To leave a review you need to be logged in
Adjustamatic® has been making riser recliner chairs and adjustable beds in the UK for over 50 years and are recognised as the industry leader when it comes to quality and service, we are also members of the NHC Group.
Reviews 509
Mrs Joan Walker
Jun 05,2023I have already submitted a review
Mr. S Harrison
Jun 05,2023The foam mattress is not for me its giving me a sore back
Mark
Jun 03,2023So impressed with product and sales service. Very professional service
Mr. J Worrallo
Jun 02,2023Excellent service and professional attitude throughout the transaction
Graham Grice
Jun 01,2023A great experience made by a combination of a superb product and professional friendly service. Love the bed and the range of movement, brilliant.
Nevin Lata
May 19,2023Guys were very helpful and waited for me to get home for the delivery.
PHIL C
May 03,2023The lack of service referred to by so many customers is apparently a sad fact by this company. Having spent over £5,000 on a pair of beds, one would correct a modicum of service. In August last year we reported a problem of a large drop in pressures in the beds overnight. We were promised someone would come out. They did. In around late January/early February. 5-months later? The pump was replaced, and at the same time we pointed out that the left bed was sloping down towards the middle. The technician promised he would report it. We had heard nothing, so called in a couple of weeks later to enquire what was happening, and mention the beds were still going soft. There was NO record of the slope being reported. Someone would come out...? A technician did eventually arrive, and replaced the piping between the pump and the Mattresses. He had no record of the slope defect, but inspected it, agreed the problem, and took photos. He would report it. Heard nothing. Yet again. Reported it online on their web page. Then got a phone call early in April responding, saying that a "senior technician" would be contacting us to come out. A month later we have heard nothing, have 2 beds losing pressure every night as much as 50 points, and a slipping to the centre of the one bed deteriorating more and more, resulting in rolling down into the gap between the two beds all the time. Not the most comfortable! Still no appearance by the promised senior technician!
Julie
Apr 30,2023Beds are amazing but disappointed in the remote, really short lead, keeps falling off the bed and display doesn't light up, l have really bad eyesight and l can't see what programme it's on, then when l want to adjust it l can't because it's fallen on the floor
John Benstead
Apr 28,2023Outstanding issues of post purchase service I wrote 11 April: -Our order was delivered and new Sleep ID V2 mattresses installed on 4 April by Simon and Mark. You will have had a report from them by now to inform of an unfortunate event. In order to facilitate the connection of the air pump, the lower riser was raised to its maximum position. An action that we had never taken since purchasing the beds in 2003. The tail boards were then removed. We quite understand the need for this. However, after installation, the lower riser on the left-hand bed (viewed from the headboard end) would not return to the horizontal position. By experimenting, and ringing a work colleague, your installer found that by waiting an interval after the restriction occurred, the hand control would again lower the riser a small distance, only for it to jam again. By repeated operation of this procedure the bed was eventually put back to a horizontal position. We have not used the lower riser control since. The answer 12 April was: As a goodwill gesture, we will be proceeding with an engineer visit free of charge. Our service team will be in touch in due course with a time and date for the visit. We await further contact. I further wrote on 16 April: I am less happy to see that you do not mention taking responsibility for the fault of a bottom riser failing to return to the horizontal after you fitter raised it it to a maximum level. A level to which we have never taken it. Unfortunately, we have a further problem with the new air beds. The left hand bed loses air pressure very quickly. Overnight last night it went down from its 70 memory setting to 20 The right hand bed from 70 to 50. We pumped them back to 70 this morning, I have just checked and they have lost exactly the same pressure as they lost overnight. A similar loss of pressure was noticed after two days use from the 4 April installation. We thought and hoped that the system would stabilize. However it has continued to have about the same loss of pressure. We are disappointed, since we feel sure such a loss should not be expected. Please advise. 27 April I have had no response or advice. The men who set up my beds with the new mattresses gave instruction on use of hand controllers. However, we do not have any published instruction information on operation. Since writing the above review to Adjustamatic earlier today, I have already had a response saying an engineer will call.
customer
Apr 27,2023Disappointing after service, paid £1,600 for a chair of which the majority of the springs have come away, no idea when this happened during the last 4 years, but only weighing half of the maximum weight allowance am upset that the company will not send me a new seat, but want me to pay just under £400 for an engineer to come out and replace it, and to top it all they are putting the blame on me for not taking out additional insurance. What a cheek. Reply invoice number 208408 Order number 901088
Christine Trafford
Apr 22,2023After customer service spoilt what would have been a good service
Akpata Wall-gaskin
Apr 12,2023The Adjustamatic bed was bought for my elderly mother… From the very first contact, to the demonstration, to the fact that Adjustamatic accommodated our ever changing delivery date, to the quickness of the fitting to the actual usage of the bed which my mum is 100 % happy with she says “it’s so comfortable it’s hard for me to want to get out of it”😂😂😂brilliant bed, brilliant customer service definitely worth it💯💯💯
Mrs Morgan
Apr 10,2023They were very pleasant and explain everything to me after they set up my chair
Mr.G Foster
Apr 08,2023I found it all very easy from start to finish ordering my bed and having it delivered and fitted
KENNETH CLAYTON
Apr 08,2023Excellent service with a quick delivery time, brilliant value for money.
Mr Hunt
Apr 07,2023The goods arrived when requested and the two operatives who delivered the beds and the chair were efficient and helpful with explanations.
John Dixon
Apr 03,2023I phoned customer care on Monday 27th march informing them that my wife’s bed was failing to lower fully at feet end, they said they would arrange for an engineer to visit.I phoned again today 3rd April and they said they were hoping to get an engineer to me next week. Which as I explained my wife is disabled following a stroke I Struggle to get her in and out of bed it’s dangerous and she is hardly sleeping as she cannot get comfortable with her feet up in the air. I think the response is totally unacceptable
Pat Bosworth
Apr 02,2023Friendly and helpful staff knowledgeable on product - telephone lines need urgent attention.
Mr J Allen
Apr 01,2023From seeing the agent to buying the bed was so easy,would use them again,was keep in touch phone call to say my bed is now being made,will be with you in a few days excellent service, the guys who brought the bed was so friendly great laugh as well tidy up after themselves
N H C Technology Ltd,, Colomendy Industrial Estate, Rhyl Road, LL16 5TS, DENBIGH, GB
http://adjustamatic.co.uk
Sandra Needham
Jun 30,2023From the sales visit through to the bed delivery everyone were friendly polite and informative. Bed is wonderful and all rubbish was removed and bed tested before tge delivery men left.