Asda Mobile
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Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone.
Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone.
Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Reviews 814
Joan Keown
Jan 25,2025My SIM took a long time to arrive by post, when it did arrive i had to phone Asda to set it up for me they were very helpful and pleasant. It has worked perfectly great coverage
customer
Jan 25,2025Your customer help line was very helpful. And even phoned back to see how l was getting.
John Carr
Jan 25,2025All OK, just took a few days to connect.
FoolishSausage
Jan 25,2025Helpful agent made my query a breeze fantastic service and value for money at £4 a month for unlimited calls and texts 10/10 A**
LKH
Jan 25,2025Perfect 👌🏻 👌🏻 👌🏻
Ceri Chichester
Jan 25,2025Very helpful and polite when I called for assistance in changing my provider but keeping my number. Telephone coverage has been great so far. Very pleased
Sharon W
Jan 24,2025Easy to use and exactly what we needed at a very reasonable price.
customer
Jan 24,2025Very very bad sim of Asda. I have received my sim 1 month ago and still yet my account is created. When I am creating account it show me your account is blocked. You can contact with costumer support number. When I am calling they are asking about my personal information sim authentication code and then say me you can try 2 days after your account will be creating. I have tried many times but, my issue is not solved they are just wasting my precious time. Now I Will be buying another sim from other company.
Robert G
Jan 24,2025Bought a PAYG SIM from Asda Mobile - arrived quickly and instructions were clear. SIM worked fine - the problems I had were with the Asda Mobile website. The instructions said to create an Asda Mobile account and link it to the phone number but the code needed never reached my phone. Customer services were very good and sorted things out. Later I had a problem that I could only login to my Asda Mobile account by using the password reset option - inconvenient but it worked.
Lynn
Jan 24,2025Still haven’t received sim this is the second I’m waiting for.
ROBIN
Jan 23,2025Great price and very easy to setup.
Simon Love
Jan 23,2025Takes soo long to send a SIM card out when you order one ,should be next delivery ,once the same card came it fell to pieces when inserting in the phone ,so had to order another one the customer service is very helpful though .
Martin Johnson
Jan 23,2025Good value and great rewards. Mobile app will not load to find current usage.
Steve
Jan 23,2025I had a lot of problems trying to buy a SIM from their website, as it kept sending me round in a loop. I tried 3 different browsers, making sure extensions that might interfere with the process were disabled. There are several other mentions of this issue in other reviews on here. After trying for about 20 minutes, eventually it worked. The SIM arrived in 3 working days, which is fine. After inserting the SIM and turning my phone on, I received a text welcoming me to Asda mobile and asking me to complete my registration online. However, I am unable to activate my number as when I try and register it on the website, it tells me a code has been sent, but it doesn't arrive. I have tried 3 times and made 100% sure that I've entered the correct phone number. Again, there are other people on here mentioning the same issue. Finally, it seems that it will only connect to 4G where I live, despite the coverage checker saying that 5G connectivity should be "good indoors and outdoors". One of the main reasons I wanted to switch to Asda is because my existing provider doesn't offer 5G coverage in my area. My phone settings are correct and it's set to prefer 5G, so that's not the issue. All in all, it was quite a frustrating and disappointing experience, but at least I'm only out a fiver. I need a reliable service as I have no landline, so I'm going to stick with my current provider.
Louise Rowland
Jan 23,2025The price is great and the sim card arrived in time stated. but the website kept crashing so I had to keep closing it down and reopening it
Lesley Wright
Jan 23,2025Sim only contact, saving me £30 a month, it was very easy to change over. And when I got stuck the customer service was brilliant, they were curious, perlite and very helpful, 100% for this. Set up direct debit so payments come out monthly and they send a reminder via text of when payment is due. So pleased I changed over.
customer
Jan 23,2025I was very happy with the help and information from your operator who was quite knowledgeable and knew her job well thank you for your help and understanding. D Broderick Hull .
customer
Jan 22,2025Order 3 sims and none arrived
customer PHILIP
Jan 22,2025WEB SITE WAS EASY TO READ,VERY GOOD VALUE,MY ACCOUNT PAGE IS GOOD AND EASY TO FOLLOW, WOULD RECOMEND
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, GB
http://mobile.asda.com
customer
Jan 25,2025EDIT: If you are a potential customer, please note that I politely asked Asda not to respond to this with the usual, "Your issue is important please reach out .. etc", because we have all tried that. Guess what. Same standard response. They don't even read these reviews. _______________________________________________ Your website has been broken for weeks now. For new users (many have complained, some have binned their SIM in frustration) it is impossible to link the SIM to the new account. One is redirected to a 401 page or "Sorry you are forbidden from accessing this page". I have been trying for two weeks and just tried again - same result. Your Support and Complaints staff can only refer the issue to Back Office. Is anyone alive in Back Office? - you should send someone to check. I am worried for them. In the meantime you bombard us (from no-reply addresses of course) with reminders to link our SIMS to our accounts. We wish. Utterly hopeless. If you respond to this Asda, please don't use your standard reply asking me to reach out to customer support to deal with my issue. We have all done that, often, they are very nice and tell us that they would love to help, but can't. The website is broken and they have no power to fix it.