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Sureserve Energy Services delivers market leading smart metering services across the UK. Amongst our highly skilled, fully qualified and customer-centric engineers we offer solutions in all pressure tiers from low pressure up to intermediate pressure.
Reviews 721
Katie
Mar 25,2024Thank you, quick and easy meter replacement job done by Simon Thomas this morning, was expecting it to take a long time but it was all done in less than an hour! Thanks Simon
jodie
Mar 23,2024Michael normington made me and my dog feel and ease and made me laugh great customer service thank you
Caitlin
Mar 23,2024Chiz was extremely professional, courteous & respectful. He did a cracking job & my baby thought he was boss!
Therese Connor
Mar 23,2024To understand my review you need to know the history of this job. I booked a Smart Meter installation last year with EDF. The original engineer who attended gave me every excuse as to why the work could not be completed and told me i would have to have cupboards removed and pipe work replaced at my own cost before he could install the units. I was left thinking zi could not install a Smart Meter unless at great cost. This year I decided to try again and perhaps just have the electricity meter installed. The engineer, Raja Maih, was from an EDF sub contractor ‘Providir’. From his initial contact where he confirmed his arrival time, his understanding of the positioning of the units and the best solution, his can do attitude, his good communication and service were excellant. With good customer service lacking in many service industries, this young man’s approach and competence should be recognised as an example of best practice. I hope his company recognise what a gem they have in Raja and EDF should use this sub contractor more.
Robert Mackay
Mar 23,2024Pleasant and informative. Worked quickly and neatly after having pre called, rgen turned up on time. Unfortunately unable to connect unit remotely saying connection should happen within 3 months, hopefully much quicker.
David George
Mar 23,2024The experience was good the engineer Chiz was very good and helpful
SK
Mar 22,2024I booked to have a smart meter installed. A few days before my appointment I received a message to say my engineer would arrive in the afternoon between 1 and 5. Fifteen minutes before Chiz arrived, he rang to let me know he was on route. He was polite, courteous and offered to take his shoes off. He kept me informed of what he was doing and then explained everything about the smart meter to me. Chiz made me feel very at ease and left every where clean and tidy. He was a great ambassador for Octopus Energy.
Fred Ip
Mar 21,2024Warren Weight was very efficient to get the Meter installation complicated.
Simon fearon
Mar 21,2024Charlie (from inverness) our Engineer, called the evening before to confirm times. Arrived on time. Was very friendly, professional and knowledgable. He talked me through every stage of the process. He checked and double checked all his work fir safety and provided excellent advice on some existing areas that needed attention. He left his work sites tidy. A real credit to your company
Ian Grove
Mar 21,2024Chiz carried out his task most professionally, explained the process clearly and just a nice guy tboot. First class experience.
Consumer
Mar 21,2024Providor kept me informed of timing for the work, which was very helpful. The engineer who did the job (Chiz) was brilliant - he worked around a difficult installation and got the job done very professionally and with no fuss. Several others have turned up in the past and quickly gave up / said they couldn’t do the job. Chiz was friendly, polite and helpful and explained the new set up and the use of the smart meter very well. He also called the network provider to report a fault and set up the fix for me. All in all, he gave super customer service and it was much appreciated! Thank you.
Marcus Burrow
Mar 20,2024Ricardo Swaby did a great job explained everything and was tidy prompt and very helpful . Thank you Marcus Burrow The Old Reading Room Main St Mollington Nr Banbury OX171BD
annmarie tait
Mar 20,2024I had a visit from Reece Ramsayfrom Scottish power today to install my smart meter.Reece was very polite and efficient He cleaned up after himself.Reese explained to Me how to read the meter box great service lovely guy
emmanuel ekanem
Mar 20,2024Excellent service
Oksana
Mar 20,2024Jack Smith I quickly replaced the meter and explained everything, thank you
steve payne
Mar 20,2024Phoned before hand which was good, pleasant and professional thought the install. Only downside was he is a man city fan but I won't hold that against him
May Dixon
Mar 20,2024My smart meter was fitted by Simon Stevens He was efficient and courteous and got the job done. He very kindly explained about my account needing 24 hours to activate Thank you Simon for a job well done!
Joshua O
Mar 19,2024Simon was friendly and helpful
Felipe Dalpiaz Machado
Mar 19,2024Amazing job
Unit 2, Craven Court, Willie Snaith Road., CB8 7FA, Newmarket, GB
https://www.sureserve.co.uk/sureserve-energy-services
Elisha Murray
Mar 25,2024Warren was very professional, proficient and friendly.