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Adjustamatic® has been making riser recliner chairs and adjustable beds in the UK for over 50 years and are recognised as the industry leader when it comes to quality and service, we are also members of the NHC Group.
Reviews 509
Michael L
Oct 29,2023Good contact and information provided between purchase and delivery.
Kat
Oct 28,2023After a lot of problems with a chair from similar company, I had been left with sore knees. Many companies only go down to a small sized chair but this company goes down to petite. Now I have a chair that really fits me. I can sit with my feet on the floor but with my legs supported or I can use the recliner. The massage didn't really interest me but I have been using it and it's good. Especially for a niggling sore back.
Mrs Mackechnie
Oct 28,2023Very comfortable chair that makes moving much easier. Easy to use and the salesman was pleasant and knowledgeable
Mr Martin Osborne
Oct 19,2023Fantastic service from initial meeting with sale man through to delivery which was 2 week earlier than expected. The delivery and assembly of the bed was faultless. and the collection of our old bed was also carried out at the time stated. Well done Adjustamatic, a very good British company. Not forgetting the bed itself, it is great, I am now having a good night sleep, not suffering from reflux and back ache like I was. (Why did I not purchase an Adjustamatic bed before).
Tricia Oliver
Oct 19,2023Chair looks great, fabric is lovely but the recliner mechanism hasn’t worked since the chair was delivered. When I sit in the chair for any length of time it is hard and uncomfortable. At almost £6000 I expected more so am disappointed. I contacted customer services to report the chair issues but my husband and I were on holiday the day the engineer was due but we’ve been back a week, no missed calls or telephone messages so we are still waiting to hear when the chair will be fixed and if that will make it more comfortable.
roger lee
Oct 17,2023Many thanks to Selina for the way she helped me in choosing the best mattress to suite me I'm now sleeping so much better.many thanks to all at Adjustamatic
Bev Clawson
Oct 13,2023I ordered a Recliner chair that also can stand you up, it took about 4wks to be made & when it was delivered I was pleasantly surprised as it looked so much better than in the brochure. The colour I chose was perfect & went well with our other chair. The service from start to finish was very good, the quality of the chair was excellent. I'm enjoying my new chair which is helping my Ankylosing Spondylitis in my spine, at least now I can sit back & relax without too much pain.
chrissy
Oct 13,2023I brought a bed costing £5,000..In the 3years i've had it remote control was faulty twice and bed would not go down, meaning i slept upright for 3 nights. I phoned customers services, they said they would get back to me as to when the engineer would arrive. They never got back. I phoned 8 times, left voice mails, no return call..Out of desperation i called sales they answered straight away and told me they would e.mail customers support but there was still no call back..After 6 more calls to another number at last i got to talk to a person. They informed me a engineer would arrive in 4 days three of which i was sleeping upright..I'am a disabled lady, who is paralyzed from the neck down. When the engineer arrived he told me the remote control was faulty, which i already knew, and the call out, new control would cost me £500 pounds. This was the second bad control in 3 years..He also told me my warranty had run out. I had no warranty papers telling me a date, just a invoice for the bed. He also informed me i should have received a reminder letter, which i also never received..and because the warranty had run out not only would i have to pay the £500 they would not let me renew warranty, meaning every time the remote control went wrong i would have to pay £500. I reused to pay now i'am at my wits end what to do..
Tracey Salter
Oct 04,2023Now in to the 5th week and having made lots of phone calls and e-mails. I am still waiting for the ottoman to be repaired. The people on phone say they will make it urgent, but clearly NOT. Finely told be out Monday 2nd October. E mail that morning cancelled . I have important things I keep safe, passport for instance. Haven't been able to get towels or bedding out. I am hugely dissapointed and angry. A bed costing £4,000. I expected so much better after care than this. Would be grateful for a months payment back as had to go buy new bedding. Daughter gave me towels to borrow.
Mike
Sep 28,2023Fantastic delivery and engineering staff who couldnt be more helpful and flexible. Sadley, I think they are badly let down by poorly resourced and inadequatley trained administrative staff and systems.
Luca Tagliavini
Sep 23,2023Very friendly and helpful staff. Took time to show us all they had available.Explained in clear terms. Demonstrated different models and helped us to come to a decision.Fully recommend this shop. Irene Tagliavini.
Storm Langley-Tayler
Sep 20,2023Can't fault from start to finish. I was looking for a new bed and got exactly what I wanted. Staff were fantastic in store and delivery was so quick. No issues with the product and the aftercare has been wonderful I will use them again when looking for my new recliner.
Terence Richardson
Sep 20,2023Top quality bed Top quality installation Would highly recommend
Annette
Sep 20,2023I found just what I wanted with the help of Mike! Great service, will be delivered quickly and great price! I will be recommending you to my friends for sure 😊
Geoffrey Compton
Sep 08,2023I purchased a bed and recliner chair 3 years ago, Believing everything the sales rep described regarding the products and that the items were available with interest free credit. Unfortunately problems started from moment of delivery. However having written a long letter of complaint and refusing to pay any additional monies as suggested by the rep, l was able to get the problems rectified along with a small refund. The problem now is l am having concerns over the recliner chair, 26 days ago the chair stuck in the half riser position, having spoken to customer services, l got a call back from the engineering department saying it would be around 3 weeks before anyone could get to me this caused me to complain about the delay but what made it worse was that there would be a callout charge if £150.00, this led me to say that you should not be selling to customers who lived some distance from you if you could not supply a reliable repair service. Despite making numerous calls to customer services, totalling 6 times during these last 26 days and having my requests forwarded to the engineering department, l have had no confirmation that they have received my call let alone date for the engineers visit. Problem seems that customer services cannot physically speak to the department as they are working from a remote office and that they just pass on any request sor servicing or repairs. If any human from adjustamatic reads this perhaps they would have the care and decency towards customers health and safety to pass this on the your engineers and perhaps l could finally get some satisfaction to my outstanding requests A very disappointed customer My name is Mr Compton
Matthew Thomas
Aug 27,2023This is about a bed ordered for my mum, order number 643999. Summary: - Friendly, helpful sales, order processing and delivery staff. - Difficulty getting through to customer service regarding a safety issue. NOTE 1 >>> Pre-sales rating would be 5*: ADJUSTAMATIC CAN DO IT WHEN IT SERVES THEM. NOTE 2 >>> Post-sales rating I’m keeping an open mind on. Here’s the story (so far – Adjustamatic may yet redeem the situation): Representation made by the salesman was an assurance that the lowered bed height would be the same as the one being replaced - important to my mum due to her mobility. As we had to dismantle and remove the old bed when we took delivery of the new, my mum didn't have an opportunity to make the comparison. Due to her speech difficulties, she could not enquire or point out her concern until the delivery team had gone. Once she tried to use the bed, she found transferring problematic due to the height, so much so IT CAUSED HER TO TAKE A FALL. Bruised and cut, her confidence is compromised. She has nevertheless persevered but is very unhappy and at risk of falling. I have contacted the main telephone line, which does have an option ‘3’ to deal with issues. I then spoke to someone who redirected me to a different number for the factory. That number also has an option ‘3’. I have called the line 3 times, initially speaking with someone to explain the situation as above that we wanted a height correction to resolve the issue: a reasonable adjustment to deal with a safety risk. I was told I would be called back. No call back, and 2 answerphone messages left with them over the space of a week to highlight the problem. This led me to do some digging into other reviews this weekend ... There are a shocking array of 100+ TrustPilot reviews with similar issues to ours. Do not believe the 5* Feefo rating claim on their site, either. Adjustamatic respond to these with a vanilla response that must be as irritating to each recipient. To Adjustamatic – you’re shooting yourselves in the foot by treating vulnerable consumers like this. Why? Well firstly because of the Consumer Rights Act, and related legislation (readers, use Citizens Advice if you're having similar issues). Also, social media makes it easy to share the facts more widely and expose the treatment so far your company consistently exhibits towards its consumers. For me, these steps are on pause right now to see how you actually respond to this urgent and unsafe situation you have put my mother in. I don’t want the vanilla warm words in response to this post. I want reasonable adjustment – promptly – to fulfil the contract that we had based on the representations made at the point of sale in my mother’s home. Order number 643999. You have my contact details: if this is not resolved this week I will move to reject the goods. Update following the warm words below. I called the care line again and left another voicemail with still no response. Having looked at the bed construction my proposal is for the factory to send out replacement legs that are 60mm shorter than the ones supplied. I can swap them out myself. Please confirm. Further update: by ringing the order invoice reconciliation line I ended up speaking with some helpful staff. Their hands seem a little tied by policy, but we agreed a resolution which is to send out replacement legs that’ll bring the bed to the correct height. It’s promised for next Friday so will update them and reappraise my review. Last update: engineer came out and resolved the leg height to my mum’s satisfaction. The dealings I had with the staff to arrange this - once I’d got their attention- was excellent. Faith restored.
j johnson
Aug 15,2023Have been trying since end of June to get an engineer to come and look at my mum's rise / recliner chair as the remote is faulty,i ring up and get told it will be 2 weeks before an engineer will be in the area, after waiting 4 weeks and hearing nothing, I ring back to be told that an engineer is coming on the 9th of August, great I foolishly think, does an engineer turn up ,no ,ring up on the 9th and nobody knows anything, doesn't know why nobody turned up or when they will be coming ,told someone from the repair department will ring ,i rang the next day and was told an engineer could possibly be coming on the 21st or 22nd of August The after care from this company is shocking and when they have the nerve to charge £159 call out charge to walk through the door then charge £20 for every 15 minutes plus the cost of the repair Absolutely appaling way to treat people who have spent thousands of pounds on furniture that is to improve the quality of life Order no. 627290
Dawn
Aug 02,2023As a sufferer of long covid I require a bed that keeps me from laying flat. After a little over a year one of the struts that raise my head, sheered. After numerous attempts to contact adjustamatic with little success I managed to receive an email giving me a 3week timescale. After stressing the urgency due to sleeping in a chair, I was asked to leave it with them. It has been almost 3 weeks now and I can no long get any response. This is completely unacceptable and I am thinking of taking this further.
Sally Gannon
Jul 26,2023The worst customer service I have ever received. So many problems with bed costing £4000. The latest problem in a long line of problems is waiting in for delivery of bed bases (to replace faulty ones) and they simply have not shown up. Not phone call. Waited till 7.30pm and nothing. You ring the office in Wales and no one answers. You leave messages and no one rings back. The people in shops are lovely. The service engineer (who has been out to try and sort issues 5+ times) is lovely. The actual company in Wales who make/supply the product and provide “customer service” (hollow laughter) are the worst company I have dealt with in my 60+ years. Avoid at all costs…and they cost a lot!
N H C Technology Ltd,, Colomendy Industrial Estate, Rhyl Road, LL16 5TS, DENBIGH, GB
http://adjustamatic.co.uk
Eliza Mitchell
Nov 05,2023Just fivestarssays it all