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Washloo - The Smart Toilet Specialists
Reviews 360
PHILIP B
Feb 19,2025It's not the easiest product to review! But I can reassure you that it does everything it says with great efficiency & with warm water & heated seat features what's not to like. Expensive absolutely NOT at almost half the price of my previous Japanese loo this is excellent value. Order to delivery was 2 days. A great family run business. Thank you.
Paul OMalley
Feb 16,2025I was given very good advice and pre planning information when i rang to ask for information. Their telephone and email response was perfect from customer perspective. Both people on seperate occasions answered my questions patiently, to the point.
douglas alexander
Feb 07,2025personal prompt response and assistance
am perth
Jan 31,2025From start to finish great service and advice. Prompt delivery. Really pleased.
Dave Hill
Jan 23,2025My personal experience with Washloo, to be more exact Oliver and his mother, but not forgetting all the others who work there has been nothing but exceptional. How anyone can leave less than a 5 star review is mind boggling, as their product is fabulous. I didn't buy direct, but through a very well known company, which I won't name here, but they do advertise nationwide, (and are endorsed by doctor Hilary Jones!!!) who proved to be just about the worst personal experience I have ever had. From their first botched attempt at fitting the levitate loo, till the present date (when they have sent a fitter that knew what he was doing) has been approx. 6 months, which involved many back and forth e-mails, phone calls and caused me no end of stress and strain, which just after going through TWO heart surgeries (Quadruple by-pass and heart ablation) which put me in hospital for 52 days was not the ideal situation, and when the wrong fitting of the loo resulted in raw sewage contaminating the whole bathroom and kitchen, caused by the wrong parts being used (NOT supplied by Washloo, I hasten to add, they supplied everything required but they were ignored by the fitter), they started to send round random plumbers and cleaners to my bathroom, telling them it was just light dirt. Now, the company I won't name (yet) were in full knowledge that I have Leukaemia, which is non curable, and can be lethal when contact with sewage occours. Anyway, If it hadn't been for Oliver and Co. at Washloo, I don't know where I would have been by now. Thanks to them, my loo is now operating fabulously, (after being fitted correctly as per the instructions), and, for us, they are like knights in shining armour. I really cannot praise them highly enough, When all the problems that still exist with the rest of the bathroom have been addressed, and I have had a few stress free weeks, I will be talking with Oliver, Who also, by the way, phoned me quite a few times during the debacle of the last 6 months, sometimes just to check how I was and I will be forever grateful to him and his company for the unbeleivably brilliant service he gave me. If all companies were run like Washloo, the world would be a hell of a better place. THANK YOU, OLIVER. YOU ARE A STAR.
Robert Lawson
Jan 21,2025We bought the Supreme model. It came as promised, plumber fitted it and it works very well indeed. The wash facility is superb - a full 10 out of 10, the dryer probably a 5. You still need to check with paper that all is indeed dry before leaving. That said, we are very pleased with the purchase. For ladies who like to use a bidet but have no space for one in their bathroom this is a sensible compromise. Washloo are also excellent at responding to customer queries. In short, a very satisfied customer.
customerSheila Turner
Jan 17,2025This is our second Washloo! Second because we moved house and decided to leave it as a fixture.It is not luxury for us as my disabled husband maintains a measure of dignity when bathing. He was aircrew in the RAF and so we look on the Washloo as responsible for the undercarriage and I am the one who showers the fuselage! It’s a necessity for us and serves us very well.We wouldn’t be without it.
Derek Baxter
Jan 16,2025Have had an Ultra DR for 3 years, recently it started to do its own thing and was not responing to the buttons or remote contol. Contacted Washloo customer service and had a prompt response from Karen who suggested it may be an electrical fault and requested we send it to them. Removed the seat and sent it back for repair on the Monday and got it back on Wednesday. Excellent service and cost very reasonable which include DHL next day pick up and return. They couldn't have done it any quicker,now back installed and working.
FP
Jan 15,2025We wanted a Japanese washlet to put into our downstairs toilet but were unsure about buying without seeing. The guys at washloo have been thoroughly helpful from start to finish. We were able to visit and see exactly what we were buying before we ordered and when the plumber came to fit it they were super helpful on the phone.
SIMON OWENS
Jan 13,2025We have now ordered three products from Washloo (over the past six years, since we first encountered bidet toilet seats on a trip to Japan) and we have always been satisfied with the goods and the service offered by the Washloo team
Suzette Woodward
Jan 10,2025We are so happy with our Japanese toilet seat. It fitted perfectly and works really well.
Graham Spencer
Jan 03,2025Great service from start to finish.
D & S RECOVERY
Jan 03,2025The Service I received was fantastic thankyou for all your help
Mark Cheeseman
Jan 01,2025Excellent easy to install, and works brilliantly
MR MICHAEL LEES
Dec 31,2024Fantastic product - does exactly what it says on the box and provides the plus to personal hygiene. Easy to install, easy to use with great service and prompt delivery from Washloo.
Will
Dec 30,2024Fast delivery, well packaged, smart toilet seat 'Classic' works as expected and instruction manual was accurate to allow pre-checks on toilet before purchase. Only issue I had personally, was my hose attachment to the T-piece needed a few wraps of PTFE to stop weeping/drip.
Lionel Homburg
Dec 26,2024I .My husband has PD & I have arthritis. Our washloo is not just a luxury toilet. It’s to us an essential . They are very easy to use and the staff in washloo are incredible Their aftercare is amazing. I would highly recommend this product.
Patricia
Dec 23,2024Good customer service. Staff helpful and know their stuff, well done for proper staff training, it makes a huge difference.
David
Dec 16,2024It was easier to get the seat delivered abs fit ourselves rather than disconnect water and electric. Easy to follow instructikns were supplied.
Helena
Feb 21,2025I have had a shoulder replacement and the other shoulder doesn’t work well! I also have rheumatoid arthritis. The Finesse Comfort is so efficient. Having facilities to wash and dry and a warm seat is great! The higher seat makes it easier to get off. I got great advice from Karen and Alex at Washloo. It is so good to talk to real people who understand the product they are selling.