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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
Christine Redshaw
Nov 24,2023I had an issue with my delivery.I contacted Whittards and Sophia was so helpful. She sorted out my issue, she was very understanding, kept me well informed what was happening. Thank you Sophia.
Se Kirk
Nov 23,2023Excellent customer service from Olivia. I needed to return an item and they were so fast to answer and immediately offered to replace it. Couldn’t be happier with the products and service so far.
Annie
Nov 22,2023My return package did not leave the order information, Sophie helped me solve the problem. Sophie responded to my message in time and immediately arranged a refund. I am extremely pleased with the prompt response. Many thanks.
Colin
Nov 22,2023When my parcel arrived, one of the items was broken. I quickly got in touch with Customer services and Olivia very quickly and helpfully resolved the matter without any fuss. I ma very grateful that it was so easy! CB
Yuchen Lee
Nov 22,2023Sophia.rollinson solved my issue after understanding my situation. It's professional and very helpful.
Imre Mihalik
Nov 22,2023Sophia provided great assistance when handling my customer service enquiry :)
Philip Terry
Nov 21,2023Had an issue with collection from store in required 3 days. Contacted Whittards regarding the issue. a quick reply from OLIVIA sorted the issue store holding the collection till i get there. Brilliant service. Thank You again Olivia
Helen
Nov 21,2023My parcel was returned to Whittard with the reason given as I have moved? I haven't moved and I had asked the carrier to deliver it to a local garage that they deliver to anyway. So it was an absolute lie. Sophia at Whittard was very efficient and has arranged for it to be delivered by DPD by 5 pm tomorrow. Fingers crossed it will arrive.
Mrs S Roberts
Nov 21,2023One of the products arrived damaged. Sophie replied to my e mail promptly and immediately arranged a replacement which arrived a day later. I am extremely pleased with the prompt response. Many thanks.
Jacqueline Gittens
Nov 08,2023Any Whittard product I have bought has always lived up to the high expectations of the person I have bought them for. This review is about their customer service. Yodel badly let me down on delivering my annual Whittard order. I diverted a parcel to a neighbour's address. (directly next door to the original delivery address) The neighbour is a relative of mine as is the original recipient. Yodel confirmed this change of address instruction and I duly received an email from Yodel confirming the parcel had been delivered. Except that it had not. There was no photograph on the original delivery link, but I contacted chat, within half an hour of the 'delivered' email. They sent me a picture of somebody's feet but no parcel, presumably the 'proof' of delivery. I advised that both addresses were family and they then advised that the driver had gone to the original address, where the parcel was refused and that confirmation of delivery was made in 'error'. They advised me that the driver had been given 'feedback' and that I should now contact the sender to resolve the issue. I asked why delivery could not be attempted again as promised by the Yodel website with the driver actually following instructions and doing their job properly, but apparently, this is not possible, even if, and here I quote the chat person, Vishnu Singh 'Trust me, it would make me the happiest person in the world if I could do that'. So, not only will the person the birthday gift was for, not get their gift on their birthday, but I now have to negotiate with the company I ordered from to get a refund. Useless. By way of contrast. Jack at Whittard Customer Service responded to my email within minutes, having dealt with my problem with Yodel. I wish I could post the screenshot of his email esp where he says, 'I have raised this with Yodel so they hopefully can re-attempt delivery tomorrow. I'm unsure why they needed us to confirm this, but I have also reaffirmed that delivery should go to your preferred neighbour as is stated on the delivery requests. ' Well Done, Whittard!
Will
Nov 03,2023Great customer service, nice packaging for delivery.
clive bourne
Nov 03,2023My delivery was late, I spoke with Monica who was extremely helpful and professional. In fact a joy to deal with Monica came back with the information within the time expectations 😀
TT
Nov 03,2023They have many branches in London, Covent Garden being one of my favourites. Whittard is a good example of you get what you pay for. The prices are high but the quality justifies.
Consumer
Oct 25,2023Excellent customer service from Sophie when sorting out the non-delivery of my recent order and arranging a replacement order for me.
Susan Armatage
Oct 16,2023Had a delivery issue, they quickly and efficiently sorted it out for me. Monica had the correct level of empathy and experience to sort it. Will certainly use them again
Joseph Bulko
Oct 14,2023Hi there, I just want to start off by saying I have always absolutely loved the Whittard brand, and I've been a loyal customer for many a long time, using your coffees, teas and hot chocolates for about 7 years. I recently placed an order for 4 hot chocolate boxes which was delivered by Yodel. Unfortunately, they didn't follow instructions to leave it in a safe place correctly and they left the box in view, which then led to it getting stolen. I spoke to neighbours who said that they haven't received or seen anything. I've never had a parcel go missing I was devastated after I realised what happened, so I called your customer service. Monica was really helpful and compassionate and she's resolved this for me. I did say to her that I've been really looking forward to finally stocking back up on the hot chocolate and I'm glad that I've still got that to look forward to now! Please let her know I said thank you! Edit 23/10/23: Really pleased with my hot chocolate 😊
customer
Oct 10,2023My order was incomplete as I was only sent three items instead of the five I had ordered. No explanation was given for this. When I contacted Whittard I received a very half-hearted apology. I was asked to send photographs of what I received (I'm not sure how this proved what was missing). I received the missing items within a few days, but there was no further apology, and certainly nothing offered as a recognition of the inconvenience this caused me. I frankly felt that Whittard didn't really care.
Plant
Oct 08,2023I bought a coffee in a Whittard shop Manchester during promotion as 15% off of all coffee. However, I was charged normal price. I asked for that to a customer service. But they've never responded. Customer service is awful.
Simon Burrows
Oct 06,2023I recently visited Tate St Ives and had a wonderful cup of tea in their cafe, the tea came to the table in a very nice glass cafetière but was obvious made for tea and not coffee. I said to myself “now that’s what I’ve been looking for” you see I like real tea that once hit by boiling water responds by unraveling the true leaf. It is a joy to watch the magic of tea slowly flavouring the water and slightly dancing and teasing before taste. When I returned home I searched for the glass tea cafetière and Whittard came up in the search results. “That’s it, I thought.” Today I received my new glass tea cafetière as well as a new coffee cafetière and some coffee. The doorbell rang and I said hello mate. I was very sorry because my parcel was delivered by a very nice lady. I apologised for calling her mate, she smiled. It wasn’t one of those battered cardboard boxes weighed down with labels and tape, it was a crisp pristine box with the label positioned very carefully in the top right hand corner and no tape. The very nice lady handed me the package and I carried it over to the kitchen table, mmm how to open, I turned it over two or three times and thought, it would be a shame to rip it. Maybe there is a tab or some sort of secret opening. Ah, found it. One of those rip zip openings, I paused. Now most of the time these damn things get half way across and then tear off and just don’t complete the operation, this usually is so damn annoying and usually leads to a thought of “why design something that doesn’t work?” I pulled on the damn thing and. “Oh YES”, I almost felt like Sally sitting at the cafe table talking to Billy Crystal. All the way, it went all the way. No stopping, just pure ripping pleasure. So I opened the lid and peered inside, oh, a little envelope, nice, branding, nice. Oh, everything recyclable, nice. I continued to enjoy opening every box and removed the paper fillings. So really this is to say thank you, thank you for taking the time and effort to care about that moment of opening something new. I really enjoyed and appreciated the care and attention devoted to the moment the customer (me) received something from Whittard. Because of this you now have a new long term customer. Also, the products, so far (yet to be used) on inspection look very good quality. I look forward to ordering my tea and coffee from you and continue with a long and satisfying relationship.
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Margaret Elkin
Nov 24,2023Very impressed on the speed with which Olivia got back to me after my order confirmation disappeared from my inbox.