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Reviews 887
Lin Ounsworth
Aug 02,2022I ordered two suitcases which arrived within 2 days, extremely efficient service and the suitcases are excellent.
John Ryan
Aug 02,2022I am a big fan of Aerolite products in terms of style, quality and a decent guarantee, but will look elsewhere after this experience. Summary - 2 Easyjet compliant mini-micro cases ordered. Yodel, who were Aerolite's preferred delivery company for this delivery claimed on 2 occasions they attempted to deliver, which they didn't, because like a lot of people these days we have a Ring doorbell which turns claim into fact. Cases eventually turned up 3 days late and one of the cases is not what was ordered. Contacted customer services Sunday expecting a reply sometime Monday to agree a solution and was concerned this had not happened, but having read the negative reviews on TP checked my spam folder at 1914 and pleased that there was a response and a swap has been arranged which needs to complete before we fly later this week. By the way the wrong case is more like a handbag, looks better in the flesh and quite stylish if that floats your boat.
Customer
Aug 01,2022All good thanks
Nica
Jul 31,2022Bought a luggage set and the medium size was damaged, emailed customer service 3 tines and yet to receive a response, clearly no regard for your customers.
AC
Jul 31,2022Good prices, easy to order & fast delivery. Clear website with lots of relevant information easily found. Can't ask for more.
Karen Jones
Jul 31,2022Very quick delivery.Fantastic bag can fit so much in.Highly recommended.
carol barrett
Jul 10,2022I love this little suitcase does everything I need it to do , I actually use it to transport all my hairdressing equipment which I use daily . This is my second case and the first one I had 10 years
James O�Connor
Jul 08,2022Top quality bag, very spacious and perfect for use
Hayley
Jul 03,2022No hassle in ordering the size suitcases we required. Delivery was within 4 days too.
CHRISTINE
Jul 03,2022Last minute purchase before taking an easy jet flight to Bologna. Does the job it is designed for in terms of providing the maximum capacity/size to place in an aircrafts overhead locker. Both roomy and light weight and I still had some room for purchases whilst on holiday. I am happy with just two wheels as I do not own a four wheel case although I can see the advantage of having one when navigating busy airports. It is important to note that you will have to cut down on any essential products that you normally store in your luggage in the hold. You have to cram liquid and creme products of 100cc or less like toothpaste etc into EasyJet’s own small see-through bags at security.
Carole Smith
Jul 03,2022Everything was fine
Jacqueline Bowes
Jul 02,2022Nice product, speedy delivery. Easy website.
Dawn Howell
Jul 02,2022I love this case, so light and easy to manoeuvre. Lots of internal pockets too and comes with a padlock. Want one in every size now!
Ellena Horner
Jul 02,2022Great! Really happy with the bags that I ordered. Fast delivery, would recommend and will buy again!
Javkie
Jul 02,2022Order wrong size case 1st time round love if that much am keeping it along with the right size 1 I've ordered as well
Margaret Boyd
Jul 02,2022Delighted with my purchase of Travel Bag
Jason Hillier
Jul 02,2022Great case set, quick delivery, thank you
Robert Sharpe
Jun 22,2022I recently bought two pieces of Aerolite hand luggage suitable for EasyJet carry on. Very disappointed. My wife had the EasyJet carry on retailing at about £50. First the retractable handle wouldn’t retract and then when eventually retracted, it wouldn’t stay up! Second piece was the Mini Max. Good for packing items but, when packed, it wouldn’t stand up. Very annoying. Take your hand off for a second and it topples over. Contacted Aerolite who didn’t bother to reply. Would not recommend the company nor their luggage.
WILLIAM LEIGH
Jun 16,2022Junk products. Cheap, poorly made packing cubes. Two tore on my first trip; have emailed the company twice and heard nothing back. AVOID AVOID AVOID.
Unit 5 Russel House, Russel Square,, SS15 6TF, Laindon, Essex, GB
http://aeroliteluggage.co.uk
Mrs O'Hagan
Aug 03,2022We bought aerolite luggage direct from the company- 2 large, 2 medium rose gold ABS hard cases. Unfortunately after the first flight, one of the medium cases was badly damaged (huge dent in the corner) and there were numerous scratches on all. The free locks they provided have a 3 digit code. We used the same code for all 4 but one would not open. I broke it off with a bottle opener in the hotel very easily… not the most secure lock really! When we returned home I tried to let the support team know of our disappointment of the damage to the case following one holiday and was told it wasn’t their problem as per the warranty, airline handling had to be claimed through insurance. No sorry your dissatisfied, no acknowledgement that a case should not be so dented after ONE flight! Very poor customer service. I would pay the extra for better quality (and customer service) in future. The free scales were good though. Update- Aerolite replied to my review but still seem to be missing the point about customer service…