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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
Julian Meredith
Aug 11,2023Super responsive and helpful staff. Monica sorted out my delivery problem extremely quickly and was very understanding
Dave
Aug 11,2023What can I say, the best customer service I've ever dealt with, had a problem with the delivery spoke to Sophie who was polite and friendly, within 2 Hours my delivery arrived.. A big thank you would definitely recommend the company..
Charlotte
Aug 10,2023Customer Service was absolutely amazing! Spoke with Monica who dealt with my problem straight away and offered a refund/compensatory gift without hesitation.
Charnjit
Aug 10,2023Monica has provided excellent and outstanding customer service. Once the problem (IT issues) had been established, my complaint was dealt with immediately and my order shipped by ‘next day delivery’ It was a birthday present and the recipient was delighted with it. Thank you for your swift and efficient response
Kathryn Downey
Aug 08,2023Sarann has provided excellent and outstanding customer service. Once the problem (email spam) had been established, Sarann dealt with my complaint immediately and sent my order ‘next day delivery’ (received today). I can’t fault the service I’ve had. Well done and thank you so much Sarann !!!
Sarah
Aug 08,2023Delivery company delivered my original order to the wrong address - Whittards Customer Service Team, in particular Monica, solved this swiftly, sending me a replacement package free of charge. Very happy with the service.
Mrs A Lucking
Aug 04,2023on line price differs from price in shop. and it took the shop assistant more than 5 minutes to type my email address despite spelling it out several times. raised the issues with customer services and i got a reply with a copy of an article regarding price increases! no apologies or explanation at all.
Варвара Мешкова
Aug 02,2023I had an outstanding customer service experience with the Tea Company, and I want to commend Monica Harding for her exceptional assistance! My delivery problem was solved very quickly
Daniella
Aug 01,2023Had a problem with some berry tea bags so got in touch. Sarann was quick to respond and even offered me a replacement box! Can’t fault their service at all.
Julie Burrows
Jul 31,2023I look forward to my regular subscription order as no Whittard shops near me. This time Yodel failed to deliver. When I contacted Whittard they have immediately replaced my order and dispatched it with a different courier with no argument. Obviously the coffee is always good, Yodel not so good.
Consumer
Jul 26,2023I always receive my order without any trouble but this is the first time a bag of coffee was missing. Went straight on to live chat and it was sorted straight away and the missing bag is being sent out.
Anastasiya
Jul 25,2023I had a specific issue that appeared recently with one of my Whittard orders. Yesterday I got in touch with Whittard customer service team and unbelievably for me in a couple of hours the problem was solved. I am very thankful to Sarann, Customer Service Advisor. I have received a human approach, very professional attitude, easy communication, an adequate and prompt treatment. Sarann was more than perfect. I'm very thankful and I'm writing these words with great pleasure!
Liwei Cao
Jul 24,2023my advisor(Sophie) was very helpful.solve the problems immediately .i would recommend deal direct .
CollectPlus Customer
Jul 24,2023Received excellent service from Sarann after emailing info@whittard regarding a problem with peppermint teabags. The service was prompt, efficient and friendly with the offer of replacement or refund for the faulty goods.
Milly Lea
Jul 21,20235* to Sarann in customer service. Dealt with my complaint with a professionalism that the Exeter manager clearly lacked! Thank you!!
Ivy
Jul 20,2023The best tea shop in UK! My favorite one!
Gail
Jul 20,2023First time after multiple orders that I experienced a missing item. This was followed up, reordered by customer services, cancelled again, reordered by same customer services person and sent out with email contact to keep me updated. Thank you
Mrs M
Jul 18,2023I have never had a problem with any order from Whittard. However today, two packs of coffee were missing from my latest order. I sent a message to customer service and within 30 minutes had confirmation that the missing coffee would be with me by 5pm tomorrow. Thank you very much Sarann
Rebecca Watson
Jul 18,2023Poor customer service. I bought a tea strainer from Whittards in Reading. It doesn't work, leaks tea leaves everywhere making the tea I bought undrinkable. I wanted to return it but as I live far away from any Whittards shop it would cost me a lot more in petrol and parking to get back to Reading than the item cost in the first place. I've been told there is no way they can receive it by post or refund me remotely. Why is it always perfectly possible to take payment remotely but refunds aren't possible? Not somewhere I'll be shopping again and this strainer is going in the bin.
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Hans Wurst
Aug 17,2023Great customer service. Had a glass tea pot which developed a crack at the handle attachment point which was replaced without a complicated process. Just what I would expect from a quality company.