To leave a review you need to be logged in
Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves. Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers
Get a free estimate today and book with $0 down!
Reviews 856
Patsi
Sep 16,2023Prompt, efficient and got the job done easily! Win all the way around!
Helen Xiao He Zhang
Sep 16,2023This company is an absolute disgrace and you should steer well clear from them. Not only had they sent the wrong amount of workers for the move, they also didn’t provide the packing materials we ordered. When asked about how to resolve this, they told us to go to Home Depot ourselves and told us to get the wrong amount of packing materials, which is not at all something you expect from a full packing service as expensive as them. To add to the stuff up, they then left me on the phone for four hours trying to resolve this matter. Sales pushed off blame to customer service, who did not call me back for hours even while the job was live, and then left me on hold endlessly until eventually I spoke to Emil who cancelled my order (per my request). All the while claiming it was Home Depot’s fault for not sending the boxes and not being accountable. Alex and Rob from the Sales team seemed nice enough but relatively incompetent and not focused on the job, and certainly didn’t take the job or customers seriously. Again - steer the hell away from this terrible business. Shockingly bad experience. (We ended up paying for a contractor to move our house instead of trusting these numpties with the move.)
Patrick Sullivan
Sep 15,2023Update: Bellhop's claims team did finally get back to me and we reached a resolution with compensation in an amount that was in line with my expectations. I have updated the original review that follows to reflect this. Several of our belongings were damaged in the move and we were directed to file a claim online. After filing the claim, we only received automated responses, and no communication from an actual human or proper resolution until several weeks later, despite the automated messages telling us to expect responses within days. The loading crew that showed up on our move-out date was not uniformed and not all of them were there on time. They also did not present any paperwork, refused to scan the code Bellhop told us they would need, and complained about their own interactions with Bellhop when pressed about it. They did not pack our items securely or use adequate furniture pads either, which we believe resulted in some of the damage that occurred. They also partly tore off the mattress bag our Bellhop agent told us we would have to provide, and the mattress arrived filthy and damaged as well. The trucking service seemed fine, with a timely arrival at both loading and unloading locations. The unloading crew were also fine, at least in comparison to the loading crew. They did their best to tape the mattress cover back together before any further damage occurred, though they did add some minor damage to another piece of furniture by allowing part of it to fall off the truck deck when trying to handle too many pieces at once. The majority of our belongings did arrive on time and undamaged, so this wasn't an absolutely horrible experience, but Bellhop was not the cheapest of our options, and we chose them because we thought we were getting superior service for the added expense. I'm left wishing we had saved the money and gone with a cheaper competitor.
Betsy Gavin
Sep 15,2023Excellent service. Really nice guys
Stacey Grebe
Sep 15,2023Bellhop was awful. Less than 12 hours before our move they TEXTED me and pushed back our moving time by 6 hours (texted me at about 9:30 pm and our move was set to start at 8:00 am). I was moving from an apartment to a condo, both of which had strict times for loading dock reservations (for our original time slot), which couldn’t be changed. I called Bellhop immediately after I received the text and reached customer support, however, they reported they couldn’t reach the operations employee who sent the text and to call back in the morning. When I called back in the morning, I again only reached customer support and not operations. We ended up having to rent a UHAUL and do it all ourselves. The only good thing is that bellhop reimbursed us our copayment and didn’t hold any penalty since it was a mess up on their end. Wouldn’t recommend, terrible experience. We were moving locally within Baltimore, MD for reference.
Kyle Garcia
Sep 14,2023On time, guys were efficient, moved quickly, and handled all my belongings safely.
Deborah
Sep 14,2023The team you sent over was awesome! I highly recommend Bellhop services.
Cassie Davis
Sep 13,2023Such a great experience! The movers and truck were prompt and wrapped all our things super well! We had to move on a cubs game day on Addison and they did a great job! My best experience with bellhops so far!
Kristina
Sep 13,2023We used the service to load our household move into a 16’ POD. Moving is an anxious time and the consistent communication throughout was very assuring. But the true magic came in the expertise and efficiency on loading day. The two man team was professional, experienced and efficient. It was amazing to see them in action. There is NO WAY we would have done as good no matter how many videos we watched. We canceled the smaller POD which saved us money and bonus they finished 45 min early.
Kelly Corcoran
Sep 12,2023The Bellhop team was professional, punctual, polite, hardworking, and most importantly, efficient. The truck was loaded in 2.5 hours and it was packed to the gills. My 91-year-old father was especially impressed. Thank you!
Justin Kemmerer
Sep 12,2023Move went fairly decently. Only moved 4 miles or so and had packed and staged everything. However, they must have dropped a few boxes and broke a lot of our kitchenware. I bought insurance, submitted a claim with pictures and value, but have not seen any response or results for that claim after 40 days. Called more than 3 times, used the messaging service online. Better to go with a more substantial/reputable company and pay more than to deal with the hassle. (There has been no progress or resolution as of 9/11 8:25am CT)
Greg Kern
Sep 11,2023Hard work on a super hot day
Lisa Polo
Sep 11,2023To start the customer service reps were informative and professional. The moving crew were very professional and friendly and extremely helpful. They worked in a timely manner. Ulysses, Vanesa and Gustavo were great! Highly recommend!
Brenda Goldstein
Sep 11,2023Fast, professional, friendly and extremely helpful.
Nadine Hancock
Sep 10,2023Dependability and availability.
Adetayo Amid
Sep 09,20231. Right on time 2. Moved all my electronics carefully 3. Very professional
JJ
Sep 09,2023Easy to book. Great communication. Great staff.
ALLEN
Sep 09,2023Excellent experience.
Nate
Sep 08,2023Pro: Good sales team, good moving team Con: Poor operations team, fully charged the moving cost BEFORE the move was completed and without notice. Agreed to provide remedy, but never got back. Not worth the premium price paid for coordination.
1110 Market St, #502, 37402, Chattanooga, US
http://www.bellhop.com
Ter Claeys
Sep 16,2023Excellent movers - Guys were great, super nice, took great care with our items. Absolutely top not service. I've never had movers that good. Both were outstanding.