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Reviews 410
Martin Keighery
Jul 25,2022As with the vast majority of reviews on here, TransUnion are clearly an incompetent and dismal organization, especially in relation to their competitors. Why has the regulator, ICO not investigated and acted on the public's concerns and experiences?
Gavin Paterson
Jul 14,2022Appeals for disputed information continually denied despite hard evidence to the contrary, these guys make it impossible to appeal, very poor reflection on how they handle peoples information
Kasia
Jul 04,2022I tried to purchase a washing machine on Samsung finance and this company declined, I’m house owner no mortgage or other financial liabilities and earn more then 35k, I was refused 600 pounds! Awful company.
Steve
May 27,2022Company incorrectly downrated my credit score for not being on the electoral register (I am) and my longest financial relationship only being a few years (I’ve been with the same bank for over 45 years). Despite providing documented evidence of the above, they refuse to change these inaccuracies. I’ve raised complaints and it makes no difference. They are slow, inept and lazy.
cantaclaro
May 20,2022Transunion offer an unwanted service to my Bank .I did not request from them to assess my credit record,They told me your record is good but regularly coming down , you need to be register at the Electoral Roll to verfy your identity ,as Transunion suggested I sent a letter to my the council of and they reply confirming my status.Transunion ignore the letter an continuing lowering my score…an incmpetent and unreliable service and why in the earth they decide my credit record ? a mediocre and unreliable service…l!!!!
Aloe Vera
May 08,2022my history is excellent on experian but poor on transunion. absolutely rubbish.
Jo Fitzpatrick
May 03,2022If I could score them zero I would. Absolute shambles of a company. I'm 999 on Experian but get just over 300 with them. Incorrect information that just isn't removed when a dispute is raised. They never answer emails or even acknowledge them. I first heard of them when I totally unexpectedly got turned down for credit for the first time in my life. Then I found they provided the report which made me look like a terrible debtor. How are they even allowed to operate in the UK. Surely this isn't right. They destroy your credit score then ignore you. Angry isn't the word!!!
Campbell
Apr 25,2022Awful company. Tried to check my credit score with them, it didn't work, they charged me for it. Then they charged me a monthly fee to be a member, something I had no idea I was signing up to and would never sign up to - who would? Then I cancelled my membership and they said I had 5 days to continue to use their services, so I thought, might as well see if my credit score has improved, it didn't work again! Wow.
Charlotte Fantelli
Apr 18,2022Who's credit report is this anyway!!!? After years of cherishing my credit report with Experian and having a 999 score I was turned down for credit and couldn't understand why. Then I went through and saw it was a score with this GOD AWFUL company. I looked at my report and found so many inaccuracies it was like it was someone else's credit report! Apparently I have no mortgage!? Really I wish!! They were over £100k out on the balances of my accounts. This is absolutely absurd. HOW GOD TELL ME can a company like this literally ruin your chances of moving home and other things you work your life for when the information is totally and utterly WRONG!?
William
Apr 05,2022Raised a dispute a month ago due to incorrect information and have not even had an email to acknowledge it. Awful service!
Ceren Simitcioglu
Mar 11,2022I have been registered for electrol roll. However in my report, transunion shows this as UNREGISTERED. i have raised dispute two times. First time they have replied with a request of proof which I have sent but they never got back to me. Second time, I raised a dispute again and still they havent amended. I think transunion is not aware that they are seriously affecting people's lives. Not just that though, other things are missing or not accurate as well. They cannot be even compared to Experian, which updates their records regularly and almost 100% accurate !! Transunion, if you cannot do this job accurately, please dont do because it is affecting people's life a lot !!
Alan O'Dell
Mar 01,2022I raised a dispute regarding a supplier listed on my credit report who I had not had ANY services or products from. The false listing on my credit report had gone on for 5 years (yes 5 years) and I subsequently received a message from TransUnion that my dispute "has been unsuccessful". So I contacted the company stated as a supplier to me and they apologized that the data was totally incorrect and has removed it. Took 15 minutes to resolve. Hopefully my credit report will be corrected accordingly, not holding my breath though. So much for so called experts.
Customer
Feb 28,2022Transunion certainly deserve their terrible ratings they hold bad information and make no effort to correct it when you raise a dispute, their dispute process is worth nothing companies like this should be shut down.
NeonFox
Jan 28,2022An absolutely hideous and inflexible company - I have raised a dispute 3 times now because they record on my credit report that I'm not registered on my local Electoral Roll. I was registered back in June 2021 and have gone back to my local council and got evidence - a headed, dated and addressed letter confirming that I am "already registered and you don't need to do anything else". Transunion have again rejected my dispute a third time, and told me it needs to have the date I was registered on, because apparently me telling them the exact date back in June is not good enough - I'm a liar and they need that confirmed from the source. Why don't they just look at the Electoral Roll themselves and see that I'm on there - it's an open register - instead of making customers bend over backwards? I've never had to do this for any previous address, or credit agency. I am not going back AGAIN to my local council for more proof, this is a joke. On a side note, I would like to apologise to the guy on the phone that I swore at, that was not cool - but I am incredibly tired of this issue, and found the whole thing to be very unhelpful. We were just going around in circles, him asking for proof, me saying that I've provided it etc. and I reached the end of my tether.
Jane Hiscocks
Jan 26,2022Have e -mailed this company twice in the last week with a query. Not even an acknowledgement never mind a reply. Find it hard to believe that providers can use them for credit scores.Terrible customer service.
Jim Scott
Jan 22,2022One hour and 45 minutes on hold without a response. I hope to never hear Jason Mraz, Jack Johnson or Ben Howard ever again. It's a special kind of torture to hear these three on repeat for this length of time without anyone picking up the phone. I was a little sick in my mouth each time Jason Mraz told me he was going to "nibble my ear". Woeful service from this company.
Samuel Antwi
Dec 24,2021I have started questioning why a company like TransUnion is permitted to operate in the UK. They are useless and don't take any precautions to generate customers' credit files. They have accidentally merged my credit file with someone and this person has defaulted account on his credit file which is affecting my credit rating. I have made several attempts for them to correct this mistake but they keep sending me unsuccessful resolution emails. They are the only Credit reference company in the UK to have made that mistake on my credit file. I have checked with Experian, Equifax, and Crediva. They all got my information right except TransUnion. This company is useless and shouldn't be allowed to operate in the UK.
Mateusz P
Nov 26,2021Well, I would like to know why my TU credit score is considered as very poor, whilst in other CRA is above average? I tried to apply for a financing with Barclays and the only negative factor was TransUnion report. I can’t find any missed payments either credit card utilization is not on high level, this company is a joke!!
Péter Sautek
Nov 24,2021Duplicated accounts fake information provided to lenders i hope they get a rested for it.
Maci Mao
Jul 27,2022The best stupid company