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Reviews 878
Spanish John
May 28,2020All sorted guys Thanks! .Order id: #490528
Theo
May 27,2020I ordered a pair of spare tweezers and toothpicks for a penknife and was pleasantly surprised when three of each arrived. However, they didn't fit my penknife (my fault). I sent three emails to ask for a replacement or refund but have had no response. Their customer service is non-existent, and there is no phone number either. I have since noticed two of the tweezers didn't match the one that looks like a Victorinox one so will not fit a Victorinox penknife properly. Avoid if you're not 100% sure of what you're buying.
Sam Buffery
May 18,2020Knife engraving looks great. Genuine product. Arrived a few days later than expected. I was sent the receipt 3 days after when the product was dispatched which is in line with the website. Royal delivered the knife received it 5 days later despite it being first class. The postman said it was send special delivery so probably an issue with royal mail as oppose to swisstool. I suspect the delay waw due to covid
Paul
May 13,2020I placed an order with this company on the 5th, paid extra for 3 day delivery and still not got anything. This was for £88 spent and they do not have the decency to reply to my numerous messages and phone calls. Lesson learned, read reviews first, but thought they were a reputable company. Right I am now going to adjust my score for this company, I don’t understand why there communication with customer is non existent because when they do the job they do a good one at a fair price. So I am going to give them 3and a half stars. So guys do yourself a favour communicate and get a better rating.
Big G
May 11,2020DO NOT PURCHASE FROM THIS COMPANY, THEY DO NOT RESPOND, CHARGE BACK FROM BANK TO GET MY MONEY BACK.
Dan M
Apr 25,2020I made an order 3 weeks ago and paid for first class delivery as it was for a birthday. The communication wasn’t good with no update regarding the delay in dispatch, no response to online queries, no response to email or phone calls. I understand there may be delays currently but I’m disappointed with the customer service and poor communication. Update 28/4/20: Penknife delivered today as per order. Hopefully above issues are more to do with disruption from COVID.
Lucinda Winstanley
Apr 09,2020Ordered a mini champ army knife for my husbands birthday. The first transaction did not go through so I ordered again only to check my bank later and I have been charged twice!!! I have tried emailing, calling and online enquiry form and have had no response!!!! I don’t even think the knife will arrive. If the company is closed due to COVID 19 then put something on the website so people don’t order anything!
Liz Lambert
Apr 03,2020Ordered 2 pouches, only 1 arrived. I have contacted the orders department and used the website contact details 7 times. NO RESPONSE FROM EITHER. Fortunately the value of what I’ve ordered is inexpensive but that’s not the point. Even with Covid 19 other companies are still delivering and responding to any concerns. I’m amazed that such a well-known brand is choosing to ignore customers. I will never ever use their website again and I certainly won’t be recommending them to others.
Terence Latter
Mar 26,2020Told my order was despatched 6/3/20. Today is the 25th. Nothing received. They will not respond to telephone calls or emails. I think I have lost my money because I paid by debit card and not my credit card. Expensive lesson learnt.
Justin Hollidge
Mar 23,2020Order arrived in good time, personalisation on the knife was exactly as ordered on the website. Happy with price, quality and service.
Edward Simm
Mar 03,2020Very good prices and quick delivery
Stuart Cornthwaite
Feb 25,2020Great products, excellent service, quick delivery.
Mr Russell Henry
Feb 25,2020Fast, efficient, coupled with a good price. I went to a number of shops and getting the particular spec of penknife I wanted was difficult. I was spoilt for choice with Swisstool. And whilst I am not good at ordering anything online, the process was easy and quick.
Malcolm
Feb 23,2020Excellent service, highly recommended.
Han van de Braak
Feb 23,2020So glad that I have found you! My 91mm Victorinox Explorer pocket knife is complete again... thank you.
dave t------------------------------------------------------
Feb 23,2020Fast delivery great item
Spicey80
Feb 12,2020I received an incorrect order, contacted them (they did answer the phone!) and was advised to send it back to the address given, I did so by RM signed for. A month later the package arrives back with me as it hadn't been picked up from the post office, despite RM trying to deliver several times. Tried contacting the company by telephone and email several times but no response at all, like many others. Luckly my credit card company have issued a chargeback. Not to be trusted unfortunately.
Anwen Phillips
Feb 07,2020Received my order but the blade was off centre in the closed position. I've sent messages through site, emailed them and tried phoning repeatedly but no reply. Based on other reviews I feel lucky to at least have a knife, even if it is wonky, but its still money lost as I want to return it. Will never buy from them again and recommend you avoid them like the plague!!
Anna
Jan 29,2020DO NOT USE THIS SUPPLIER. Like others here, I did not receive my order which I made in November 2019. I subsequently submitted two enquiries through the website. Then, after receiving no answer from these, have been trying to phone them using the number they provide, but there is never an answer. They are either running a clever hoax or they are completely incompetent. Either way, I've lost my money.
Steve Clifton
May 30,2020Don’t buy anything from these con artists, ordered something in 20011, yea 20011, still waiting for it in 2020!! No reply to emails.