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Bailey Of Bristol is the home of The Nation's Favourite caravans and motorhomes.
With over 75 years of experience behind us, we never stop considering how we can push the boundaries of engineering and innovation in everything we do.
Bailey continues to be at the forefront of designing and manufacturing top-quality leisure vehicles that offer comfort, style, and adventure.
Reviews 344
Gary West
Oct 03,2023A great Motorhome from local dealership The vehicle came fault free and was in clean condition
Peter Cranbrook
Oct 03,2023Brought a brand new Bailey Adamo 60-4 it was delivered to the suppliers who we brought it from with numerous faults that should have been picked up on a quality control check after it was built, far to many to faults to list here. Totally Unacceptable. The dealers are fantastic sorting out all of Baileys issues. Not good enough Baileys.
Gwen Mcculloch
Oct 03,2023Well where do I start !!! We bought our ADAMO75-4i at the NEC Birmingham show from Emm-Bee motors in. Birmingham, the biggest and most expensive mistake we have ever made. I won’t go into the whole details but we have had problems since thy day we picked it up. The sub standard workmanship is appalling and after you have paid the money nobody really cares. The dealers are not interested, even when the faulty cooked delayed us from going to the EU on the date we had intended to go. If you go onto the BAILEY ADAMO group you will see that I am not the only person who thinks the same. We retired last year and we spent a big chunk of our retirement money on our dream motorhome but unfortunately we ended up with one that has given us more stress than we could have imagined. There are hundreds of Bailey customers saying the same thing on the group.
Steve Easton
Sep 27,2023Having just purchased a 21 month old Unicorn Vigo privately I wanted to transfer the warranty into my name , I rang Baileys & spoke to Nick East who explained the procedure which I did within a short period of time, I got the acceptance of the agreed transfer paid the £50.00 fee by Bank Transfer & now just waiting for the paperwork. It does make a change that you can pick up the phone & speak to a human & everything is carried out quickly & efficiently. Great customer service . Steve Easton
Jennifer Evans
Sep 27,2023Fed up with getting nowhere with an outstanding issue via the retailer, I contacted Bailey Customer Services directly. The issue was swiftly and satisfactorily resolved within 10 minutes! Wish I'd gone direct in the first place instead of months of being fobbed off by the retailer. Thanks Di, you are a star!
Mark Osborne
Sep 25,2023Just spoken to Cheryl on the help desk. Cheryl was very helpful pleasant and polite. I tried speaking to other manufacturers and they have not been so helpful, especially one large European manufacturer who refused to speak to customers.
Jim Cordell
Sep 24,2023Happy with the Caravan, very disappointed with the aftercare service from both the dealer and Baileys themselves for not giving any backup. The day i got the caravan home, I looked out of my upstairs window to find the big centre window (Cabrera) had a corner broken off of it. I phoned the dealer immediately and the warranty claim was issued. That was back at the beginning of February 2023, it is now Mid September and I am still waiting for a satisfactory answer to my problem. I have contacted the dealer many times, also Bailey themselves, to be told they are waiting for delivery of the windows from their supplier. Rubbish answer when you consider they have been fabricating these caravans all the time i have been waiting for a replacement. Why can they not supply my dealer with one of theirs. If the window leaked I would take the caravan back and demand a full refund. My warranty should not start until I have a fully perfect condition caravan. I am thinking of telling the dealer to take one off of a Cabrera they have in stock to replace mine, then they can wait for a new window before they sell that one. I bet that would be fixed quickly.
Mark Farrar
Sep 22,2023CHERYL who took my enquiry yesterday did everything she could to help. After been let down on numerous occasions by a caravan retailer Not Baileys of Bristol I add, CHERYL'S efforts made everything better. Thank you. You have restored faith in mankind
Ralph.
Sep 20,2023Had problems with a body panel/skirt joining strip supplied by a different supplier so spoke to aftercare/service at Bailey of Bristol, they was most helpful with there advice and subsequently locating and supplying the relevant strip.
Mr Derek North
Sep 19,2023I am in the market for a used caravan and have a few questions and concerns. Bailey have been great. Really helpful with quick replies to emails. Very reassuring. Brilliant service, particularly as I am not purchasing a new product on this occasion.
John Creighton
Sep 12,2023Bought an 11 year old Bailey Approach motorhome back in March 2023 and in the course of a 2 month holiday and having clocked up 4500 miles a few external items need replacing, mainly bumper panels. Contacted primaleisure their parts division only to be told these parts have been 'discontinued' and their suggestion would be try and source through a 'breakers' yard instead. Customer service '0'. Therefore please take note if you are considering purchasing one of their second hand motorhomes. JC
Norman Rogers
Sep 12,2023Bailey Caravans series 5 have taken a step backwards from the series 4, the large front infinity window is not fit for purpose as the lack of fly screens means they can't be opened in hot weather, also the front window blinds do not match the other window blinds in colour and are without doubt inferior quality, apart from that door magnets dropped off covers for speakers dropped off and on close inspection doors don't align properly overall I wish I kept my cadiz series 4 or bought an adria
Martin Gregory
Sep 09,2023We purchased a bailey phoenix 640+ at the start of August to replace our swift sprite alpine 4. We have found the van to be very bright and spacious and tows very well. We have been away twice for a total of 10 days since buying the van and have had no teething issues at all.
Mike Redwood
Sep 06,2023Having had our new Unicorn Madrid V since April I am now even more sure that Bailey have made a mistake when deciding not to fit nets to all the front windows. During this hot weather which obviously brings more insects you cannot leave these fronts windows open or even on the first catch. This design is ridiculous on a van where everyother opening aperture has a net. This design gives a lovely big window that really is non functional and a waste of money,also a great shame because overall I feel the van is good other than the usual odd bits falling off,blinds and grab handle covers all of which is quite normal within the caravan and motorhome world.
BARRIE
Sep 06,2023Purchased a new Bailey Ancona SE Grande from Forest Of Dean Caravans. Superb dealership and thrilled with the caravan.
barry
Sep 05,2023Bailey754DL, where do I start, the one bed moves only 5cm before fail light comes on, various light fittings fall down, garage door lock only locks in the open position, habitation door is delaminating, bung hole cover raised by 2cm leaving a very sharp edge for granddaughter to cut herself on and the number plate fell off. This reminds me of British Leyland, I so thought we had moved on from this. Response from Bailey is poor, no urgency no care. At some point I will dump this vehicle and buy German.
ken freer
Sep 03,2023I bought a Bailey Phoenix this April and have found that the brackets that bolt the front panel to the floor have torn through the structure of the panel. I wish I could put photos on here, it should never have left the factory. The front panel has been made wrong and there is no drip edge on half of it, allowing water to drip into the edge of the floor. Baileys idea of a repair is they will send a scratch and dent repair man round to put some filler in and spray it. I have asked for a refund which they are refusing. I have now got a solicitor involved.
Robert
Aug 28,2023I have had a few minor issues with the caravan but my main complaint is the time for repairs. I waited 3 months for a hinge to support the kitchen extension. Now 27th August I am still waiting for a replacement window blind which was ordered 22 April. I would suggest you avoid Bailey caravans as there are plenty other makes which hopefully care more about customer service. I did contact Bailey after their response on Trustpilot and was told the replacement blind was sent to "Duncans" the caravan company who sold and services my caravan in July, "No date given". I was subsequently sent a letter from the service company on 5th September who said the replacement had been received.
Helen Smith
Aug 24,2023Having invested in a Bailey Phoenix Plus 644 last February, it seems I've purchased a turkey. From the front bed slats being too short to make a stable bed and me ending up on the floor, the fridge door falling off every time it's opened, and the veneer peeling off the bathroom door, it seems the faults are adding up daily. I won't mention the amazing shimmy required to get around the bed during the night,! We bought off plan as it was during lockdown so we hadn't got the chance to see the rare demonstration model before purchasing. Our caravan came with a scratched floor which I'm still awaiting response and resolution for. Parts were ordered March 22 for the bed slats and Feb 23 for the fridge. After sales seem to be beyond a nightmare . It's not fun to sleep in the awning when I've spent £24 grand on a caravan! Please advise??
Iain
Oct 04,2023Poor service right from the start .senior salesperson i was dealing with was hard to contact and didn't have a good knowledge of what was being sold.i had asked to move to another salesperson but was told i couldnt. He also forgot to get my caravan registration plate ready for handover day. I then found 1 fault before I even left the forecourt which was repaired. I also asked how I was meant to jack the caravan to either level or change a wheel.he had no idea I then found 3 more faults once I got home.it is now booked in to get fixed . I then asked bailey aftercare and alko about the jacking issue .my responses never came as I just received nonsense replies . All I wanted to know was where to jack the van as the pre drilled side lift jack holes were stupidly located where a motor mover is situated .alko told me it was my problem as I hadn't fitted their alko mover which still would have been blocked. I feel as if my new caravan experience has been ruined by people not taking responsibility and giving me a solution since they have my cash and don't seem to care