To leave a review you need to be logged in
Reviews 475
Mr & Mrs Harper
Apr 23,2024Nothing was too much trouble for the Crew. They were all more than happy to help. Made the whole moving process easy
Natalie
Apr 18,2024From picking up the phone to Stephens right through to the truck driving away yesterday we couldn’t have been in safer hands. The staff in the office were efficient and reassuring (even when we had to change our plans and move twice in ten days), the estimator was polite and informative and the crews that assisted us with both moves were fantastic - friendly, efficient and went above and beyond when things didn’t fit into the new property. I wouldn’t hesitate to recommend Stephens to anyone moving house! Thank you all for making a stressful time so much easier.
Tracey Green
Apr 16,2024Our move was painless, they were professional polite efficient and extremely helpful. I would highly recommend that crew.
Jonathan
Apr 16,2024Friendly and efficient.
Kevin Fenner
Apr 16,2024Very helpful people. Straight forward and personable to deal with.
Miss Angela Christine
Apr 16,2024Company was very helpful from start to finish....lady on phone reassuring me through the process(I'm a worrier} the removal guys very helpful friendly and great at their job....it was a pleasant experience and they took away all the stress that comes from moving
Mrs Gardner
Apr 16,2024great team of removal men, great communication would definitely recommend this company to move was very good no issues. Mrs Gardner
Mr Smithson
Apr 16,2024Amazing team were supportive and polite. They worked hard consistently and when it was identified that the delivery location was slightly more complicated than original thought, they called in additional support so that it could still be achieved in a reasonable timeframe. Would definitely recommend this service
Mick Hogben
Apr 16,2024From initial quotation meeting through to removal these folks made the process very painless and smooth. Would absolutely recommend.
Martyn White
Apr 16,2024We have used Stephens 3 times on various moves. The whole process of moving can be very stressful. Stephens take that stress away. We took advantage of their packing service which was excellent. All the staff we spoke to were exceptionally friendly, hardworking and helpful. I would definitely recommend them to anyone.
Stephen Grant
Apr 04,2024Based upon my experience I would avoid at all costs. Appalling customer service. We spent £8,741 with Stephens Removals and they damaged a desk with a value of £150. The desk was delivered into an outbuilding and untouched since the day of our move. When we went to move the desk we noticed it was damaged. So I contacted Stephen Removals for compensation. Rather than compensate us they accused us of lying and said they were unable to confirm they had caused the damage. We were prepared to sign sworn affidavits to verify no one had moved or even touched the desk since it was delivered by Stephens Removals. For me this is a point of principal and about doing the right thing. £150 out of a spend of £8,741 is not material and having lost my wife to cancer I would happily have donated the £150 to the hospice that cared for her. Stephen Removals were 100% adamant that they wished to retain all of my money for themselves and denied they caused the damage. Additionally, when I initially signed the contract with Stephens Removals I did not select the insurance option as I thought it probably would not pay out. I was virtually press ganged into taking out the insurance at a cost £517 against my judgment. My judgement was correct, the insurance did not pay out for the damage, nor did Stephens Removals. Damage was also caused to an expensive wardrobe and the door was refitted incorrectly. My dealings with Stephens Removals suggest that retaining all of your money is paramount once they have received it. Perhaps they rely on the fact that their service is not really a repeat purchase so don’t care whether or not you use them again?
adrian ellingham
Mar 01,2024I would like to thank Martin and Liam for loading yesterday and Martin and Joseph for unloading today after a horrendous journey brilliant service from these 3 men a credit to Stephens removals definitely recommended.
customer Ian
Feb 22,2024Arrived early and made the most stressful day a little easier very helpful and thoughtful throughout the whole process
George Kennett
Feb 22,2024The initial part of the move was good .unfortunately the last part moving into our new home was not. Our teams impatience to get thins done was not fair . This was because a second team turned up pushing to get things done as they also had a job go to to complete that day. Things were just dumped in the garden no thought had gone into how things were put including the house. It was basically hit and run . That said we still tipped each if our team £50 each
MRS JUNE COLES
Feb 20,2024Good service
Nick Coley
Feb 20,2024Thoroughly helpful and understanding staff were contacted on a Friday for a move that took place on the following Wednesday! With move into a brand new home there was some natural nervousness about protecting new carpets/fixtures/fittings etc. However, the care that the guys took with everything was exemplary… new carpets and flooring completely protected. Thank you Stephens for making a process that has the potential to prove stressful entirely less so.
Ken Field
Feb 20,2024Good guys and a very efficient move.
Steve and Helen
Feb 13,2024Stephens helped us move house from St Albans to Nottingham and gave us a first class service throughout. Four young men packed for us the day before and three of them carried out the move on the day. Everything was done in the most professional and helpful way. A really good company. Highly recommended!
Big Dave
Feb 13,2024The folks from Stephens were really helpful, from the packing to the moving nothing was too much for them. They helped with everything to make what we were expecting to be a stressful day much easier. They were a credit to their employer.
Catherine Bennett
Apr 23,2024Stress free removal. The lads that moved us were extremely friendly and helpful. I would highly recommend them.