White Horse Energy
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Reviews 863
Tracey Barber
Jan 12,2025The order was delivered on time and efficiently unfortunately the wood pellets were extra hard but still ok
Jane Roberts
Jan 12,2025Just what we wanted proper dried wood fantastic ,and service was top notch!
Kelsie Evans
Jan 12,2025I placed my first order with White Horse Energy for some wooden pellets as delivery from my usual supplier is inconsistent and wouldn't arrive before I ran out of pellets. I paid extra for delivery to receive my order on Friday but it never arrived! Looking at the tracking information, it seems like it never even left the depot. I received a call just after 4pm to say that it wouldn't be delivered, but they could deliver it on Saturday between 9-12. I told them that was fine, but I had now run out of pellets completely so had no heating for my 2 children over the weekend and need pellets ASAP. Unfortunately, they still never arrived! I've now been left with no pellets, no heating and no idea if/when they will actually be delivered! I was hoping to use White Horse Energy more often in the future as their delivery options seemed a lot better than my other supplier, but I guess not.
Patricia Reynolds
Jan 10,2025Swift delivery between xmas & New Year ,A1 service.
Sandra Baker
Jan 10,2025Pellets we're dark brown .take a long time to swell.and quite a few split bags about 7.pallet was broken so man had job getting it off lorry
BRENDA ROBINSON
Jan 10,2025Delivered on time kept me updated and delivered with care. Customer service is great.
Angus
Jan 10,2025Delivered on time and pallet positioned where requested.
Owen O'carroll
Jan 10,2025This was the message from Whitehorse below. Since then an email from "Arnu" has concluded the brush-off. Result, beawre of cancelling, they will email on an address that for me went straight to spam, and then charge for refunding. Good business practice obviously. Sort of puzzled why such an early twentieth century buisness protocol prevails? Anyway the message "It is never our intention to overlook our customers' concerns, and I deeply regret that your cancellation request was not addressed promptly. I understand that receiving the order after attempting to cancel it has caused additional frustration. To resolve this issue, I would like to assist you immediately. Your satisfaction is our priority, and I am committed to resolving this for you as quickly as possible. I will be in touch with you as soon as possible. Karen - Customer Service Manager"
Nick Frazer
Jan 09,2025Would be 5 stars as product is good quality however when put on pallets which have nails we always lose a couple of bags of product out of 65 and 3-4 ripped. This time there was no wrapping on the top which meant water entered ripped bags and caused wood pellets to swell and ruin.
Robert
Jan 09,2025Good quality ash logs at a reasonable price
Kamila Fraczek
Jan 09,2025Great service and product.
Lynne Harding
Jan 09,2025White Horse Energy is a professional company to deal with. It has an efficient ordering service and communication is excellent. We choose ecoblaze briquettes as they come boxed so no plastic. They are perfect for our wood burner.
KIM BOOTY
Jan 09,2025Great service have been using white horse for years only issue is the delivery drivers now new contract is in place we have had damage to our verges and front driveway last delivery contractors were much better this however doesnt deter from the excellent product and service but needs feeding back .
Paula Metters
Jan 09,2025Delivery came on day requested and I was informed of expected delivery time backed up with a phone call from the driver, whom was amazingly helpful and pleasant. The wood was of a high standard and a good burn. Always have a good service from this company and service from their delivery carrier.
fiona Dodd
Jan 08,2025we had several bags delivered that were split I have emailed the company and have been waiting for a reply since before Christmas
Lian Le Roux
Jan 08,2025Great website. Easy to follow and smooth shopping experience. Delivery was perfect and delivery service EXTREMELY helpful when delivering a full crate of wood.
Dan
Jan 07,2025Easy to purchase through the website and great delivery service by the agent Great pricing Thank you
Chris
Jan 07,2025Easy to order and delivery was prompt. Only downside is the pallet truck used to get the pallet off the delivery lorry is not suitable for a full pallet and we had to unload some of the bags so the pallet truck could manage the load.
Alan Hughes
Jan 07,2025Previous deliveries have been good. However the new delivery partner they use for wood pellets in our area is very poor. I tried to let White Horse Energy Customer Service Manager know about this but they defended this poor service and did not wish to take on board my feedback about what had happened. Instead they tried to tell me that my property was not suitable for the delivery lorries bringing a tonne of pallets! We never have a problem with much bigger deliveries and lorries. Suggest they start trusting the customer and not Goggle Maps!
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, GB
http://www.whitehorseenergy.co.uk
Sarah McDonnell
Jan 13,2025Great service