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Reviews 894
Unorthodox Girl
Mar 21,2025Justin was very polite and professional. He visited me in the hospital as well at home both very friendly and pleasant interactions.
customer
Mar 20,2025An order was put in before my mom was discharged. We had her supplies in 30 minutes and the customer service was outstanding!
A.M
Mar 20,2025The customer service was able to change my delivery address and also make the delivery come one day sooner, which was very helpful.
Belinda Meinking
Mar 20,2025First time going through you for medical equipment. Jordan was very helpful and professional. I was very impressed.
Robert Dugger
Mar 20,2025Great customer service. Kayla got our oxygen supplies together efficiently and quickly and got us on our way. Highly recommended.
Carolyn Lee
Mar 20,2025My service rep, Eric Houchins, is fantastic. He called to let me know he was on his way. He set up all the equipment I need quickly and efficiently, and made everything easy to understand. He made sure I understood everything about operation and care. He then set up my account online so I can receive "paperless" use and care documents, account info and receipts. I'm fortunate to have Eric and Adapthealth serving me.
Susan Carimi
Mar 20,2025Respiratory Therapist Laura was very helpful and knowledgeable in identifying where I had a leak I could not find on the CPAP machine! I was in and out in 5 minutes. Her initial education has me sailing at 100% on the MyAIr dashboard consistently.
Hollie Felice
Mar 20,2025My doctor and I both canceled my account with Adapthealth. I spent over two hours trying to confirm cancellation and was finally told after the fourth person that everything was canceled. It's been three weeks and I just got billed, again, for resupplies. I called again and billing couldn't help cancel or refund my account. They forwarded me to re-supply saying they were the only ones who could do this. Re-supply said they didn't have access, only billing could cancel. I wouldn't use this company for anything ever again.
melissa nesbitt
Mar 20,2025Kevin was so helpful and amazing!! Couldn't have asked for a better technician!
Janet Smalley
Mar 20,2025needed oxygen. They provided exactly what I needed, when I needed it.
Patrick Barron
Mar 19,2025Always great service
gerard HESCH
Mar 19,2025wonderful staff very thorough not rushed and oxygen deliver after hours! Same for Javier who fitted my cpap the day before (03/17/2025).
W Larsen
Mar 19,2025Slow as molasses.
Stacy
Mar 18,2025Jeffrey took his time to explain everything to me and make sure I was comfortable using my equipment. I highly recommend this location, excellent customer service!
Mitch Heath
Mar 18,2025The in-person staff at the local branch are fantastic, but the folks in Billing and Customer Care that you reach when you call the national number are the absolute worst. I'm on hold now on a call that is now at an hour and five minutes all to try to resolve a $37 charge that was billed to me incorrectly. I've been passed from the 800 line to Resupply to Billing to Customer Care and now back to Billing. No one will take responsibility, and now I'm speaking with a Billing agent who is saying there's nothing she can do and the bill will be charged. I will say that the representative in Customer Care was very nice and wanted to help but was unable to. The two individuals in Billing however have been totally inappropriate and disrespectful in the way they've spoken to me. I'm not sure if they think I'm trying to scam them for $37 or why they are treating me like that, but it's incredibly unprofessional.
Minerva
Mar 18,2025Front desk personnel promptly made my appointment and rescheduled when I was not at able to be there on time. They confirmed and the Technician Was very polite and customer service oriented. It was a pleasure to meet your team.
Marsha Young
Mar 18,2025Kayla and Bev were very courteous and answered all my questions.also I brought a shower chair I was very happy with the whole experience Marsha Young
Martin Fletcher
Mar 18,2025I know you work hard and it show thanks
christopher ficken
Mar 18,2025Fast and informative appointment, they made sure I had all the info I needed before I left, and answered all questions asked.
220 W Germantown Pike Suite 250, 19462, Plymouth Meeting, US
http://adapthealth.com
Lachanda Boyd
Mar 21,2025By explaining things easier so I could understand it and going through how it works