Needed some biking shoes to ride with my platform pedals. Sizing chart was spot on. Shoes feel and fit great!!
Great and fast service.
Service is great but I'm not buying clothes from the website any more. The huge swing in sizes even from the same producer really requires a close look from Western Bikeworks. I'm tired of paying to return items
Easy transaction. Smooth as silk. With an even easier return option - which I didn’t require on this order.
I have been buying bike parts from Western Bikes works for years. They have great deals and a sizable selection. Before I make on online purchase I always check there before pulling the trigger. Shipping is lightening quick and customer service when needed is very responsive and helpful. They also have a great rewards program, which is actually fair and amounts to real saving with out have ing to spend outrageous amounts of money. I always look at my Western Bike Works emails. If you ride a lot, you need stuff and western Bike Works has what you need at great prices.
Customer service was excellent in following up with me on an issue in applying my reward points to a recent purchase. Brad left me a voicemail with the details and I followed up with a phone call to ensure that the correct amount was charged to my credit card. It was great to get this level of personal service. With other companies, this type of issue can take weeks to resolve. With Western Bike Works it was just a couple of days. I do like WBW's VIP points program and their cycling products inventory. I recommend them often to my cycling friends.
Best shop to deal with. Great pricing and service second to none.
Products on my porch next day! Packaged up so nothing gets damaged & everything I ordered! Now That's service.
I loved the quality but received duplicate of a pair of gloves. Could have been my mistake
As always orders are processed and arrive quicly.
AS always, a pleasure to do business with Western Bikeworks
Website was easy to use and place my order. Order arrived in timely manner and was happy with new set pf Continental Grand Prix 4-Season tires.
I've used this vendor for my cycling supplies for years and love them (I really like the warehouse sale as well, if it ever happens again!). The warehouse is only about 15 minutes away from my house so I can pick things up there and avoid all shipping costs. Great quality and every time I go into pick up an order there is usually something in the brick and mortar area (shoes, parts, clothing etc.) deeply discounted that I can't resist.
Responsive staff, fast delivery, good products, good prices and loyalty rewards.
Westernbikeworks.com comes through again - I purchased a new bike, and needed some additional components / accessories. I was able to order the pedals I wanted, and get them delivered prior to picking up the bike (the bike shop did not have the desired color available). And I didn't even need to pay for expedited shipping. The shop was able to install them at pickup, so I was able to walk out with the bike ready to go.
Goood service
I made a sizing mistake on an order for tires. I noticed it right away and emailed the sales department. They responded immediately and amended the order. Western Bike works had the lowest price and the tires arrived at my Canadian address surprising quickly.
Always reliable and fast shipping options!
Good customer service!
Eric Powers
Feb 24,2022Website easy to navigate, fast shipping, pleasant to deal with. I feel like I'm dealing with my FRIENDS.