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Reviews 863
Adam Oellermann
Jan 21,2025Delivery slot was booked for Monday 6 January. Delivery was a no-show - at no time was I advised that the delivery was not going to happen. Spoke to White Horse customer services, who apologised and advised that I would be contacted to rearrange delivery. Instead, the delivery turned up unannounced on my doorstep, and I had to close up at work and rush home to accept it. ~15 of the bags were split, many of them on the interior of the pallet load - so apparently shipped in poor condition, not damaged in transit. I contacted customer services again: no explanation for this, no offer to investigate what happened, no attempt to put it right. I can accept that mistakes happen - but when you make a mistake, own it and fix it. When you make two mistakes in a row, you need to work hard to make it up. When you make this many mistakes, and do nothing to rectify them - you should consider whether you really have the capacity to offer the service you claim to offer.
Edwin John Frechewell-Ramsden
Jan 20,2025Order taken and date set for delivery. Delivery failed due to snow but new safe date set and met without any problem. Order completed fully.
Karen
Jan 20,2025Straighforward transaction, competitively priced and always delivered on time!
Mrs S Oxley
Jan 20,2025Consistent service
Taner Goksoylar
Jan 20,2025Purchased 50 x 15kg bags of pellet burner at a great price, website was easy to use, and clear concise information. The delivery arrived on time and communication from beginning to end was perfect, even the delivery driver was superb. Definitely be using them again and have no qualms recommending them to others, great product, great price and great service.
ian arthur
Jan 20,2025Arrived on time and as described
Liz Macleod
Jan 20,2025The pallet too weak for weight of load , fell apart. Driver had to improvise , & it took him longer to unload. Having said that I find the product really good
customer
Jan 19,2025This company is always my first choice. Great delivery times ordered on a Thursday delivered on the next Monday, wood burns well we always use oak.
Bill arnold
Jan 19,2025Helpful driver, dropper exactly where I wanted him to.
Chris E
Jan 19,2025Well apparently this company doesn’t exist anymore according to their sales team due to a buyout deal. That would explain a jump of £100 on the aspen briquettes in less than 8 months. Then refused to refund credit in cash forcing me to take another product over double the price that was of no better quality, in fact most were broken. Enjoy the few quid you fleeced from me as you’ve now lost thousands from the years to come and my recommendations previously I gave out. Very short sited business attitude.
Linda
Jan 19,2025Unfortunately your delivery driver Was very unhelpful. Dumping the pallet in the road . Wouldn’t move his lorry to outside the barn which was on the same road. We had to move the whole pallet by hand in the dark on a road . Not the service I would have expected
rosalind lingwood
Jan 19,2025The delivery driver was super careful and helpful.the experience was fast and painless .
Caroline Bowles
Jan 19,2025Great to be able to book a day & date for delivery. Communication on day of delivery was really good and kept us fully informed. Would definitely order again.
Peter Eaton
Jan 18,2025Quick order over the phone and payment and fast delivery- on time too
Keith Goy
Jan 18,2025Excellent quality kiln dried ash delivered quickly and problem free. Used to be free delivery but now charging
Mr Robin Hall
Jan 18,2025Arrived undamaged uffloaded and put Into store.
Andrew Burtenshaw
Jan 18,2025Great service and delivery will definitely use again
Gary Burgess
Jan 18,2025Good price, delivery made early. New packaging makes life much easier
Geoffrey Padwicke
Jan 18,2025My order took over a week to arrive which has never happened before. Had to telephone twice to find out what the delay was and got the impression that if I hadn't phoned a second time after a week had passed I would still be waiting with an empty log shed. Hasn't put me off ordering from you but not happy on this occasion.
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, GB
http://www.whitehorseenergy.co.uk
lisa jordan
Jan 21,2025Good quick service and wood is great