To leave a review you need to be logged in
Reviews 457
Nick Taimitarha
Jan 17,2019We had problems in the past with two previous hosting companies for a number of WordPress sites - lack of response, sites vulnerable to hacking, site speed issues, etc. All these have been resolved since moving over to SP34. Customer service is top notch, the sites are fast and we can sleep at night. Thank you!
John Buckley
Jan 11,2019always had good and prompt support form this company if something goes wrong
Nic
Jan 09,2019The support from 34SP.com in moving from a free WP blog to self-hosting has been amazing. It took me nearly a year to bite the bullet, anticipating all sorts of issues and IT panics. Some of them did occur but they were dealt with so reassuringly and solutions always explained in a way that I could understand. I've learned a lot along the way but mostly that paying for 34SP.com to host my site is money well spent! Kayleigh went above and beyond in helping to fix some sticky issues with images and formatting and it's such a help to know she's only an email away when I encounter problems.
Ron W
Jan 05,2019Very seldom have to contact 34SP as things run very smoothly. However when any help or advice is needed, it is always given promptly and in a friendly way. Last contact was typical. Thanks, Nina M. 👏
Ian
Dec 04,2018Thankfully I do not need to contact the support team very often but when I do the support is always prompt, friendly and professional. What more could I ask for?!!
Brian Foster
Dec 04,2018I have been a customer of 34SP for over 10yrs now and would never consider moving to another web hosting company. Nothing is ever too much trouble and as I am not a programmer then they always go the extra mile to help with an honest and refreshing desire to see you succeed in your projects. You never feel that your just a number which was my experience with other host companies before I moved to 34SP! I would therefore not hesitate to thoroughly recommend them.
Kieran B
Dec 04,2018One of the best hosting companies I've ever worked with. Customer service being a particular high point.
Peter Frazer
Dec 02,2018Fast response to queries even at the weekend. Very helpful and patient with enquiries like "I have a new 'phone and forgot the settings to use". Well aware of security issues.
Richard
Nov 29,2018Excellent support, always very quick to sort issues.
Judy Damant
Nov 28,2018I found the team friendly and incredibly helpful especially when trying to explain technical issues to a numpty. I had been having problems with emails which actually did not have anything to do with them at that time and the information I was being given by others was not correct so very confusing. The team explained what the issues might be for me to then follow through and get it sorted.
Jude
Nov 27,2018Very happy with the service provided by 34sp.com, fast response to customer queries and satisfactorily dealt with.
John Hilton
Nov 23,2018I am a volunteer web developer for a charity. 34SP have always given me excellent support, particularly as I only do this part-time and infrequently and problems can often throw me. They have never failed to get me through them. I would have no hesitation in recommending 34SP.com and have several times.
Ryan Johnson
Nov 14,20188+ Years of Amazing Support. Great company, really easy to communicate with and very stable. Recently had a site that got exploited via a plugin and the guys at 34SP noticed it on their system and made me aware, whilst working closely with me to resolve it and help fix it. Thanks again Daniel! Always recommend my clients & friends here as they do a good job at looking after people.
Pete Tavener
Nov 13,2018I've been with 34sp.com for the past 20 or so years and they have always been super helpful when I've had a problem. (Of which I've had many!) There are many things that we frontend designers can't see so backroom support is invaluble in exposing what's really going on. I feel many of the super cheap hosting sites don't bother about support and if you pay paenuts you'll get monkeys. 34SP.com is a very reasonably priced service with as much informed support as I need. Highly recommended.
Richard Sinton
Nov 12,2018I have enjoyed excellent service from 34SP for past few years. They are always very responsive and helpful with problems/queries and, as I am not very savvy with internet technologies, then this is a real bonus.
wildy200
Nov 09,201834SP are the best. Always there when i mess up :) Plus incredible customer service 5 stars.
Andy
Nov 08,2018I contacted 34sp.com for assistance with getting a wordpress environment set up and the process couldn't have been any easier. Really helpful peeople on the end of a phone and chat session and we were up and running in a couple of days. This was a really great first touch experience and I'm looking forward to continuing to work with them.
Stuart
Nov 06,2018I have used 34sp.com for years both for hobby sites and now for a new business site. I'm not hugely technical and the support I get from the team at 34sp has always been phenomenal. Always very quick response with relevant advice or, in the case of a recent domain name update, they took over the process and completed it for me with no fuss, downtime or technical issues. Other companies take note, all customer service experiences should be like this. I won't be looking elsewhere for hosting anytime soon that's for sure.
David Taylor
Nov 06,2018I have been a 34sp.com for 15 years and their customer service has been excellent throughout that time, whether by phone or by email.
Steven McGuire
Jan 25,2019I’ve been with 34SP for over 10 years. As a freelance web designer, I often have to work with my clients’ chosen providers. I can tell you that the support 34SP offers is second to none. When problems occur, the support team solves them - and they do it quickly. One example was the installation of my first Moodle course on my training site. There was some tweaking that needed to be done before it would operate properly and was beyond my knowledge. I handed the problem over to 34SP and they got it up and running in no time. It has been running without problems ever since. When you need support, you generally need it fast. This company does that.