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Your sales person was extremely helpful. However, I didn't think much of DHL, your courier. I paid for what was billed as a 1 day service, only to find that, because the order was placed on Friday, they wouldn't deliver till Monday. They then delivered to the wrong block of flats and I had to go to collect it. Would buy from you again- but please review which courier you use as an alternative to Royal mail.
efficient, professional very kind and collaborative
They were timely in assessing my need after providing them with my hearing test. Not only that, they did a comprehensive analysis of what is required and programmed the hearing aid to suit my need. They were delivered on time as I was leaving UK and returning back to N America. I have yet to test out their warranty as it will be online. The hearing aids are pricey, yet my research says there is no more that approximately $650 worth of components in a hearing aid.
Very Easy and straightforward process. My prescription required a device for high frequency loss, which the Phonak Life was perfect for. Quick communication, and friendly post delivery consultation.
Everything delivered quickly and at a good price
Wholesale hearing made the process of purchasing my hearing aids both simple and easy. They quickly responded to my queries and delivered my new devices promptly.
Following several emails to and fro and some misunderstanding of my requirement I eventually received the correct product, and a refund of my original purchase. I am pleased that the company rectified my displeasure and I thank Ross for sorting things. I will definitely use Wholesale Hearing again
I have throughly enjoyed my experience with wholesale hearing. When I received my aids, I received the wrong kind of fittings and when I contacted them and showed them, they instantly knew what was causing my issues and rectified it immediately.
An absolute pleasure to do business with. I bought my first hearing aids, which I admit was a reluctant purchase so I was very apprehensive especially buying remotely, this doubt was quickly dispelled as my concerns were addressed promptly and efficiently both before and after purchase. Every step of the process I was made to feel like an individual rather than on the High St conveyor belt. Without doubt my first call in the future *Highly recommended*
Got what i wanted
Brilliant products, efficient, prompt and friendly support
Had a slight issue with delivery, however Wholesale Hearing resolved this within around 24hrs & issued a replacement order. Couldn’t recommend them enough to anyone needing hearing aid replacement parts!
It's often when things go wrong that shows what a company is really like. Their hearing aids didn't work well for me but I feel that is more a measure of my poor hearing than the aids that were supplied. I returned the aids and received a refund with no fuss whatsoever. Thank you Sophie for all your time and help along the way.
Very helpful and quick to respond to emailed questions. Unfortunately I needed to return the item I bought, but this was managed with no difficulty at all
Amazing customer service. Patiently answered all my queries prior and during the purchase process. Even arranged call at short notice to adjust the hearing aids
Timing to prepare the hearing aids and delivery time was excellent. Also their communication was also. Thanks
found my item on wholesale hearing web,been buying a few things now with very good prices ,excellent products . The communication has been excellent and items delivered safe and sound with no promblems.
I did not get my new aid as quickly as I’d hoped, but it was the Christmas holiday’s and they did need my remaining aid so they could be paired. They were completely honest about the timescale, and they arranged and paid for the collection. All at an excellent price! I don't want to complain about the delay at all. It was completely unavoidable and understandable, as they explained at the time
Mrs Janette Terry
Apr 05,2023I have received very responsive and intelligent support and super hearing aids at an excellent price. If you are hard of hearing, this makes a huge difference to your wellbeing and if the support continues as it has done thus far - I shall be smiling.