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Reviews 894
W. Craig
Mar 13,2025I use Provider Plus for my CPAP supplies. Their staff have proven very knowledgeable for health care needs. However, the billings by their parent company AdaptHealth, are not transparent, but are deceptive and inaccurate. I found multiple over-billings that were repeated exactly from month to month. As stated at the bottom of their invoices, if you have insurance then all invoices are estimates. But the invoices fail to show any later adjustments based on actual insurance coverage, making it impossible to reconcile the insurance company’s Explanation of Benefits with AdaptHealth invoices. In fact, the corrections to all of their errors for six months were not made until January of the following year. After more than two months of conversations with the AdaptHealth billing office, I found that supervisors could not trace a January adjustment back to the source that created the error, or the need for the adjustment. To be fair, their charges (not the invoices) eventually matched with the insurance company’s Explanation of Benefits in January, after at least two months of my interactions with the billing office. Oh, I prepaid a significant amount and was told that their policy is that no statements would be sent because nothing was yet owed. It is very difficult to reconcile insurance against nothing at all. Will I have to wait until the following January to get another accurate balance? Remember, the invoices are all estimated, corrections are made in January, and there is no indication of any adjustments on the invoice, just an estimated total owed. If I terminate their services at mid-year will I receive an accurate accounting and refund of any errors before next January?
Rick Baker
Mar 13,2025I got everything that I needed the person that delivered it very nice and polite. He said if we needed anything else, just give them a call.
Louis. Ferrera
Mar 13,2025The technician, Jay, was EXCELLENT! He fully explained everything in an easy to understand manner and was very real about what to expect.
Jack Cook
Mar 12,2025Thanks for everything great job
Leslie Desue
Mar 12,2025My health care provider at the sleep center submitted a order for my cpap supplies on 1/24/25 from this company and it's now 3/12/25 and I still haven't received my cpap supplies and I called this place on 3/11/25 and the woman who answered the phone claims that she doesn't see in the system that my provider submitted a order for supplies which is a lie because the same day that my provider submitted my order on 1/24/25 this company sent a text message the same day with the website link to my phone to track my order status and the text message clearly stated that my provider submitted a order for supplies on 1/24/25 and I've been checking there website everyday since January 24,2025 concerning my order status and out of all this time the order status is still saying it's processing every since January 24, 2025 this company is so full of sh**t and there should be others companies to get cpap medical supplies from besides this place, this company is bad business and extremely unprofessional and lacking professionalism and tell lies this place is a joke ! and very disorganized off beat and need to be thoroughly investigated by authorities and permanently shut down.
Robert
Mar 12,2025Karen is the best respiratory therapist/ technician that I have ever had.
Jeremy Watson
Mar 12,2025Tech was great.
customer
Mar 12,2025Getting through to the right person was a challenge. Once I found Anthony in the North Charleston facility it was great!
Steele, Randy
Mar 12,2025Yes, the technician, Robert Castleman, performed cleaning and testing on my O2 Concentrator. All good
Pamela Kodal
Mar 12,2025What’a helpful and educational experience at Cape Medical supplies in Portsmouth NH The gentleman who helped me was wonderful. You are lucky to have him in your company. All you need is correct signage so you can find the place. He said he was working on it. Help him.
Richard Bowers
Mar 11,2025Our daughter has been trying to get CPAP supplies since December and it is now March 2025. AdaptHealth for some reason is delaying by claiming that forms were signed, then the signature was blurry or the initials were blurry or they did not get certain forms. The doctor's office has been very patient but can only fax a form so many times . . . So, she is switching companies.
Mark Jones
Mar 11,2025The folks at Adapthealth at 1225 Airport Parkway in South Burlington were very, very helpful in fulfilling our needs. The whole experience was a pleasure and the owner and employee were so very nice. THE BEST!!
Robert Yamazaki
Mar 11,2025As soon as I entered, Krystal discussed my problem with me and immediately took my POC and tested it to ensure it was operating properly, which is was. She also advised me on the proper breathing procedures which was very helpful. All-in-all a great experience;
Becky Hayman
Mar 11,2025Mike was amazing at explaining everything to me. I appreciate all he did for me.
Steve
Mar 11,2025My respiration therapist, Ben, thoroughly explained my new equipment. He provided multiple options regarding masks and settings. He was very conscientious.
Peggy Stone
Mar 11,2025Kyle was pleasant to have around. Took unopened supplies and made a note in my account to help proof he took them. Was very helpful and answered my questions.
R T
Mar 09,2025Darren was very polite and explained how my new machine worked and how to get new portable tanks of oxygen when I needed them. He set everything up and took all of the old equipment out. He explained why the new type of equipment is better. Darren called and let me know when he would be here and was on time. He answered all of my questions so that I understood what he was saying. Thank you for having employees who are so conscientious.
Janice Rodriguez
Mar 08,2025Kayla was very helpful.
cristy barber
Mar 08,2025The instructor was very thorough and answered all the questions very well. Very kind and helpful, reassuring help when needed.
220 W Germantown Pike Suite 250, 19462, Plymouth Meeting, US
http://adapthealth.com
Matthew Munson
Mar 14,2025Jolene was absolutely wonderful! She took the time to walk me through everything I needed to know about my CPAP machine with patience and expertise. Her knowledge and friendly demeanor made the whole experience so much easier and more comfortable. I truly appreciate her help and couldn’t have asked for a better person to assist me. Thank you, Jolene!