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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
Holly Smith
Jul 13,2023Monica Harding was superb and quick in helping me with all my questions and escalating where they were unable to. Thanks so much for your help, Monica!
Peter Whelan
Jul 13,2023The customer service is excellent. it took less than 24 hours for "Sophie" in the customer care team to respond to my e mail advising a faulty item and a replacement was issued immediately.
Ca Wong
Jul 12,2023Thanks Sophie for her prompt reply and her help in my case. Very impressive. :)
Claire
Jul 12,2023Very grateful to Sarann who resolved my very minor issue swiftly (didn’t get my free gift with my purchase). Very helpful and professional and I can expect my free gift tomorrow - all good!
John Smith
Jul 11,2023Sarann is very kind to help.
Diane Fitzpatrick
Jul 08,2023Had occasion to complain about the quality of a mug recently received from Whittards, a gift for my husband. Initial immediate response from Sarann offering me a choice of suitable resolutions. Requested a replacement and within 24 hours the problem was solved. Absolutely fantastic service from Sarann and Whittards, many thanks
Charlotte Smith
Jul 05,2023Great Customer Service! I have been a long time customer of Whittard's and recently placed an order which didn't arrive. However, after contacting customer services through the online form submission, Sarann got back to me super quickly and sorted my issue out in a matter of moments. My order then arrived the next day thanks to Sarann's brilliant help!
Jennifer
Jun 29,2023Order delivered to wrong address by yodel, Grant at customer services quickly sorted another delivery for me
Mrs Goldie
Jun 24,2023Yodel let us down!! Another order was sent out to us using DPD instead, and it was delivered very quickly. Thank you for your prompt help.
BECK
Jun 19,2023Contacted customer service via email regarding a product and had a lovely lady called Sophie respond. She resolved the issue right away and was very friendly. All round brilliant service, one happy customer
Anon
Jun 19,2023I received an excellent customer service from the online associate Sophie. She called the store to check the status of my order and offered me straight a solution to my problem. I highly reccommend the online chat assistance for order or other enquiries.
Clarkson
Jun 15,2023Had to do the normally dreaded contact to a company when my product arrived smashed (I know this wasn’t their fault but the couriers) not expecting much as I know how this usually goes. I was blown away by the kindness and speedy response by the assistant Sophie. She made me feel nothing was too big of a problem and she resolved my problem with ease an politeness. Well done Whittard you’ve gained a forever customer
Sarah
Jun 15,2023Great products but let down by the delivery of a certain courier company. However, I emailed Whittards late evening and had a reply in just over 12 hours. Polite, understanding and sympathetic, excellent customer service that made shopping online with this company better.
Anthony
Jun 15,2023WOW! what can I say, Fantastic customer service. I placed an order which arrived damaged (these things happen) I spoke to a chap called Grant and he dealt with my situation very well. He sent a replacement which arrived next day and let me keep some of the items that were still okay to use, I am honestly made up by his service, we also had a good laugh on the phone which I like, I'm fed up of talking to Robots but talking to Grant was a breath of fresh air. Don't let this man go
Jenna
Jun 14,2023Whittard is my favorite tea, and I get it shipped regularly to NYC. When I mis-judged the size of a tea caddy that I added to my regular order, the amazing Sophie was both responsive and kind in her resolution of my mis-order. I am grateful for the quick solve, and feel even more loyal to your delicious brews now! Thank you Sophie!
Fred
Jun 14,2023Excellent selections of teas. Whatever you are looking for: fine aged oolong, matcha, darjeeling. I was particularly impressed with their selection of vintaged pu-erh tea. Prices are a little high, but it you like tea and are in London this place is certainly worth a visit
Lang Shen
Jun 12,2023I would like to express my sincere gratitude to the expert Monica Harding for her exceptional assistance. I encountered a delivery problem with my recent order, and Monica kindly and efficiently helped me in resolving the issue. Thank you so much Monica, I really appreciate that!
Lynda
Jun 08,2023I had a delivery today unfortunately it was damaged. I contacted whittards and it was dealt with really quickly and replacement of damaged goods were arranged. Great work by Sophie the customer service advisor.
Rupert
Jun 08,2023Our order from Whittard was delivered by the carrier to the wrong address and all attempts to get through to the carrier that afternoon to find out where our delivery had been left got us nowhere. However, then phoning Whittard got us straight through to someone able to take immediate action and enable the problem to be sorted most satisfactorily and generously over the next day or so. Thank you, Whittard.
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Katherine
Jul 17,2023Thanks Saraan so much, I really appreciated your prompt response to my comment. Good customer service..