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Reviews 436
Belinda Bradley
Jan 11,2025I changed my mind. Wayfair used to be my Go To for fast and affordable quality furniture. But after waiting for 10 days for a desk that should have arrived to me in 4, and seeing that they didn’t ship it out until the date of the second delivery has me irritated.
G Chambers
Jan 10,2025I placed two orders. One for one item the other for two items. When I received shipping notification for one of the three items, I noticed that all three items were being sent to the wrong address. Called customer service and was told that the deliveries would be redirected. One of the items was shipped three days after my conversation with customer service and was sent to the wrong address. Called customer service and was told that they had notes regarding my prior phone call, but no changes had been made. I was told that I would have to make arrangements with who received the items to have them sent to me. Wayfair could stand to learn from Amazon or Costco when it comes to customer service. Wayfair's reply of this review on 1/11/25 was to update my information, so this doesn't happen again. I had updated my information before making the first call to customer service. It's obvious that Wayfair could care less about customers, and they deserve all the negative reviews. I will not worry about this ever happening again because I will never purchase anything from Wayfair again.
Lainie Saurbeck
Jan 10,2025Order this item for my granddaughter for Christmas. The gift was given to them and it was just a heavy slap of wood not a dresser at all. Customer service would not help because it’s been more than 30 days by the time they got the gift and opened it, Company is a scam !!!! No stars
Sarah B
Jan 10,2025I ordered six new dining chairs two weeks before Thanksgiving. Two arrived quickly, the other four said they would still arrive in time. Then it suddenly switched to March of 2025! Today, it was canceled since the product is discontinued. Two dining chairs are useless! Wayfair expects me to go get a box and pay the postage if I want a refund for the two chairs I’m literally stuck with. Customer service is a complete joke. After several previous purchases, never again!!
Amy
Jan 09,2025* *update** Wayfair managers have agreed the website did not make clear that this was a non refundable item. Thank you Theresa and Casey! Problem solved! Ordered 2 dining chairs on Saturday. Realized they wouldn’t work and attempted to cancel the order at 5:30pm tgst same day. Was told I couldn’t. It was so near the time I had ordered that it hadn’t even populated in my account. Talked to rep via text- only option would be to return at my own expense. Chairs arrived yesterday( Tuesday) Tried to initiate a return and was told the item I ordered was not returnable. What? I asked for the language in the listing to notify a consumer it was a final sale- nothing. Then another rep said bc it was a custom order, it was non refundable. These were 2 slip covered chairs for $900. Absolutely nothing custom to see here. Dishonesty will catch up either way them. For now, I have text threads that have been shared with my credit card company and am waiting for Wayfair to do the right thing. Be very careful.
Barbara Reardon
Jan 08,2025I ordered the wrong color chairs. I called customer services less than 24 hrs later and they said I couldn’t cancel the order. It will cost me 84$ to return them! I called customer services and asked them to help defray that cost, like other companies do-especially if you have ordered replacement chairs. They would not, and offered me a 10%coupon to use on one single item in the future. You have 30 minutes to change your mind and cancel an order with Wayfair. And you will live with your mistakes! Buyer beware!
Santuana Rice
Jan 08,2025Do not buy ANYTHING from wayfair!! I purchased a recliner (order # 3818113709) on Christmas Eve. I received a tracking # from the automated chat system yesterday per tracking the label was created on Christmas Day at 3am with no movement since. I reached out and talked to multiple reps one rep purposely disconnected the call one rep told me they “can see” that FedEx picked up the recliner another rep told me they would have to do a 10 day investigation to see where the recliner is. Now that a supervisor is involved she’s stating they gotta reach out to the warehouse to make sure they not shipping the recliner. If there hasn’t been any movement in 2 weeks why do she think the recliner is going to all of a sudden leave the warehouse!!!!! Then I told the supervisor I’m going to dispute the charge with my bank at this point I want a refund this lady had the nerves to say they will place a hold on my wayfair account if I decide to LADY I DONT CARE IM NOT ORDERING NOTHING ELSE FROM THIS HORRIBLE SITE!!!
Cheryl Ferrara
Jan 08,2025WayFairs customer service is wonderful. We recieved a damaged desk, and Wayfair replaced it in less than a week. They did not require the return of the damaged desk .It is a well made product and was not overly difficult to assemble. We also purchased a decorative corner shelf unit, that is also well made and easy to assemble.
Lucky Cloud
Jan 07,2025I ordered a sofa (Order #4291625234) with delivery estimated 2 days later, but every day, I check my account expecting delivery on that day only to see delivery delayed to the next day. While I can understand delays of a day or two, I don’t appreciate being strung along each day without a reliable ETA. I contacted customer service twice, hoping to cancel this order because the sofa was time-sensitive. Both times, I was met with agents who could do nothing but repeat the incorrect delivery date like a broken record. Their excuse? The item has “already been dispatched.” If that’s true, why is the tracking data completely stagnant, showing zero updates or movement? Wayfair can neither deliver my order within a reasonable timeframe nor let me cancel it. To add insult to injury, there’s a discrepancy between the product I ordered (a 3-seater sofa) and the product listed on my orders page (a 4-seater). If the wrong item arrives, I’m terrified I’ll be forced to pay return shipping for Wayfair’s mistake! What makes this worse is that I’ve discovered countless customers with similar horror stories—some waiting over a month for deliveries while Wayfair dodges accountability. This seems less like an isolated issue and more like a systematic failure in operations and customer service. At this point, I don’t even want the sofa. This has been a complete nightmare. Wayfair has wasted my time, left me without the product I needed, and shown zero care for its customers. Avoid this company unless you’re ready for endless delays, unhelpful support, and a massive headache.
Alli stufflestreet
Jan 07,2025Had an item that kept saying out for delivery but wasn’t delivered and Wayfair said they couldn’t do anything about it since item was still being scanned. So I guess my item will be out for delivery forever. I’m done with Wayfair I’ll stick with Amazon never had issues with them like I have with Wayfair. Ridiculous
Mike
Jan 07,2025Just had first dealings with Wayfair ... which included 2 day free shipping. Just learned that the the items will arrive in 12 days from date of order. I guess the first 2 are free. Technically, the additional 10 days costs us loss use of the product. Will avoid Wayfair in the future. ******************* Just saw Wayfair's response: they are blaming it on FedEx. But even FedEx, & with various weather disruptions in various states, it is unlikely FedEx has a 10-day delay. Pity we will not use Wayfair again, because they certainly have good imagination to counter their lies, re 2-day delivery.
Jenny Edds
Jan 06,2025I made a purchase....my first purchase ever. Then it was canceled due to supply. But there is supply and they raised the price over $100. The customer service said sorry nothing the can do and I could make the purchase at the new price. Umm... seriously I alrordered they got the money from my c.c then they canceled and tell me to pay $100 more. This is not good.
Joyce Wales
Jan 05,2025I was charged a thousand dollars got a decline error. Checked my bank account as I knew the funds were available. Have a hold on my account but no one at wayfair could find my order. Still out the grand and told to dispute it with my bank
Customer
Jan 04,2025Why is Wayfair still selling a product that's been recalled? The Caribou Murphy bed is being sold under a different label / company name (Bivens Rolling Cabinet Bed). This bed is unsafe due to it's construction and weight. The frame is quite heavy, yet it's on wheels and when unfolding it tips. It folds in half from the middle up. The mattress sold with it when I purchased it has a crease down the center making it very uncomfortable to sleep on which is the least of it's issues, but makes it a miserable bed option . Parts and pieces have broken on the bed and one of the legs has bent with minimal use. Prior to the leg bending, the bed wobbles as the design of the legs is not ideal. The best use of this bed is as an ornamental piece of furniture as it's looks nice when it's put up, but it's not functional. The ratings are high as this looks like a beautiful piece of furniture initially until one goes to use it as a bed. The manufacturer promised to provide a refund for the bed, but over a year later decided they would instead have it 'repaired'. They took over two years to make this change and reversal. This was a waste of $1600.00 and I'm hoping this serves as a warning to anyone considering this product primarily to avoid a safety hazard and secondly to save anyone else from wasting their money. Wayfair washed their hands of the safety and quality issues and will not assist. As they're still selling this product under another name, I'll discontinue doing business with Wayfair as they are fully aware of the issues with this product. Caveat emptor!! This is a copy of the letter received: We are contacting you to give you an update on a new Revision to the CPSC Recall Release (please see Updated CPSC Release attached). The CPSC has analyzed our current slow financial performance of the Recall and has made a change to the scope of the remedies available. The “Return for Refund” option is now no longer available, and the “Repair” remedy is now the only option. Therefore, all customers who have previously requested a refund, regardless of when the request was made, are now only eligible for the repair remedy. Disposing of the bed for a refund is no longer an option. If you choose to dispose of the bed, we are not able to issue a refund. We will be sending out 3 waves of repair remedy safety devices in November, December, and January, based on the date of contact. We will be shipping your kit to the address on file. Once your kit has shipped, we will send you an email with the tracking information. No matter where you sit on the list, you’ll receive the repair remedy kit via USPS within the next 90 days. Once you receive the safety device(s), you will have the choice of: For fastest service, you can arrange your own local Handyman/Technician to install your safety chain device(s), and present the bill to us for reimbursement, which we will reimburse to you within 45 days of receipt. Or; You can wait for us to get your technician scheduled. We are handling Technician scheduling in the order of customer contact, and, depending on where you fall on the list, we could have a technician to you as early as December, and possibly as late as June or July of next year. Once again, we apologize for the great inconvenience this has caused you. Thank you for your patience and best Holiday wishes to you and your family. Sincerely, The RoomAndLoft Service Team RoomAndLoft phone: 800.392.0090
DANA ECKHOUT
Jan 04,2025I ordered two pictures from Wayfair. Both were returned on December 10, 2024, with the request to credit my original form of payment. I received an immediate refund on December 10th for one of the pictures and as of today, January 3, 2025, nothing on the other. I called three separate times inquiring about my refund and got the same answer every time. “It’s being processed and you’ll receive an email update and your refund within 3-5 business days.” I called today, January 3rd, and was told a store credit was issued instead of my refund. The representative, Ashley” started out nice but was rushed and in a hurry to get me off the phone. She insisted I received an email on December 31st telling me about the store credit. When I told her I never received the email, she said “you need to be more alert and aware in checking your email.” Totally rude and condescending. I don’t ever want to shop there again and now have to pursue fighting the store credit. Horrible customer service. Do yourself a favor and don’t shop there. I’ll stick to Amazon from now on.
Kristen
Jan 03,2025I ordered a couch in September. I received an email on 10/3/24, 10/30/24 and 11/28/24 saying there was a “delay” and an apology and option to cancel the order. It is now 1/3/25 and the website NOW says there is a “back order”. My estimated delivery date has been pushed multiple times and it is now 1/25 -1/28 AND THEY WON’T CANCEL AND REFUND MY PURCHASE?!? Apparently it is too far along in the process haha are you kidding me?! I have the option to return it once it arrives which will probably be another 4 months from now. This is an ABSOLUTE JOKE. I honestly can’t believe they are allowed to operate like this?
Dana Kline
Jan 03,2025I purchased a patio set from Wayfair on Nov 29th, 2024. I received a conformation email on Nov 30th, 2024 with an expected delivery date between Dec 7th, 2024- Dec 10th, 2024. After not receiving my purchase I went onto the app to see what where my patio set was. I reached out to Wayfair via their virtual assistant, they informed me that the item was placed on hold and they would be be contacting purchasing to get the hold released (which they didn’t do) and i should hear back within a few days, they did however manage to processed my payment and took my money on Dec 10th, 2024. I have still yet to receive the item that I purchased. I called back a few days later and asked to speak with a supervisor they connected me to Evelyn who informed me that the virtual assistant didn’t send a request to release the hold on my patio set. She assured me she would send the request and contact me to keep me updated. Evelyn also informed me that it could take 96 hours to get a response. I waited, receiving generic emails and one phone call claiming that she is handling the situation. I continued to wait through the holidays and still nothing (while leaving voicemails and emails to Evelyn. My item is still on hold and it is now Jan 2, 2025. I spoke with another supervisor today (Tim or Tom i believe) he informed me that Wayfair has purposely put my item on hold claiming that it was priced wrong during the black Friday sale, unfortunately no one can even tell me what the price was suppose to be for that sale. The supervisor today informed me that Wayfair DOES NOT HAVE TO HONNOR my purchase and the can leave my purchase and money on hold indefinitely unless I cancel my item and pay an extremely large amount for the same patio set or get another set (which would cost a significant amount more money for the quaintly that I paid for). He offer an alleged one time exception and give me a measly 30% off that would would be an extra $600+ on top of the money I was already charged for my patio set (every supervisor I have spoke with has been trying to get me to cancel my item so they don’t have to fill my order, So clearly this is not an exception and its safe to say this probably happens a lot ). Nobody will help me get my patio set and all supervisor and managers seem to not be able to provide any information as to what the sale price was suppose to be. I am now in a terrible situation. I have been charged and they will not send me what I paid for. I need this set for my business. I have purchased a few things from Wayfair in the past and have been disappointed by everything except 1 item. I decided to give them one more shot because the reviews were good and I thought I was shopping at a reputable company. Clearly I was very wrong. Now I have missed out on the black Friday sale and its going to cost me and my company much more money then I intended on spending. This is the worst experience I have ever had. NEVER buy anything from this company take your money and go for somewhere that will actually give you what you paid for.
Alissa Blate
Jan 02,2025Never had a bad experience with Wayfair until recently. Returned two tablecloths from separate orders and Wayfair wanted to charge me $44 for each return via FedEx - the tablecloths needed to be in different boxes even though they were being returned to the same location so that would have cost me $88 in return shipping charges! I asked to send the packages myself and used UPS who charged a total of $55. I’ll use Amazon’s for smaller purchases in the future. Be aware of return shipping costs before making purchases!!!! Wayfair should publish these costs on their site next to the item! Update: I have reached out to Wayfair on numerous occasions both by phone and email and have received several emails in response to my issue. The response from Wayfair is always the same including to this review.
Mary
Jan 01,2025We have ordered many times from Wayfair but this last experience was ridiculous! We ordered a TV stand including installation. The poor guy ended up coming out three times only to discover that parts were missing at each stage of putting it together. The third time we are still missing parts and Wayfair is abandoning us because it has “taken too long “. No refund, and still have to pay for the installation. Terrible customer service experience.
m.b. clyde
Jan 12,2025DO NOT ORDER FROM WAYFAIR. THEY WILL SCAM YOU AND RUIN YOUR STUFF.