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Reviews 223
Tony
Nov 17,2022Excellent service and home insurance product (ref 0/ACAX09LA01) from Alan Boswell. Renewed and recommended to friends and family members. 100%satisfaction.
Claire
Nov 11,2022Clear policy which is competitive price wise. Very helpful staff.
Patrick Gale
Nov 02,2022Great colleague engagement
MRS R BONHAM
Nov 02,2022Excellent service and great value for money
Malcolm A Clark
Nov 01,2022Best for price, communications & knowledge. Been with you for years.
Sally Keenan
Nov 01,2022This company is very efficient and professional with prompt response to communication.
Margaret Scribbins
Nov 01,2022Not impressed by you sending out a huge increase on last year’s premium in a letter without discussion or a named person to contact. Seemed pretty shoddy
customer
Nov 01,2022Annette is great, understands our business and is efficient, proactive and a pleasure to deal with.
Frank Briley
Oct 26,2022Block of flats insurance switch. Paul Marshall was so helpful, efficient and responsive compared to 9 other broker companies. He went above and beyond.
gill middleton
Oct 11,2022renewed my insurance and all was fine!
Mrs Wendy Coleman
Oct 09,2022Upon receiving our renewal premium this year, we thought it was a little bit high. Upon contacting Alan Boswell though a very helpful lady found us a cheaper deal quite quickly.
customer
Oct 02,2022Managed to get Policy reinstated at 24 hours notice after it had lapsed due to illness
John
Oct 02,2022Have used the Alan Boswell Group for above 12 years. Having professional support gives me the confidence of knowing I am fully protected carrying out my teaching duties as a Private Tutor.
Janice
Oct 02,2022I have used Alan Boswell for years - I would never get my insurances anywhere else.
Consumer
Oct 01,2022Excellent knowledgeable agent who was able to deals with my business efficiently
Sam Bradley
Oct 01,2022We are a customer with a self-drive hire policy for our two motorhomes going into our third year of cover. This year we have been disappointed with the service from Alan Boswell. We've been unlucky enough to have a couple of claims and so we specifically contacted them to request our renewal quote in good time. The first quote we received was higher than the previous year, as we expected. But then, unexpectedly a couple of weeks later Alan Boswell contacted us to retract this quote, replacing it with one where the total premium was over 20% more. When asked, they said this was due to the number of claims, though this hadn't changed from the point where they provided the first quote. Later they did claim to have "renegotiated" with our insurer and dropped the premium somewhat, but it was still more than the original renewal quote. Replies were also quite slow, they weren't very helpful and there was little continuity as multiple people dealt with us. We're also having a hard time with their claims department at the moment who are very hard to deal with and very slow, following an incident in July we still don't have a claim approved or a date for the works to happen.
Katherine Fear
Oct 01,2022Very easy and helpful company to deal with. They answered my recent query very quickly.
Martin strudwick
Oct 01,2022Received reasonable renewal quote for home building and contents and needed to include recent purchase of hearing aids Was given provisional quote and asked to ring back when aids in possession for serial numbers etc Week later and duly equipped with information required renewed and paid in the one phone call Most efficient as usual
nas az
Sep 21,2022DO NOT TAKE OUT ANY INSURANCE WITH THEM - THEY WILL TELL YOU ANYTHING TO GET YOUR MONEY BUT WILL IGNORE YOU IF YOU CLAIM OR MAKE ANY COMPLAINTS AND FIND ANY EXCUSE NOT TO PAY OUT!!! Also please be very careful as they have unfair terms in their policy, so it is will be virtually IMPOSSIBLE for you to have a “valid” claim. Can I urge all those who have also been mis-sold a policy to put a bad review about them to warn others and report them to the Financial Ombudsman and Trading Standards, as they should be heavily fined by the FSA.
Prospect House, Rouen Road, NR1 1RE, Norwich, GB
https://www.alanboswell.com
Mr. AHL
Nov 26,2022I have used Alan Boswell for my Buy to Let insurance cover for several years. In 2021 I needed to claim for “rent guarantee” since the tenant had stopped paying. So, for 9 months, until the tenant was evicted I depended on the insurance cover I had purchased through Alan Boswell. They had placed the cover with Royal and Sun Alliance (RSA) and my monthly claims were administered through a processing company, Legal LIM. The payments were always late sometimes by as much as 2 months and were never paid on the same day in the month, twice. I depend on the rent to cover my bills, so I became overdrawn at my bank. It was a nightmare to have to chase all 3 companies every month, by phone and email. RSA hid behind Legal LIM who soaked up all my ire. I was awarded compensation from Legal LIM for inexcusable service. Alan Boswell, to be fair, did answer the phone and respond to emails, but they were impotent in the face of stonewalling from Legal LIM and RSA.