Free delivery available to mainland UK
The order arrived within two days, it was well packaged. We set it up, it works well and looks lovely.
These guys are on the ball! Saved my neck when I was let down by Amazon last minute and having an installer organised! Ordered my logburner on Sunday afternoon and got it Tuesday lunchtime! Great communication from them a the deliver agent Palletline - there are still some conscientious companies around! Thanks!
Pleasantly impressed, was hesitant ordering but the purchase was great and delivery was smooth with good communication.
Everything from the ease of ordering my new fire to the joy of sitting and seeing how realistic it is . Ordered on line delivery first class too .
Very patient, helpful and knowledgeable.
Good service only reservation was delivery taken a few days unlike the online advert stating next day delivery
This company has a showroom in Yorkshire and so we were able to go and look at a similar stove in action.
came on time fire good
Bought a white limestone fire surround with granite backing plate and hearth and looks great and stylish. Delivery on chosen date, heavy but well wrapped. Reasonable price for the set
Delivered on time as seen on website. Good communication from order to delivery
Communication was really good. Despatch was quick and the price was good.
Very fast delivery and a great price for the barbecue. Helpful advice given when I called the company. Would use again.
I ordered the wrong size cooker but you were quick to respond and my new order will be with me on Friday -just over a week later Many thanks
We ordered an electric fire. We were informed by email when it was despatched. When it would be delivered with a time slot. Can't fault the company at all.
Excellent price compared to other suppliers. Item was in stock and delivery was within 3 days of ordering. Delivered on time to the door. The electric stove was part assembled when delivered final assembly very straightforward with artificial logs and coals supplied looks good when in use
Great price with prompt delivery, love the new optimist fire.
Ordering my pizza oven went very well . However when the item arrived the packaging was damaged . As I was out of the country when it was delivered my next door neighbour took delivery on my behalf . See pics . Fortunately no significant damage resulted , however it has put me off from using this supplier in future until they can secure a more safe courier service .
All went as promised and the delivery was very much on time and the installation fine good. David Jasper
On time delivery great stove
Turner, Karen
Feb 12,2025The fire is as ordered. The delivery was over due by 3 weeks. Stoves direct did not contact me at all to say delivery was delayed. I had to chase them. Customer service not up to the standard I would expect