. I initially purchased threads and I’m now in the process of ordering a landing for my project.
Mark Bryzinski
Aug 29,2021Excellent craftsmanship on all items!
1722 Eisenhower Driver North, 46526, Goshen, US
https://www.stairsupplies.com
Anthony Green
Feb 22,2022Our overall experience was satisfying. However, we did not find that this was a DIY project. We hired a professional glass company/stair rail installators who experienced several challenges while installing your product. Such as: 1) There were aluminum screws which were not compatible with your stainless steel product. 2) Foot plate covers without directional markings caused them to disassemble railings several times to place on correctly. 3) Bowing in rails caused difficulties and complications when it came to mounting them which these professionals found a challenge. As far as product quality is concerned, we found that after cutting and filing handrails, it is difficult to eliminate sharp edges where end caps and bracket screws are placed. When it comes to customer service, our experience was Excellent! We worked with Project Manager, Garrett Kramer who was very knowledgeable about your product, showed patience with us, and paid special attention to our needs. He returned phone calls promptly and even held video conferences to ensure any and all details with our project were met as customers. Working with him was the highlight of our overall experience. RECOMMENDATIONS: 1) Hire installators of your product making it accessible nationwide 2) Ensure all product installation parts are stainless steel compatible. 3) To lessen the cost of shipping for your company and installation time and cost for your customer, inspection and communication with client prior to shipping may be helpful.