Asda Mobile
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Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone.
Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone.
Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Reviews 814
customer
Dec 15,2024Ordered a contract sim it never showed up..contacted customer services they said will send a new one out 6 days ago and still not here..not a great first impression 😫
Fran Lewis
Dec 15,2024I found Asda very helpful when I changed my provider
customer
Dec 15,2024App didn't work. Stupid cloud flare blocking. Didn't go with you in the end. Terrible response time from customer service. And then they couldn't confirm future pay rises or not. All in all, terrible
Valued Customer
Dec 15,2024Issues still outstanding. Contacted customer services many times - app is terrible- keeps logging me out - loose coverage on phone occasionally. There is room for improvement.
Khaled
Dec 15,2024Great value for money, it's a no brainer!
Valued Customer
Dec 15,2024The of the company reassures me of good service and hope my thinking is right. However so far so good.
andrew hunter
Dec 15,2024Great service and prices
I have placed an order around 34 £ and booked slot of home delivery from 4pm to 5 pm and then no one comes to deliver but still marked it as delivered I contacted with customer service and asked them to contact the driver but they told me they are unable to contact either driver or store and i insist them to contact, later they told me the store won’t answer their phone and only promised me to issue refund, so basically I spent good money and time but get nothing except uncertainty and still have to wait my money back to my account in 5 days and more importantly I have to figure out my weekly supply elsewhere that is how they treat their customers and I can’t imagine those kind of scams still exist in 2024 To summarize the overall: I payed money to their account and get nothing but take the risk of getting my money back in 5 working days Update: now I have received my order after they later delivery without noticing me before and I am contacting the customer team to cancel my refund
Maria Buckingham
Dec 15,2024It was really easy to do -- and quick. Instructions are vrt clear ad the websie has a FAQs section that works really
Leslie Brown
Dec 15,2024The £4 a month deal is ideal for the needs of my wife who just wants it for emergencies and the occasional call but the only problem was the bebsite in setting it up which was not easy
Andrew Pickstock
Dec 14,2024Still waiting for a SIM card that was ordered almost 3 weeks ago. Advertised as first class post but they said allow 3-5 days for delivery on order confirmation. Chased up by email but still waiting!
Kristian
Dec 14,2024Their app is absolutely rubbish! You can’t log in, then you can, then you can’t. It tells you your password is wrong even tho it works on the website. The whole experience of the app put me off using them so the sim I paid for got binned.
Ian
Dec 14,2024Easy to activate and take on previous number. Too early to tell whether signal is going to be great.
Shoebbhai
Dec 14,2024Excellent service good network
Maurice O’Dea
Dec 14,2024A good package. Availability of a human being to talk to. Sensible and prompt action and advice
Julie Hegarty
Dec 14,2024Was easy to change over from previous supplier
Madgescotland
Dec 14,2024Excellent price for SIM card package and in particular I was impressed by the very helpful customer service support that I received. The only downside was the problems associated with trying to access the website and register the SIM card, not straight forward!
Annette Smith
Dec 14,2024Very helpful service
Gregory Francis
Dec 14,2024I gave them 1 star because I am unable to give them less than that. My problems began on being blocked from the Asda mobile website after taking a phone contract. I tried to speak to someone on the phone, to help, on two occasions, the service was abysmal, so I decided to email their customer services to end the contract under the cooling off period. They took three days to respond, asking for my number, which I gave. 6 days later and no response.
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, GB
http://mobile.asda.com
Keith butler
Dec 15,2024Lovely clean well stocked store Very helpful staff a pleasure to shop at the hollingbury and lancing ASDA stores 👍