logo
Aerolite Luggage

Hosted by David Simmons

4.0 (887 Reviews)

To leave a review you need to be logged in

Reviews 887

4.0

Out of 5.0

comment
Anthony
Apr 22,2022

Had an Aerolite bag that I purchased back in 2017ish that has served me well until now. Unfortunately, the wheel is now loose/wobbly and it's not practical to use anymore. Contacted about warranty repair (it has 10 years) and they have refused to help since I don't have proof of purchase (and in my case it's impossible to get because I bought it on Amazon using an email address that no longer exists, and Amazon said they cannot revive the account and there is no way to recover it). I even still have the original warranty hang tag that came with it (I kept it in the bag), and can see when I search the model on Amazon it wasn't even first sold on the site until 2016, so it should be pretty obvious to them that it is less than 10 years old (since it wasn't even available to buy until 2016). The bag has been great until recently, but really disappointed that they will not honor warranty for a bag they know is still within its warranty period. The lack of service/assistance here sadly ruins my experience with the company (would have given 1 star but wanted some recognition that the bag in general was good until now).

comment
Morag Lightning
Apr 10,2022

What a brilliant suitcase. Lots of pockets and lots of compartments to separate your things. And even better, it’s fits the luggage sizes for easyJet carry on bags.

comment
Shabnam
Apr 10,2022

Arrived on time. Perfect size for a weekend away. Not used it yet but looks like decent quality too

comment
Geoffrey Speak
Apr 09,2022

Good quality, lightweight, fast delivery, would recommend to anyone.

comment
Tee
Apr 08,2022

Fast delivery. Good quality suitcases.

comment
Patricia Morley
Apr 07,2022

Excellent product, certainly the lightest extra large suitcase that we have had

comment
xbox one
Apr 06,2022

I've ordered large ar medium sizes and received medium and cabin sizes.

comment
Katie H
Apr 03,2022

Lovely bag so stylish 👍

comment
David Riley
Apr 02,2022

Great case and really quick delivery. Customer service and communication second to none

comment
Darron
Apr 02,2022

Great product, great service

comment
Customer
Apr 01,2022

Great service. Thank you

comment
customer
Apr 01,2022

Very happy highly recommended

comment
Sam Colkett
Apr 01,2022

Not true to size. Very disappointed. Returns at own expense so unable to realistically return large items without being left out of pocket. No response from customer care. Poor

comment
Darren
Mar 31,2022

Item was delayed despite paying for next day delivery. Informed Aerolite and they immediately refunded delivery cost and raised issue with courier.

comment
David Street
Mar 31,2022

First class service an first lass product!

comment
TrafficJam
Mar 31,2022

Product quality is great, the suitcase was safely packaged, happy with the purchase. On the other hand DHL didn't deliver on the date it should have, received no notification that the delivery was delayed to the following day, which made me anxious as we were travelling on that day and needed the suitcase (hence I paid for next day delivery).

comment
Tealing
Mar 31,2022

Perfect shopping experience and prompt delivery.

comment
Janet copsey
Mar 30,2022

I needed a suitcase urgently and ordered online on a Wednesday. It arrived the next day, well packed and just what I wanted. I’m now in tve Caribbean with it and it’s working well. Very pleased!

comment
Jillian Gilbert
Mar 30,2022

Good product, good price, Next day delivery

comment
Unhappy
Mar 30,2022

No weighing scale was in the order as promised

+442080513000 [email protected]

Unit 5 Russel House, Russel Square,, SS15 6TF, Laindon, Essex, GB

http://aeroliteluggage.co.uk

Contact Here
Recently Added