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Reviews 878
Pete
Jul 30,2010No goods , no response from the company after 4 email. Have to get money back from Credit card . Will place a complaint with consumerdirect.gov.uk . More should do this.
Louise Courtney
Jul 06,2010I also have fallen for the scam, luckily only £16. Why have the trading watchdogs let it go on when you've all complained?
James Munns
Jul 02,2010Had no problem with this company, placed my order then found this review site while looking for a contact number to change my order. I emailed the company and somebody phoned me back within 20 minutes to change my order. When I arrived at work today my package was waiting for me on my desk.
Nick Hearn
May 04,2010I managed to get a direct contact number from Bruton Mcall and I will add his e-mail address to this edit. I contacted him and he seems a very nice guy so I dont know why his service is so bad sometimes after all Bruton Mcall have been dealing with him for some time and he is running a genuine company. After contacting him I have received my goods this morning. So Please contact him on his e-mail [email protected] I do have his mobile number and if you require it please contact me through trustpilot. I am going to re-rate this company due to the fact that I believe it to have failings but it is GENUINE. Unfortuneately my daughter placed an order with swiss tool and despite several attemts to contact them they have not responded, I have threatened them with action if they did not respond and have so far heard nothing. I have contacted Trading Standards in Wandsworth (0845 040506) and they were very helpful explaining on my next course of action. we paid by VISA debit and are in the process of reclaiming our money. I like many others are unfortunate not to have read the reviews before ordering and i need to know how to contact google to get them deleted from their search. I hate being riped off like it seem s many of you have so I will continue to do as much as I can to stop other people suffering the same fate. Nick Contact Number for Hamid is 07966 137310
Sarah
Apr 28,2010I ordered 7 swiss army knives for the Ushers, Dads and bestman for our wedding at the cost of £144. At first contact was great.Helpful and eager to please. Then The goods didn't arrive when they said. I contacted the company and they assured me they would make another order and claim back the insurance on the first order from the post office. Since then I have heard nothing. No response to my 7 emails, which started off nice but the last one I sent I told them I would report them to trading standards and take the action further. Still nothing. I have now been in touch with my bank's fraud department as I feel that is exactly what it is. We are on a tight budget for the wedding and now tight time frame (ordered them 5 weeks ago) and they have stolen my money. If I do not get a refund or products I am also thinking of reporting it to the Police and getting a crime number. My bank is fairly postive that I will get my money back as luckily I paid by visa debit but it will take a long time and I cannot afford to order more presents until that time. I don't understand why I was getting replies after an hour at first and now nothing. The phone number given in one of the other reviews goes to answer phone. I think if you have paid by visa or visa debit you will receive your money back eventually. Trading standards do have a website where you can give information about a scam or fraud. I suggest those people unhappy do this as well. S Update Phil another unhappy customer contact me with the details of the supplier and found that they were not very happy about the reviews that they have been getting. I contacted the company on Friday to let them know that I have received no products from their dealer and got a phone call today with excuses of emails being blocked etc. However they have said they are rushing an order through ( I don't call 5 weeks rushing!) and that they will be with me on thursday so we shall see. It certainly seems like they do not want to annoy their supplier any more.
Drew
Apr 23,2010The three reviews near the bottom, with 5 stars, are hillarious. Adam, Michelle and Al are defintaley real customers and were not written by swiistool conspiraters! That aside Im having the same problem, I ordered my product on the 30th of january, it was confirmed and payed for the next day and has been "queued" ever since I just sent my last email to them detailing how ive spoken to TS and will definatley be tkaing legal action. If anyone has followed through with the same has any extra info that would be greatly appriciated
Matthew
Apr 23,2010I have had the same experience as most of the other people who have posted on this site - ordered and paid for 3 knives, engraved as gifts for Ushers at my wedding. No goods delivered, no answers to emails. I am considering contacting watchdog. UPDATE - I recieved my goods this morning via recorded delivery and I cannot fault the quality of the items, however the quality of service leaves a lot to be desired! I did contact watchdog to report my experiences and I would suggest that letting the vendor know that you intend to do so may help you to get your goods. I will certainly not be using swisstool again.
Amanda
Mar 23,2010Have not received my products ordered, been going on several months, no response to e-mails or letters, these people cannot be contacted by telephone. Trading Standards are now involved but I doubt I will ever get my money back. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY. Update - (May 2010) - one year on and after recently talking to the Victorinox UK distributor I received a telephone call from the owner of SwissTool and a subsequent refund into my bank account.
Julie
Mar 22,2010A similar experience to other users - product did not arrive and no contact from the company despite sending several emails. No phone number to contact them on. If you paid on visa debit talk to your bank about the new 'visa debit chargeback scheme' - after 30 days if the product has not arrived you can get your money back even if you paid on a debit card. This is a relatively new scheme so if your bank says they haven't heard of it ask to speak to the disputes team or a manager. I'm going through this process at the moment and my bank are confident I'll get my money back.
A Morrison
Mar 16,2010Ordered goods, paid for same day. Nearly 4 weeks later..no replies to emails at all enquiring where my goods were...until I emailed that if I did not receice reply or goods withing next few days I'd take further action. Amazingly items arrived within three days of that email, even recorded delivery!!!! Wouldn't recommend at all. I suspect if you don't threaten action you don't get the goods..by the looks of experiences here! May be cheaper but not worth the hassle!!!!! And very very bad service! Shame it comes up first on google search!!!!!!
Nani
Feb 23,2010HELLO THERE... UNFORTUNATELY I HAVE THE SAME EXPERIENCE ALSO WITH THIS COMPANY AND I DID CALL BURTON-MCCALL REGARDING THE SWISS ARMY KNIVES THAT I HAD ORDERED FROM THIS TERRIBLE COMPANY. THE FIRST BAD EXPERIENCE I HAD IN MY LIFE ABOUT ORDERING ONLINE.. HOWEVER, BURTON-MCCALL HAVE BEEN HELPFUL AND GAVE ME AN EMAIL ADDRESS OF HAMID. BUT I HAVE ONE QUESTION TO ASK, DOES ANYBODY KNOW WHO IS THE SUPPLIER FOR ZIPPO FOR THIS *&^%$ COMPANY SWISSTOOL.CO.UK? I APPRECIATE IF ANYBODY CAN SHARE THE INFO.. THANX
S Pease
Feb 17,2010I ordered a tool from these at the beginning of Jan costing over £100 and had not heard from them since, I emailed various times but no response, I eventually got their telephone from the Newsagents below them, rang them and left several messages but still no response. I eventually rang Trading Standards who confirmed I should write to them. I wrote to them saying If i did not receive the item in 7 days I would be assuming they are in breech of the Sale of Goods Act and would take proceeding accordingly! I got the item a week later!
Tracy Allen
Feb 09,2010I placed an order 3 weeks ago and have not received the item. I have sent several emails and have not received a reply. This company does not exist and is a con. Do not use.
Kevin Jewell
Feb 07,2010Unfortunately I didn't discover the catalogue of woes recorded below before I placed an order with this crook Hamid Moosavi. I've had what I now realise is the usual experience with swisstool - placed order on 10th Dec, money swiftly debited from my account the following day. Then nothing - no goods supplied, all emails to the company chasing for delivery or refund ignored. Trading Standards not bothered. I was planning a trip to London to pay a visit to 248 Streatham High Road but sounds like that won't help. Thanks for the Burton-McCall info. I'll try to pursue that avenue and/or see if I can track down a home address for Mr Moosavi.
Stan
Jan 26,2010Now I'm worried... I've been waiting two weeks for my knife so I sent them an e-mail. Now, 48 hours later still no reply (and no knife either, obviously). They billed my card right away though. :-( I have no idea if they are frauds or if they just run a very unproffessional business. I guess time will tell. I will NEVER deal with them again though.
Roger
Jan 22,2010I wish I'd seen these reviews before I paid them. The only thing this company do efficiently is take your payment and give you a confidence boosting order ref number. After that nothing at all. Paid for a Swiss Army penknife in early December. Not received, had nothing to say it was ever despatched, tried to contact the company but phone never answered. I've sent numerous emails through their website to their Customer Service, no acknowledgement. I've done a trace on their address and spoken to a Newsagent who is sick to death answering the phone trying to trace them, the telephone number he gives doesn't get answered. SWISSTOOL IS JUST AN INTERNET SCAM - AVOID THEM. IF THE ITEM EVER ARRIVES I WILL REMOVE THIS MAIL - AFTER THE SAME AMOUNT OF TIME IT TOOK THEM TO DELIVER
LSwanson
Jan 13,2010Ordered a knife on 5/01/10 and heard nothing. Sent a couple of e-mails with no response and then Googled and found this site. In view of the responses here I sent another strong e-mail and the knife turne dup this morning - 13/01/10 - which is actually within the timescale listed for normal delivery. I think the issue with this company is the lack of response to e-mails. If I had received notice of destpatch or if someone had replied I would not have panicked.
Nick
Dec 30,2009As has been said before, the goods were not delivered in good time - nearly a month late (and not in time for Christmas) and none of my emails to them were answered. However, I did get my knives finally - I guess it's more a case of the company being run badly than fraudulently.
rosieposie
Dec 25,2009Do not trade with Swisstool, they take the money and don't deliver the goods, check out the review sites on the internet, lots of people who have been ripped off The good reviews on this site must have been posted by Swisstool.co.uk
Emma Jayne Smith
Aug 15,2010I did not have any problems with this company at all. I was a bit worried after reading the reviews, so I paid by credit card and paid the extra for insured 1st Class post just encase. My Friend had used the company twice before and also had no complaints with the service or the product. I ordered the product on the Monday it was dispatched on Wednesday and received Thursday. I received a billing invoice on receipt of payment and another email when the product was dispatched. The penknife was engraved and looks great. The only reason I have knocked off is star is due to the other bad reviews. Maybe it was a quiet time for them, so they were able to handle the orders. It is definitely a real company.