To leave a review you need to be logged in
Reviews 773
janie wood
Dec 09,2021SERIOUSLY AVOID THESE COWBOYS. I am just so glad to be finally rid of them, please please stay away They don’t give a damn about harassing you. It’s all about their money and not your mental well-being
Melissa Murray
Dec 09,2021I find the staff so helpful always there to help and always wanting to make sure as a person your ok thay even sent me flowers when I went though a bad patch was so lovely an put a smile back on my face its the little things thay do that make these amazing
Nicky
Dec 08,2021I hope this helps people. I've got a loan with amigo and I've suffered alot of mental health issues. I was sold the loan without them looking into my debts or my gaurentaur. I had numerous threatening phone calls letters. Then I found out that I was entitled to equitable set off. Basically if you have made a complaint you have the right to stop paying the loan until this goes to the courts. They cannot pester you or your gaurentaur. I would recommend if anyone has a loan with amigo and has made complaints you should contact them and tell them you are not paying the rest of the loan until they have been to court.
Maria Santos
Nov 25,2021My daughter had financial difficulties in which an amigo loan helped to solve the problem, as a guarantor I noticed the enormous help of the amigo understanding the situation. Massive thank you for Amigo Loan .
Umar Bhatti
Nov 23,2021Horrible experience, stuck in debt with amigo loans and loads of interest added to make it even more stressful. Wouldn’t recommend
Tim Smith
Nov 22,2021Spoke to Dean today and honestly the best customer experience I have had in a long time. Very good rapport built very quickly and friendly and approachable. Help me with my query and armed to care about my circumstances. Managed my expectations clearly. Amazing service Dean, thank you.
Mrs Ellen Wilkie
Nov 19,2021The gent I spoke to was very understanding and put me at ease to speak openly about my situation
Bintu
Nov 16,2021Worst company ever, I took out loan of 3000 with Amigos. I have paid 6300 so far. I am in debt and money that can go out to paying other companies is only going to Amigos. I am in regrets that I took out a loan with this company. They need to come up with a plan for us because we are watching closely. The worst company ever.
Sahr Yahia
Nov 11,2021Professional, kind and understanding. I am having a very difficult time and the way amigo responded to my call was second to none.You took common courtesy to an uncommon level. I am so grateful for your help. Thank you very much.
Daria Tudor
Nov 10,2021ive just been given the right to equitable set off wich means i dont hav to pay anymore till my complaint has been dealt with great news thanks amigo
Scott
Nov 09,2021Hounding me for a missed payment but unable to log in to the system to pay nor change the due date.... Is it just coincidence that you log into the app close to the payment date to try and change it the app says they don't hold any bank or payment details, leaving you unable to change said date? They then send a text about a letter regarding a missed payment but can't even log in to see that either.....
Daniella Abreu
Nov 03,2021Had a review with Melissa. I must say she is just great, professional calming and very helpful what an asset to the company and what a great help and understanding Melissa took on a personal level as well. Thank you Melissa we need more people like you in this world during these difficult times.
Dolly
Nov 02,2021Extremely high intrest, lend to people so they can scam them later on. Didn't want any of my financial information when I took out my loan but as soon as I was in financial difficulty they wanted to know the ins and outs of my butt hole. No support whatsoever even though I paid on time and never missed a payment for over a year. They do not give you the correct information when you call for advice, literally sounds like they are all reading from a script. Exploiting people who are in desperate need for cash and then screwing them over later on.
Edwin
Nov 02,2021Speaking with Melissa today and we came to an arrangement about a more manageable monthly payment I am so grateful for this, I feel like a huge weight has been lifted off my shoulders. Thank you
Rj vw
Oct 29,2021This company should be done for borderline harassment !! Greedy !! I hope there company goes bust !! ASAP
Natasha Emery
Oct 26,2021They are awful!! I complained after my partner was in a serious accident and on life support. He is now disabled and cannot be used as a guarantor but they ignored me. Said it was not their problem. They are so rude sometimes and not empathetic. They use threatening tactics and have caused me a great deal of stress.
Paul Roberts
Oct 24,2021Wouldn’t recommend these to my worst enemies I was a guarantor for my ex wife who stopped paying after she tipped up a £1500 loan I never agreed to so amigo faked a tape with me agreeing to the first and used it for the second they bullied harassed threatened me daily via phone e mail when I contacted them with my wife’s address and phone number to contact her they said they didn’t need because I was liable told them I couldn’t afford the repayments I was living on my own with my 14 year old son they told me not to pay my other bills and focus on the amigo debt and one advisor actually said what type of man can’t pay his debts!!!!!!!! I was flabbergasted I’m glad they are now in trouble and hope they get fined the maximum they can made my life hell for 2 years plus
Aaron
Oct 18,2021I've been a customer with Amigo since 2018 and I have been so blind, as I thought this was a wonderful company and the staff were all so nice and helpful. This is not the case and I need to warn all existing and potential customers of the dangers of this service. I suffer from a couple of conditions, confirmed by a legal assessment, one of which is Dyspraxia. This impacts my ability to perceive things, however, I'm sure you'll agree with this review that it is completely misleading and anyone would fall for it. I took out an initial loan of £1,000 in 2018. I made 9 payments towards this balance, before I was promoted to receive a "top up" of £500, which would update my balance to £1,500. This would increase my payments, due to increased amount borrowed and interest (seems simple enough right?). I then updated my loan again when offered a "top up" to £2,000, again Ben on the phone referred to my disability as a "frame of mind". Have you ever heard a company say something so thoughtless and upsetting to a vulnerable customer? I also made sure to record my calls, so this is something I will be sharing with the financial ombudsman. I've received some help with totalling this all up, but I initially asked to borrow £1,000 and was offered 2 "top ups", so I've only borrowed £2,000 from the company since 2018. However, on the phone, and as confirmed by 2 representatives (both recorded), these aren't top ups at all and are in fact "new agreements". When I asked why they offered me as a "top up" when it wasn't, especially when I was disabled, I was told that it was "in the terms and conditions". Why wasn't this offered and why are vulnerable customers being exploited especially? With that in mind, I've totalled up that I've paid £2,923.27 already (with another payment of £98 due today). So throughout my whole loan, I will have to pay £4,485.04 for my initial £2k loan. I've also made a complaint, but the company is yet to resolve this and they have even denied my claim for Equitable Set-off (something my friends told me about, if you have a loan with them, look into this ASAP!). Please I beg you to avoid this company, they are nothing but loan sharks and will hide behind their legal jargon and not care about you as a customer whatsoever. Even my disability was called a "frame of mind", do you have any disabled relatives? How would you feel if there disabilities were reduced to a "frame of mind"? Listen to the negative reviews and let this company go into the ground where it belongs. No business deserves to trade with such exploitation and deception, regardless if you're disabled or not.
June Stenson
Oct 05,2021Louis was very reassuring and so professional
Nova Building, 118-128 Commercial Road, Bournemouth, , BH2 5LT, Bournemouth, GB
https://www.amigoloans.co.uk/CRC
PAUL HART
Dec 10,2021When I first agreed to be a guarantee they promised it would be 3 missed payments before I would be asked to make a payment, this was not true. The person I guaranteed ended up being a single parent with 4 children. She managed to in the end make good on the loan at the correct time, but during the last 3 years if a payment was late by even 1 day I received a text and an email asking me to make good on the payment I feel like they should rename the company to Amigo loan sharks