Asda Mobile
To leave a review you need to be logged in
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone.
Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone.
Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Reviews 814
Michael Gibbons
Jan 30,2025so glad i made the decision to go with asda mobile grateful for your support but the only thing i have is i got a second sim card for you for my granddaughter phone but i can’t add it to my own account so i can monitor the card i have spoken to your support team but they couldn’t help me so sad i just wanted to monitor the data so on when i looked the problem on your site it said i could have up to 3 accounts on my account but this not the case
S. T. STANGER
Jan 30,2025I have been requested by ASDA to update the expiry date on my debit card. However, using the link provided this is not possible, I keep going around in circles and do not get any results and cannot update the expiry date on the card. In December, I ended up paying for four months in advance as ASDA could not take the requested amount after requesting the amount three times and I ended up paying with another debit card. ASDA then took the three payments it had requested from the original debit card. So now I am in credit no refund offered. I do not know who wrote the software for ASDA, but it is not fit for purpose!
Hailey
Jan 30,2025Please please please do not use this company!! I saw a good deal through a price comparison site and signed up with no issue through the website. I was advised my sim would be received within 2-5 working days. After 8 working days I rang customer services as a sim wasn't received or even despatched. I am pretty sure this is a foreign call centre and was very unhelpful, making me repeatedly answer unnecessary 'security' questions. I was advised a new sim would be sent out. I received a despatch email but the sim is yet to arrive. In the meantime I made a complaint. I received a response asking me to answer 'security questions' I answered and received another email asking me to answer the SAME questions. I have now made a request to cancel as I am within my 14 days cooling off period. I doubt they are going to make it easy for me. An absolute shambles of a company. Not at all what I would expect from a trusted company such as Asda. Starting to wonder if I have been scammed. Also the app is dreadful and barely works
Craig Stanway
Jan 30,2025Wonderful company
siobhan McBride
Jan 30,2025Helpline was quick and easy to use. Operator was very helpful and friendly. It al a very straightforward experience.
Johnny Payne
Jan 30,2025Had asda mobile nearly a week great service and great signal 10/10
Peter Quillan
Jan 30,2025I have been with Asda Mobile a number of years and although my home signal is not great, they had been good value for money and the agents are very polite and helpful. That being said , every month since July to January, my monthly recurring bundle has failed to renew, leaving me cut off and unable to use my phone. I have to call Asda up, and then manually give my card details again to get service. My bank has told me that this is an Asda Mobile issue and Asda agents have also stated that it is a known issue. As I also use my phone for business, after 6 months I can no longer risk using Asda mobile and unfortunately if it happens again, I will be moving to another provider.
Graham Cowell
Jan 30,2025My wife wants to have me listed as an authorised contact. Neither your phone operatives, nor your email seem capable of doing something that simple which can easily be done over the phone under GDPR.
John
Jan 29,2025Decent No complaints so far.
Diana Stowe
Jan 29,2025My experie4nce with Asda was great. Really helpful and polite
customer
Jan 29,2025I just wanted a very basic SIM package, at a good price. Asda did both. I needed some help setting things up, help online and on the phone were very friendly and helpful.
Rajendra Yadava
Jan 29,2025Bought sim off peg good price easy to set up and activate But I must criticise they advertise to order on line but after four requests never arrived but money paid was kept in credit thank heaven wish call girl should say honestly go to store and buy or pay more for postage
Kenny Whitmarsh
Jan 29,2025It's fast 👍👍👍
customer
Jan 29,2025Sim never turned up. 3rd time now.
steven kemp
Jan 29,2025Could not log in to activate
Mark
Jan 29,2025Great service and signal. I have no complaints regarding the signal I receive or the service from the people you speak to. Infact it's much much better than the competition and big name networks. I do wish the app was better and there was live chat available.
DARREN Bree
Jan 29,2025Website continually fails to link my number with my account, despite 2 calls to customer services and an email to them, no remedy, still get emails from them "reminding me to link my number".
Mary Sharp
Jan 29,2025SIM Card worked right away. It was great to be able to speak with a human being on the Asda mobile phone helpline.
Montserrat Regueira Fernandez
Jan 29,2025Dua answered my call. She is very polite and listen my struggles. Dua has sorted everything for me. No rushing, no stress. I am very grateful. Asda mobile must be very proud having her working in the company.
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, GB
http://mobile.asda.com
Susan
Jan 30,2025Can't get it to work