Asda Mobile
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Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone.
Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone.
Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Reviews 814
Eleanor Miller
Jan 26,2025The lady I spoke to was so nice and understanding. Have been with Asda mobile for years and wouldn't go with anyone else.
Julie Sauve
Jan 26,2025I got 2 sim cards last week and I phoned customer service to ask if anyone could do it in your asda in elgin, we tried doing it over the phone but I get so muddled on a phone and I told her it didn't matter, still struggling with the sim cards
john davies
Jan 26,2025Tried lots of times to register never sends verification code, goes to Asda groceries site ,account not showing much absolutely useless app, phone help not much use
John B
Jan 26,2025uses an overseas call centre ,with some times not being able tell what they say
Barnaby
Jan 26,2025The staff were all fantastic. So professional and helpful. Patient and genuinely caring. I have never experienced customer service to this level. Well done to all the staff who answer calls at Asda mobile.
Dawn McIntosh
Jan 26,2025Easy to change over
Mary Cupitt
Jan 26,2025This is the most ineffective company ever. They fail to renew your package, they blame the bank and each month is a battle to top up. DO NOT USE THIS COMPANY.
Sandra Shore
Jan 26,2025I cannot login to my account and I noticed that the unlimited £20?bundle I used to buy has been taken away without notification to the customer. I am trying to find the £12 for 100g pay as you go as I don't want a contract and can't do so on Google. Asda mobile have lost a customer going elsewhere for a better deal. Last year I had no end of issues when they kept taking payments twice hence why I don't want another contract and I had to ask my bank to block them from taking further payments. Bye Asda mobile going elsewhere in February.
John Collins
Jan 26,2025I am getting regular reminders to register my sim card (did it two weeks ago) I have tried several times to link my number to my online account, I have phoned three times at least and spent several hours in chat. Everyone tells me it's in hand and it will be fixed very soon - but it's not.
Danielle Bailey
Jan 26,2025Annoying that every single time both mine, and my childs bundle is due to renew it doesn't work. Every time I have set up a recurring bundle but it always says it failed to renew leaving us with a day of no use. Can't even buy a new bundle when this happens as there is one being processed. Tried calling asda and the same happens. They sort out the recurring bundle but at the end of the month it fails to renew.
david cole
Jan 26,2025I have been trying to activate my simm card since i bought it from you but cant seem to doo it it just keeps sending me back to first page all the time. Hopeless.I have managed to set up my monthly payments on a direct debit by phoning. The lady was very nice and helpfull but still dont seem to be able to get into my accouunt even though I have a user ID and password. Dont know whats gong on. Your site doesn,t seem to work.
Joe
Jan 26,2025The sim took awhile to arrive, much longer than advertised, when the sim finally arrived, the process of setting it up and porting my number across was made very difficult with multiple phonecalls to customer service needed. When my number was finnaly ported over, I was unable to use mobile data as apparently this is a different setup, which again required a further call to customer service. When I finally resolved this, the agent dealing with the issue gave me 10gb of data as a good will gesture, which I never asked for nor do I need. Following this phonecall I noticed this infact has been charged to my account so not good will at all. I'm not wasting my time with another call. The reason for 3 stars not 1 is the coverage is good for the areas I need, and the price is cheaper than I was paying from another provider.
Lorraine Hughes
Jan 26,2025Excellent value for money
Thabo Molopa
Jan 26,2025The person I was speaking to was knowledgeable enough to get me what I asked for,very patient respectful humble and willingness to go an extra mile. I give him 99/10
Victoria Leishman
Jan 25,2025Asda mobile app doesn't let me sign in so I called customer service they activated my SIM I still cannot access the app.
Ian Birch
Jan 25,2025I did not purchased a plan
Alexander
Jan 25,2025Unable to activate the sim not much help from customer support. Runs on Vodafone and poor signal where I live would not recommend
customer Alan bagnall
Jan 25,2025Very good price brilliant
Jules Capocci
Jan 25,2025Every time I’ve had cause to call the helpline I have been skilfully assisted by a polite and courteous call handler. Their rates for add on data bundles are cheaper than I have found anywhere else. Well done ASDA Mobile. I will always recommend your services.
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, GB
http://mobile.asda.com
Peter Dickens
Jan 27,2025Had a difficulty using the web site and spoke to customer services and they have assured me it has been sorted now. The service is good value for money and customer services are polite and efficient.