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Reviews 475
Kerry
Mar 12,2020Helpful friendly staff. Both in the office and on the van on the day.
Peter Gatland
Mar 11,2020I rate their service very highly. Not only did they take great care with all the furniture and items moved, they were friendly and could not do enough for you. They worked like Trojans and completed the move hassle free for us.
Kevin Roberts
Mar 11,2020The whole experience with your team was brilliant from the first telephone call for a quote to the picking up of our goods to delivering to our new home thanks a lot for everything you did.
Trudy Morgan
Mar 11,2020We were thrilled with the service Stephens Removals provided. From the admin team to the removal men. Great job. Much appreciated!
Mr & Mrs Gookey
Mar 11,2020Fantastic service from a team of very friendly guys working on the hottest day of the year. Thank you.
RICHARD TALLON
Mar 11,2020Could not fault the service. Had Keith and Jordan both very friendly, helpful and hard working. They were very careful with my stuff and very patient at the other side I when I had to wait hours to collect my keys. I would definitely recommend Stephens to a friend.
Ms Davies
Mar 11,2020Excellent staff from the office team organising the move to the removals team, all were polite, on time and friendly.
Elizabeth Trinder
Mar 11,2020Brilliant service at a very reasonable price. Highly recommend Stephen's!
Lorraine
Mar 11,2020The two guys who moved me, where very helpful and efficient.
Mrs Stephanie Winch
Mar 11,2020Stephen's made to whole process so unstressful from start to finish. Even down to collecting many of the boxes after I'd unpacked a couple of weeks after my move. I will certainly recommend them to others.
Jennifer
Mar 11,2020Excellent service. Guys were really good, very careful and so helpful nothing too much trouble for them.
Heather Taylor
Mar 11,2020Great service. Staff were very friendly and efficient. Removal went to plan. Would highly recommend
Ms Ivory
Mar 11,2020Most helpful, proficient and professional service I have ever had. Thank you.
Laura
Mar 03,2020So impressed with the 3 guys that moved my elderly grandmother this week. They were so efficient, hardworking, friendly and so helpful. They really went above and beyond to make it a smooth move. Jake, Mark & Bob thank you for all your hard work. Great team :-)
Brenda Duplock
Oct 25,2019Very happy with service from Stephens from first contact through to unloading. Quote was clear, all queries efficiently responded to. Moving crew were professional, hard working, polite, careful and humorous (cracking jokes to ease tension). Move from Hertfordshire to Devon made efficiently, crew helped sort logistics and kept in touch en route. All items unloaded efficiently into relevant rooms. No hesitation in recommending Stephens Removals.
Steve D
Jul 12,2019Absolutely shocking treatment of my mother-in-law today by this rude company. They were chosen to help with her move, a stressful time for anyone. Chosen due to their statement that they can hold a provisional booking whilst contracts are set to be exchanged they would “endeavour to hold for you free of charge” until the booking is confirmed. Due to the buyer delaying in exchanging and by no fault of my mother-in-law whatsoever she receives a call today from a lady at Stephens Removals telling her that it’s “your job to chase it up!”. Then she pressured her into having to call back at midday to confirm a date. This date was not going to be confirmed today by any means. My mother-in-law in shock called back to complain only to be met with an immediate “she wasn’t rude to you!” statement from a colleague clearly in the same office space. Then as she tried to explain the situation and her position the lady at the end said “look do you want to cancel this booking”. And upset as she was by this she said yes and hung up. Subsequently her daughter called in a little later asking to speak a manager to complain further and was told there isn’t one available. This arrogance and attitude from this team at the end of the phone and the significant pressure they were putting on my mother-in-law in a stressful scenario as a house move I think is contemptible.
Paul Jenkins-Green
Apr 26,2019Absolutely brilliant service from the team. They didn't stop over the two days and couldn't have been more helpful
Steven Oliver
Apr 24,2019Great service, fast, efficient and very helpful
Mr Russell Norman
Apr 12,2019Excellent service from start to finish - really couldn’t fault them at all. Wouldn’t hesitate to recommend them.
Mrs Howard
Mar 12,2020The best removal company I have used. I have moved many times.