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Reviews 877
stacy
Sep 03,2015We ordered a speciality fire place burner from StarFire, and the day I got the UPS tracking, the assembly arrived! It could not have been faster, and the components were even more than described on the website. We thought we would have to buy an adapter to install the burner, but even the adapter was included in the kit. We are very impressed with the service, and product from Starfire. Will use them whenever we are looking for products that they offer Stacy
Heidi
Aug 30,2015We purchased reflective fire glass and LOVE it! It's not your average firepit any more...it looks amazing! Great customer service and super fast shipping! We highly recommend Strarfire Direct...you won't be disappointed!
Marge
Aug 29,2015I am so pleased with this product and the web site was VERY easy to navigate. Service was fast and the quality excellent.
Marcus
Aug 27,2015I placed an order of 70 lbs of recycled fire pit glass on a Sunday and it arrived on my door a few days later. Throughout the process, Starfire kept me apprised of the progress. Free delivery is huge for such heavy product. Plus, I saved 20% using a deal. Great company.
Fran
Aug 24,2015Not only was the same item $150 less than it was at Home Depot, your service was great. I immediately upon ordering received a phone call telling me how the order would proceed. It arrived in less than a week. It was easy to assemble and quality was excellent. (REAL wood!) It was a gift for my daughter, who is quite excited. The only bump in the road was that UPS was to have called and scheduled delivery, which they did not do. It was just sitting there when we came home, which could have been bad had it been raining. That was the fault of UPS, not Starfire.
Ruben
Aug 22,2015Order the sample of fire rock. NEVER GOT IT !!!!!!!!
Anthony
Aug 21,2015Very satisfied with the overall experience
Barb
Aug 20,2015Love the linear gas insert. Friends and relatives thought the brick surround that we built was a kit. So easy to do and love the quality.
Joshua
Aug 18,2015Everything was shipped, nothing broke, and received in two days. Only wish the lazy Susan add on wasn't 25% of the fire pit cost.
Brian
Aug 18,2015Product was as promised and timely delivery.
Gloria
Aug 17,2015I was so impressed by the expert advice I was given regarding what type of insert and fire glass was needed for a fire pit I purchased. The representative I talked to was knowledgeable, helpful and guided me to make the right decisions.
Kenneth
Aug 17,2015Good company. I found what I needed, good price, and it arrived in a timely fashion. Yes, I would use them again. In fact I think I used them twice.
Melisa
Aug 16,2015i actually received emails from their office making sure that I was satisfied. "Kim" was very helpful and made sure that I got a good product and at a discount rate.
Richard
Aug 14,2015I placed an order for a small adapter on 26 July. When I hadn't received it on 10 August (past delivery date on invoice), and my CC was charged around 27 July, I placed a call. The sales person was very apologetic when she found out it was not shipped yet. Making amends, she shipped it immediately via 2-day USPS and got it to me on 12 Aug. Mistakes happen...; and they made good on the order. It will not deter me from using them again.
Brent Canny
Aug 11,2015I am new to the fire pit arena. I purchased a fire pit connection kit, price was very competetive. Product arrived as promised. Had a few technical questions that Kim answered quickly with easy to follow instructions. This experience was very positive, (as not all web sights/brick & mortar stores are willing to take the time to explain how the hardware is designed to function). Kim answered all my questions with a great attitude and I could tell she enjoys her job. I would recommend Star Fire to my friends.
Justin
Aug 10,2015I have bought several items from Starfire and will continue to do so, they stocked exactly what I needed and offered a competitive price.
Veronica
Aug 08,2015Ordered delivery came in a timely manner. The product was just what I wanted.
John
Aug 07,2015Ordered sample fireglass. Wrong sample was sent. I also determine that their pricing is much higher than others but no difference in products or product quality. I will be buying elsewhere.
Heath & Heidi
Aug 06,2015Shannon W. helped us and was wonderful both by email and phone! She answered all of our questions quickly and with great detail. Just waiting for our unit to arrive. Hope the installation goes as smoothly as the ordering did. Thank you again!
42168 Remington Avenue, 92590, Temecula, US
http://www.starfiredirect.com
Susan
Sep 04,2015This is the third time ordering from Starfire Direct and once again their speed and service are amazing. What you order is what you get and if you have questions they know the answers and are most helpful. You can't go wrong ordering from them!