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Bailey Of Bristol is the home of The Nation's Favourite caravans and motorhomes.
With over 75 years of experience behind us, we never stop considering how we can push the boundaries of engineering and innovation in everything we do.
Bailey continues to be at the forefront of designing and manufacturing top-quality leisure vehicles that offer comfort, style, and adventure.
Reviews 344
Mr Atkinson
Jul 29,2024We brought a brand new unicorn in 2022 and have had many warranty issues bits falling off and broken very poor quality. But the worst thing is we now have a crack in our caravan outside wall that is clearly caused by a brass fitting for the door latch that must have been added at the factory when new but Baileys are saying it’s not covered by there warranty, the cost to replace the wall is £10k. How can Bailey take no responsibility for this defect. Don’t ever buy a Baileys caravan!!!
Pat
Jul 26,2024Based in Ireland and bought a used Bailey Caravan and wanted to order a few bits for it but turns out Bailey only service the United Kingdom, So Irish buyers beware you may want to reconsider purchasing a used Bailey, May get what I'm looking for through a third party website
Denise
Jul 21,2024Having bought a Bailey Phoenix 420 brand new in July 2023, in July this year the main door lock barrel fell out while on a site in Norfolk, I contacted my local dealer on getting home who tried to put in a warranty claim for me,only to be told the lock barrel was not covered by the warranty even though in the warranty booklet it states they have comprehensive cover for parts and components. I am having to purchase a new barrel with a delivery of 4 weeks minimum plus a delivery charge, this means my caravan has a door which I am unable to lock until the end of august at the earliest, not the most secure of situations. Baileys do not seem to care or honour their warranty once you have made your purchase. I am now wondering what else will not be covered by this so called comprehensive warranty.
mark colyer
Jul 11,2024I bought a new Baileys Phoenix 644 in Feb 22, all went well until it went in for the first service in Feb 23, the van had damp in the back of the caravan! it got repaired in November 23, 8 months later! couldn't be done before they said due to backlog! in early 2024 my wife and i decided to buy a static caravan and sell this van, the problem is when i went to sell the caravan 3 months after it had been repaired it had damp in the front! even though Baileys chipping sodbury had done a damp report 3 months earlier? so i took the van to be checked and the parts to be ordered by Baileys at chipping sodbury, at this time they said the quickest they can do the work was August! 6 months after it was reported, to make it worse baileys wouldn't book the van until the parts came in, the parts came in a few weeks later, so i booked the van in, when they told me the quickest they could do the work OCTOBER 14th. So i had to wait nearly 9 months! the reason they gave was they have a backlog with repairs of damp caravans! when i rung Baileys Head office they didn't help at all! the issue was with Baileys chipping sodbury, but they didn't care how long i was waiting for the repair to be done. So i have had the van stuck on my drive for 6 months, i decided to try and sell it at a reduced rate, as i need the money, i sold it but i have lost a fortune on it! ALL BECAUSE BAILEYS DON'T CARE ABOUT YOU! i never write any reviews, but i'm so angry about this that they can't get away with this. How can you buy a brand new van and get damp twice and have to wait so long for both repairs and you get treated like this? Also when i was cleaning the van recently i found out why it's got damp at the front, it's got NO SEALANT BY THE FRONT WINDOWS, AMAZING! how did nobody see this when it was made?
Neil Hunt
Jul 05,2024Just changed our old Swift caravan for a second hand, fairly new, Bailey Phoenix 644. Very pleased with the van and the transfer of warranty was quick and simple. Overall the Bailey experience, so far, has been excellent.
Raymond underwood
Jun 07,2024Here we go again my Bailey advance 640 has been in yet again for the same old repairs and problems this company sells nothing more than rubbish i had my moterhome new in 2019 and its been nothing but problems with it and its been in for repairs now from 19 march and is still in as we speak so i have lost 3 months or the summer yet again no one wants to take responsibility for this piece of rubbish that continental leisure sold to me from Bailey there has been about 50 folts and its been in for repairs more than i have used it we pay top money for our moterhomes and to be honest thy are rubbish not fit for purpose and Bailey has the worst customer service i have ever come across in my life and im 60yrs and had a lot of new cars and a few moterhomes thy dont give a dam about there customers there staff are not nice at all very rude and abrupt and really dont care because thy know thy can get away with it they must be paying trading standards because thy are as useless as a chocolate tea pot dont buy anything of this lot of plums i guarantee you will have a wold of pain with your 60 to 70 k cheep creap from China thats where all the parts are coming from to build all this rubbish that thy sell something needs to be done about this i have contacted my local mp to look in to there company and as you can see by there reviews there is clearly a problem im sick and tired of things going wrong all the time i have had countless holidays ruined i have called Bailey and thy are not interested 5 yrs of hell i have had with this moterhome and its still going on now i have lost 5 members of my family in this time also including my 23yr old sun who hung himself on jan 29 2024 and thy dont give a dam cold people who shouldn't be allowed to sell tents please please dont buy a Bailey moterhome or caravan of this lot of horrifying people anyone who has has similar experience with this company and it looks like there is a lot of you I'd love to know and we can take them on as a group and put a stop to this madness that people have to go though thy need to be stopped from selling there rubbish to people just so everyone knows i just had a email from trustpilot saying this writeup has been red flag because Bailey dont like people saying the truth about there appalling company and this just goes to show thy guilt everything im saying i can back up with paperwork that i have thy can not and will not get away with the way thy have treated my family and put us through and you only have to look at there appalling reviews on here it speaks a 1000 words thy have picked on the wrong customer this time and thy can try and block my reviews all thy like but it want stop me or the people who i am getting together to do a big protest out side there factory and i hope trustpilot does not removed this as what is the point of having it if you cant say what has really happened as i said i can back up all that im saying 100% so if you want to respond to this Bailey how about putting your customers first instead of running to trustpilot because you dont like what people say if you looked after your customer in the right way and built better quality moterhomes and caravans then your reviews wouldn't be so bad and you would have happy customers my i sir guest you get someone in who knows how to deal with your customers and make things right for them and respect them try that and you may just start getting nice reviews because in the end bad reviews will kill your business because everyone now looks at reviews and thy take them very seriously lets see what sort of response you can come up with that may just impress me ???
Letman
May 30,2024The 5 berth phoenix has been a great starter caravan for the five of us. It has everything you possibly need and gives a great nights sleep! Storage is great and everyone has somewhere to put their belongings. Looking forward to many more years of adventure.
Stuart Todd
May 29,2024I have been a Bailey caravan owner for the best part of 25 years always bought 2nd hand. Im at an age now I can buy brand new which was an Alicanto Grande 1 which I had for 2 years but have since downsized and I ordered a brand new Bailey gt75 420. Waited 6 months and had the Bailey upgrade and bells and whistles fitted. On day 1 of our Easter break the sun was shining on the back kitchen panel which highlighted a manufacturing ripple which was only visible at eye level whilst sitting and was not noticeable when it was really dull at the dealer. Highlighted to dealer straight away and drove there straight from our holidays for them to take a look at it. They agreed with us that it was a manufacturing fault and would contact Bailey for a return to dealer fix under the warranty. Well what can I say other than Bailey rejected the claim and blamed us for causing the ripple. Having read the reviews on this platform it’s all about the warranty which is not worth the paper it is written on and the lack of responsibility when you need Bailey most. My Midlands based dealer were brilliant. They unwind our deal and put us into a brand new Swift same size and a lot more. I have lost some money but it was worth it. Shame on you Nick Howard Managing Director for churning out a defective caravan and then blaming your customer. After all the loyal years my faith in Bailey went straight down the toilet. However all was not lost Having not seriously looked at others makes you have done me a favour as the Swift caravan is a far better quality caravan in terms of finish and quality and cheaper. I will never buy or recommend Bailey to anyone again. I would also advise you if you are reading these reviews to seriously look at Swift caravans before buying a Bailey as there is no aftercare. You can see the picture for yourselves in my profile picture. I really am disgusted.
.iris
May 20,2024Transfer with no problems of our Bailey caravan which is 1 year old second owner us. These alutech caravans are light and we have had a smaller orion for several years which has gone on to a second new home built in 2011. We are just getting a bit old and tired to make a bed up every night. Fixtures and fittings are great in our new phoenix plus 440 too. Obviously it's a caravan not oak furniture so you have to be a little bit careful but most things can be replaced. This is a perfect hobby for our retirement... and if you are getting one.... buy British!
Ian Jackson
May 14,2024Not happy at all with Baileys. We purchased a New Bailey Grande Pegasus Messina in November 23 via Oxford Caravans. 1st thing it didn't come with sink plug ( REALLY) I do realise that £ 32000 is not a massive amount for a New Caravan but it is a lot of money to us. 3 Strings on 3no windows have broke, various other catches have fallen of and the door doesn't lock(SECURITY). So I phoned Oxford Caravans who informed me I would have to bring it to them, which is a right pain as its on a Seasonal Pitch and I would have to empty and take down the Awining. I could understand this if they were major jobs. I asked them if I could use a Caravan Engineer who does work for their sister Company Reading Caravans, I was told I would have to get permission from Baileys of Bristol, who quite frankly where no help whatsoever. Moral of my story is Don't Buy a Bailey Caravan as Build Quality is Crap
John Hawtin
Apr 17,2024It’s a one star at the moment, depending on your response. Purchased an Alicanto grande Porto two weeks before Easter and used it over Easter, it flooded, from the water supply, we presume from first minute but we only discovered it on second day but we had to stop using water for two more days. The heating doesn’t work in the rear of the caravan. Edgings coming loose, three cupboard doors catching, kitchen sink seal has come away, hinges squeaking, battery issues (may be battery though) and one of the most annoying things in a caravan costing almost £40,000 at the start of the year, the sink plastic bowl is too high and doesn’t allow the chopping board to rest in place and I know baileys is aware of this, I have found one that fits, it is a spinflo for use in a swift, it cost £15, just wondered who at Bailey to send the invoice to.
Tyler Hamilton
Apr 12,2024After reaching out to the aftercare team which i find such an ironic title of a department, it was no surprise to be told that i am now in my own dealing a caravan which has had 4 previous attempts to fix water ingress in the same area of the van. This is a reflection of this company, flawed caravans which when problems develop, you need to get rid before your warranty expires. 4 episodes of damp in one area is certainly reflective of a vehicle not fit for purpose. Be careful before being wowed with glossy brochures and sales patter. £30k now for these vans from a company with a questionable moral compass. They do everything in their power not to acknowledge responsibility.
Mr Glenn. Sheppard
Apr 10,2024It was such a relief when calling customer services to speak with an assistant with very little waiting time. My questions was answered in the most professional manner and I was more than satisfied with the end result when ending the conversation. A confirmation email was also sent to me. Well done Bailey 👍
Lindsay Dodds
Apr 07,2024I bought a Bailey Caravan in 2022. This one was my 4th caravan from Bailey. Since buying it we have sadly had nothing but issues with it. It has been in to have doors fixed, windows fixed, the toilet fixed etc etc. Considering it's just my wife and I that stay in it, it should be in immaculate condition. We have recently discovered it now has mould in it which has rapidly spread. As any avid caravanner will know water ingress in a caravan is the last straw. Even more so when you discover this began as a result of faulty window fitting during assembly. I wrote to the CEO Nick Howard to express my total disappointment in the workmanship of this caravan. Needless to say I received no response. When the CEO doesn't care it speaks volumes about the staff below him. Our caravan is now yet again booked in to be 'fixed'. It has spent more time in being 'fixed' than it has being used. I will never ever buy another Bailey Caravan again and I would strongly advise anyone thinking of buying a Bailey Caravan to go elsewhere. They accept no responsibly whatsoever for their failings and leave people feeling disappointed and ripped off! Absolute disgrace!
adrian peers
Mar 19,202411/4 Update : Van now finally booked in for repair in July, it could have been in June but we have bookings to use the van at that time. Happy that Bailey has put in some effort to expedite, but really we shouldn’t have had to chase this up the way we have. I’ll update again once the repairs are completed. Thanks. 8/4 Update : Parts now confirmed as delivered to the Workshop, so thats taken 7 months from inspection to parts availability. Now the wait for Workshop capacity, fingers crossed we can fit between our planned use of the Van. 2/4 Update : Note that Bailey are “looking into” my complaint as per their response of 26/3, however still no tangible update on the missing parts or when we can hope to have our Leaky Lisbon repaired. 18/3 Original Post : Having owned a Bailey before we decided to trade up to a Grande Alicanto Lisbon and took delivery in August ‘22 though it is a ‘23 model, this was supplied by Campbells of Preston. On the whole we have been very pleased with the Lisbon and having taken early retirement have done a number of extended trips, we find the van comfortable and easy to live in. After almost a year of ownership and a few minor niggles image our horror to find the inside of the van flooded after a relatively short drive in heavy rain. We managed to establish the significant leaks were from the nearside windows and to a lessor extent from the three front panoramic windows and were advised by Campbells to Tape up the windows using clear Gorilla Tape. This first service was due and as we live some 350 miles from Campbells we used a local approved workshop instead as we had with our first Bailey. The result of the damp inspection was shocking, damp readings in the 60-70% range in the worst location and several areas with readings well above the 15% “investigate” threshold. Passing the survey as well video evidence to Campbells we were advised they couldn’t perform body repairs so would use a sub-contractor Motorhome and Caravan Repairs nearby and we should take the van there for inspection. Due to the distance involved we arranged the inspection as soon as we could which ended up being on the 8th September’23. The inspection revealed that the sticky tape seemed to be working and it was evidenced that most of the very high damp readings had started to reduce but were still high. We summise that the windows may have been leaking for some time undetected rather than being a one off like we originally thought. A claim was raised with Bailey to replace the two side windows and to investigate a repair the extent of the damp in the floor and damage it may have caused. Months passed and we struggled to get updates, we were informed on the 3 Nov ‘23 by MH&C Repairs that our claim 7623830 had been approved and parts were expected to dispatch from Bailey (Prima) by 10 Jan ‘24. This date came and went and we heard nothing, a few emails back and forth also got us nowhere, then a call from MH&C Repairs informing us the parts were not due until April ‘24. Not being at all happy about this latest update I decided to write to Bailey directly via their website about the parts. I got a reply on the 26th Feb ‘24 from Nicholas East at Bailey indicating that “All the items are ‘On Pick’ and will be despatched by the end of the week.” A delivery of up to two weeks was indicated which took us to last Friday 15th Mar ‘24. Optimistically I called MH&C Repairs last Friday afternoon to be informed they would have to call me back (which they haven’t). Separately I replied to the earlier email from Nicholas East to see if Bailey can confirm from their end that the parts have been delivered, today 18th Mar ‘24 I received a reply informing me that all the parts were delivered apart from a Window which is to be delivered directly from the manufacturer, no indication when (and what happened to the original window which was “On Pick”?) I have replied to Nicholas requesting this claim 7623830 be escalated within Bailey but frankly we are completely unimpressed by Bailey in processing our claim. We bought what we thought was a luxury caravan from a reputable manufacturer and we’ve ended up with significant leaks, water damage and damp smell. We are hugely dissatisfied with Baileys after sales care, Campbells as a Dealership who basically have washed their hands of the issue, and a repair shop stuck in the middle without the bits to do the work. ABSOLUTE DISGRACE and meanwhile we rely on stickytape to keep the rain out of our £40k Caravan.
Fran Pymer
Mar 11,2024My experience so far has been great - we've just bought a Discovery and have transferred the warranty in to our name (we bought from a guy who has bought it new last year). The form was easy to complete, and I had confirmation that the transfer has taken place.
customer
Mar 04,2024My Autograph 79-6 went in for a repair ro the drop down bed brackets,which had caused cracks to the inside walls. Iwent through my dealer who organised a back to Bailey warranty repair. Bailey said they would have the vehicle for three months to effect these repairs. It has now been with them for nearly eight months. The customer services work not tell me anything, alm questions have ro go through my dealer. Everytime the dealer spoke to them Bailey would say that they are quiting for a certain part. First it was exterior locker doors, then Labels, then A new Shower and now it is waiting for a new rear bumper. I know the repair turned out to be a major one, with Bailey having to completely reach both side panels. The shower and bumper replacement was because they didn't fit correctly when the new sides were fitted. They knew thi was a big job but they still quoted three months. It went to Bristol on the 10th of July, so I lost the use of my vehicle for a whole season. Even my dealer is fed up with there service and lack of replies and information. My dealer had now requested the vehicle back until the new bumper arrives. So at least I can get the use of the vehicle. Whilst at Bristol the Hab Check and vehicle became ober due. I have sent two complaints via email. Even asked to speak to a manager but was told no available and that they wouldn't call me. I am discussted with this poor customer service by Bailey. They do not seem to cate about their customers at all. Anyone considering a Bailey should have a look at the Bailey owners site.
Louise Graeme
Mar 02,2024Unfortunately this company allow frauds to sell their caravans . Their appointed dealer in Harrogate Steve Mann caravans is under a massive fraud investigation for selling campers and caravans and not settling stocking finance . Shame on Bailey .
Russell
Mar 01,2024I bought a secondhand Bailey caravan and have been impressed with the responses I got from the aftercare team. Nicholas was happy to transfer the remaining warranty even though one of the services was three weeks outside their allowable service window. Hopefully I won’t need to see how good the warranty actually is. The van is a 2020 Bailey Unicorn Cadiz black edition which we are delighted with.
Customer MAURICE STEVENS
Jul 30,2024Having just purchased my first bailey caravan unicorn seville 2 years old and transfered the remainder of the warrantyto me with ease thanks to the bailey after care team thank you Maurice