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Founded in 1932 by Ole Kirk Kristiansen, and based on the iconic LEGO® brick, the LEGO Group is one of the world's leading manufacturers of play materials.
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Reviews 776
MF
Dec 13,2022Placed an order on 27 November after Black Friday sale and the item has been sitting “in warehouse” since. I am unable to cancel the item as it’s in warehouse and have tried on multiple occasions and multiple ways of getting in touch with customer service, last attempt I was on hold for 45mins then gave up and left my number for a call back…nothing. After contacting a local store for help I found out I could have ordered and chosen the click & collect option through their independent store website and not Lego.com. Their website does not stipulate this. And while I am still waiting for my order to arrive, and for a call back, I have received an email asking if I’m enjoying my Lego product and to take a survey giving feedback on my recent order!! What a joke. Hopefully I’ll receive my item one day. Terrible customer service
Kragenbonzo
Dec 10,2022Ich habe 2 Lego Teile bestellt. Beim Versand ist es dann wohl zu einer Vertauschung von Päckchen gekommen und ich habe etwas völlig anderes bekommen. Meine Reklamation wurde sofort bearbeitet und ich habe die bestellten Teile umgehend bekommen. Die ganze Angelegenheit wurde sehr freundlich und professionell abgewickelt......ich kann nur sagen ...die sind fix auf Zack ...dafür gibt es natürlich jede Menge Sterne
Kristof
Dec 09,2022Zeer slechte levering vorige week besteld. Levering duurt 2-3 werkdagen. Ondertussen ligt het pakket al 3 dagen gewoon klaar in het magazijn en is het nog steeds niet verzonden.. gewoon op bol.com of ergens anders bestellen als de prijs niet veel verschilt
Valued Customer
Dec 08,2022If you are on a clock, DO NOT buy directly from their website. They have the worse and longest delivery process I’ve ever seen.their customer service team is not helpful and an order placed on November 30th has not shipped out yet. Awful service.
Malcolm Jackson
Dec 08,2022I ordered Lego for my grandson on-line. Firstly, the address was wrong on the order. There is no way at all to correct it. Had endless on-line chats with robots and real people. Was told that I should wait for the order to be sent and then contact the courier myself. Tried this, it didn't work I then had to chase around the area trying to find my order. I am 73 years old and disabled. I eventually found the address only to find my order had already been opened. I would recommend anybody thinking of ordering Lego NOT to deal with the company but try Amazon. Much safer way of buying!!
Dade Brumbrum
Dec 08,2022Amo i lego , ma non amo le truffe legalizzate lego !! 399 euro per le nuove montagne russe loop è un furto sopratutto perché hanno 3670 pezzi , fatele pagare 299 o 329 non 399 !! La lego è troppo farà e pensare che a pezzo di plastica a loro produrre costerebbe forse 13 centesimi a pezzo …
Terrible Lego Australia
Dec 08,2022Order two sets of Lego (both in stock) on 26 November 2022. They have been marked with the status "In Warehouse" for the last ten days. After contacting the Lego customer service team, I was informed that they do not know when they will be shipped because they are busy, worst still I can not cancel the order because they are "In Warehouse". What company has such poor process - it is 2022!!
M.C.
Dec 07,2022Ordered 3 sets of Lego from them on the 29th of November. At 6th of December my order still in warehouse. I had an online chat with 2 or 3 robots before I can speak to normal person. I lost my patience so has been pretty rude. But it seems to be only way unfortunately, same day I got an email saying my order is on its way (hopefully).
Phil Smith
Dec 07,2022Whilst most online companies appear to make the extra effort to keep customers satisfied and get orders out timely. Lego just add 5 extra days to their already slow 4 day delivery schedules. This just reflects their arrogant and cavalier attitude towards their customers. It's a shame there is no real alternative otherwise I am sure customers would leave Lego in their droves.
Marco
Dec 03,2022I pacchi sono fatti molto male, alcuni set sono pesanti e le sorprese sono all'ordine del giorno, la scatola rovinata ha una percentuale altissima! Però il servizio clienti è molto gentile e premuroso e si occuperà di mandarvi un'altra spedizione dell'oggetto in maniera rapida e gratuita! Però basterebbe fare meglio i pacchi e usare un cartone piu spesso per alcuni set....
R F
Dec 01,2022Arrogant, passive aggressive customer services. Legitimate order of 1 item, paid for then cancelled and told I can never order from them again! No reason given. I have since been told I have tried to bypass their limit checks which is unfair to other customers. Wt… defamation of character anyone??
Gianluca Agostinelli
Nov 30,2022Il sistema Pick a Brick per la scelta dei pezzi singoli per costruire o integrare è veramente pietoso! Mesi di attesa e il servizio clienti sembra che ti prenda in giro! Sono gentili ma non fanno nulla per risolvere i loro problemi, si limitano a regalare punti Vip ma alla fine fanno più danni di quanti ne risolvano. State alla larga se avete bisogno di pezzi singoli, ci sono molti altri siti in cui poter acquistare più rapidamente e meglio.
Jed
Nov 30,2022I talked with Melissa at Customer Service about a damaged piece in the Bugatti Chiron set. She got the part ordered and said it should be about two weeks for delivery. She also talked to my son and apologized about the damage and the wait. He seemed satisfied, and Melissa was very kind. Update: The piece came in yesterday. My son was very happy.
MAUREEN NICHOLSON
Nov 29,2022The reviews on here do not represent the excellent customer service I have just received from Lego. Above and beyond my expectations. Absolutely brilliant help. Lego even sent all the parts I could not find, for free!! I can’t fault them. Can’t wait to help my grandson build his dinosaurs. Julie Nicholson
Marina Candela
Nov 28,2022I giocattoli di una vita
F A
Nov 28,2022Ich wollte ein Legoset bestellen und an eine Lieferadresse zustellen lassen. Die Zahlung wurde per PayPal geleistet. Dann eine Email vom Legoshop, die Lieferung wäre storniert worden, man versende nur an Wohnadressen. Fadenscheinige Begründung völlig ungerechtfertigt, die Bezahlung erfolgte ja mittels PayPal! Leider bleibt mir nur zu sagen, dass die Abwicklung etc. unprofessionell verläuft und eines angeblichen Weltunternehmens völlig unwürdig ist.
Chris Hodgson
Nov 26,2022I returned a couple of sets one in March and one in Setptemher. Advised to send back the free gift included, which I did. Warehouse say it was not in the box on arrival, which is a lie, as I included it in the box when sending back as instructed. Now blocked from making further purchases. Tried to place an order worth £900 this morning refused. What type of company can refuse a £900 order. Madness. Avoid at all cost.
Gedi Damstra
Nov 26,2022De bestelling ging vlot maar de levering…… niet binnen paar dagen. Toen kwam wel een mail dat het door drukte wat langer kon duren. Bij track en trace zag ik dat mijn pakket in Mexico! lag. Annuleren kon niet meer. Inmiddels een week verder. Had ik hem nu maar bij bol.com besteld. 20 euro goedkoper en de volgende dag in huis.
Massimiliano
Nov 26,2022Leggo tante recensioni negative e me ne stupisco.. Sono anni che acquisto sul sito, almeno una ventina di ordini se non di più, ed ho sempre ricevuto scatole integre. Tempi di spedizione raramente non rispettati. Al massimo lievi ritardi. (Se devi fare un regalo devi mettere in conto che i corrieri a volte ritardano!) E' vero, i prezzi sono aumentati, forse anche troppo.. ma ad oggi chi non ha aumentato i prezzi dei propri prodotti? Quando mi è capitato di perdere uno o due pezzi, il servizio clienti me li ha spediti gratuitamente. Lego è un'azienda seria ed attenta al cliente.
Wiktor Jespersen
Dec 13,2022Bestilte 1 lego robot for 6 dage siden. Skulle være på lager. Min ordre står stadig som modtaget. Fik den 2 uger efter eller par dage efter jeg skrev dette her på trustpilot. Dont order anything in this shop. You wont get it as it looks. I got it after 2 weeks. Or a few days after I wrote this.