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Reviews 572
Customer
Jan 21,2023review modified 27/02/23 Purchase good with helpful staff 21/11/22. 2nd purchase 14-20/12/22 had more problems but they were corrected. Real problem was with the promised on line update to hearing aids. Original requests for help approx 20/12/22 no responce Phone call 17/01/23 still hasn't brought any responce. Totally disappointed. Gives me the impression of of a fly by night organisation just grabbing money. I hope that they will provide the promised after service but I'm not holding my breath. Modified review. It goes to show that Trustpilot reviews can work wonders. After the initial review I was contacted and a tele consult arranged very rapidly. An explanation of the problems I had experienced was given and remedial actions taken. I was asked if I could edit my review which I think I have just done. I'm sorry I've been so long in editing it and changing the original 1 star to 4 stars.
Mr Percival
Jan 12,2023Very helpful, kept me updated from the start
Roger Ayling
Jan 09,2023Helpful, efficient, easy to communicate with.
Mr Goodarz Hakimnejad
Jan 09,2023Well. The price was attractive. But it would have been far better if I could speak with someone who had expertise with PHONAK L90
Felicity Smith
Jan 05,2023The company sent me different batteries to those ordered. On querying this I received a satisfactory E mail answer so I kept them. Would have been better if they had informed me why the change was made in the received order.
Eliane Pepper
Jan 03,2023All good, great customer service. Scary experience to get an hearing aid on line and yet everyone was friendly and helpful and I'm really happy with my hearing aid, thank you. I have recommended you to friends & family.
David Stefanowicz
Jan 03,2023An excellent experience! Prices were better than most, service was very good and the hearing aids came when stated. I’m happy to say that so far I have not needed customer services yet but from my experience I would expect it to be very good as well!
Guest
Jan 02,2023Helpful sales staff and good service with remote programming. Hearing aids are disappointing for background noise.
John Barton
Jan 02,2023No. I have recorded my reaction.
Mrs Robertson
Dec 30,2022As ordered and delivered on time. Thanks
Philip Legge
Dec 27,2022Despite disruptions from Royal Mail, Wholelesale Hearing continued to keep me updated, even offering to send another batch of batteries or a full refund in order to purchase elsewhere when Royal Mail were on strike. Great service
William Irvine
Dec 27,2022Only concern was the online ordering and card payments but it was easy to do and received in no time.
Clyde Swartz
Dec 22,2022The customer friendly staff, Sophie and Ross were extremely helpful and supportive throughout the ordering process. The service is superb!
paul sealy
Dec 21,2022Very good service,arrived on time.Have had difficulty with other companies trying to find proper filters.But the website was very easy.Will be using again.
Stephanie Davies
Dec 20,2022Outstanding customer service and product, my husband has his hearing back which is fantastic for him and the whole family, he was feeling very isolated with his hearing loss and now he feels very much included again
Sadie
Dec 19,2022I came across wholesale hearing by accident, after already paying a deposit of £250 for some hearing aids from specsavers. I spoke to Ross who was amazing and so very helpful, it wasn’t long before I was able to see the hearing aids I had provisionally purchased from Specsavers were not going to offer what I needed and I couldn’t believe that I could purchase one of the latest cros hearing systems from wholesale hearing and they still came in at a lower price than specsavers. When I asked specsavers for a copy of my audio gram report they forced me to pay £10 before they would release it which I was disgusted at. After confirming all the details of the hearing aids with Ross I decided to purchase them from wholesale hearing and cancelled my order with Specsavers. The service I received from Ross was amazing and I am loving my new hearing aids. Thank you Ross for all your help.
Andrew Woodfield
Dec 16,2022The advanced hearing aid has helped me a lot. I am pleased with the communications and personal attention during the purchase process. Two aspects might perhaps be looked at. First, I was apprehensive about paying the full amount at such an early stage, when I had very little information about the company. Secondly, I would have liked fuller descriptions and more detail about the product and accessories. For example, it was unclear whether the price included the charger, and what devices would be needed for ongoing maintenance (such as spare earpieces, cleaning).
Customer Frim
Dec 12,2022Good product at reasonable price
Mr PATEL
Dec 09,2022Very supportive, good communications , didn't get on with kit, refunded after quick chat. thank you
Mr Peter Lee
Jan 23,2023This is highly recommended Internet services company, it recommended Phonak Audeo L90-R hearing aid which is working perfect and the price is good 20% less than high street shop. Thanks you.