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Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves. Local Moving
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Reviews 856
Aysha
Feb 24,2025HORRENDOUS! Avoid at all costs. They estimated my move to take 2 hours. The team showed up at the end of the 2 hour window they gave and it took them 3 hours to move my pre-packed apartment (everything disassembled, etc.) it then took them almost 2 hours to unload the truck into the basement of my new home (no stairs or anything) only after I began to help because it was after dark at that point. These are not professional movers by any means. There’s clearly no vetting process. The team damaged the majority of my belongings and several items went missing. I filed a claim and was ghosted. When I followed up they told me there was no record of a claim and that it was now too late to file a new claim. This company owes me around $8000 in damages to furniture and at the very least the cost of my move. It’s shocking to me that they have any positive reviews. Their customer service is a JOKE. Not a single apology for my experience. Week long delays in response times to inquiries and no clearly labeled customer service number when booking. On top of all of this, it appears that their only response to poor reviews is something along the lines of “we’ll try to do better in the future” not willing to take any accountability for what they’ve already messed up. I just want my money back. If I didn’t care about how my belongings would be treated during a move, I would have found a bunch of college kids and offered them pizza and beer. I’d have saved myself a ton of money and my stuff would be in better shape too. Shame on this “business”.
Nakesha Shank
Feb 20,2025Rating should be 0. Bellhop company isn't professional my moving window was from 2-3 truck driver showed at 1:58 pm but no movers. Contacted customer service multiple times, requested a supervisor. Sup name Erica had the audacity to say if I can get a U-haul truck she'll get me some mover. The truck driver that came left after waiting several hrs for the movers to arrive although he left around 4:00 pm he just pulled off and didn't say nothing. So I was definitely in total shock. Here again I contacted customer service requesting a Supervisor which I was transferred over to supervisor Erica She offered apology and asked can I purchase a U-haul truck at last minute we're pushing close to 5:25 pm. I told her no, for the simple fact, the amount I paid Bellhop was for the driver and 2 movers, it didn't make any sense to me, for her to have the nerves to ask me to do such a thing as renting a U-haul and she'll get me some movers. What I didn't understand as I explained to her, How magically you can get movers if I agree to purchase a U-haul but the main issue was the movers never showed when the assigned truck driver was here for hours. I'm highly pissed 😡 the location where all my belongings, no longer have power at that location because I transfer my power over to my new home and it has no furniture. Bellhop now has messed with me having to take a day off from work tomorrow 2/20/25 without pay because of they screwup. I'm a work from home agent. All my items are packed and was ready to go for Bellhop to move. I want my refund from them now, the quickest they took it from my account the fastest they need to get it back in my account. I'm pretty sure hiring a moving company shouldn't be a stressful process. The entire experience has been a complete disaster. Going forward I will move the old fashioned way that was the first moving company I ever used and never would I again put my trust in another moving company. You live and learn. When the supervisor told me the lead/mover who's assigned couldn't do anything, because his helper didn't show. Then she gave me another story stating the helper when she spoke to him stated he wasn't coming because of where I reside has bad weather. I'm like what type of bad weather, her reply was it's cold. Heck it's been cold here all day, so like I told her if that's the case, they never had any attentions moving me from the jump. My spouse and I agreed it would have been best to use a moving company since he works out of town and his company wouldn't let him take off today. Really Bellhop should be compensating me for my time wasted truth be told. If I agreed to have gotten the U-haul, we was to going to be in the same boat. As the excuse she gave at the very end helper not coming because of it being cold but hours earlier if I rented the U-haul she was going to get me some movers. Whole process has been exhausting, very stressful and I never enjoyed having to write a bad review upon any companies.
Frank
Feb 20,2025We had three wonderful movers: Michael, Rod, and Javier. They arrived EXACTLY on time and never stopped working. The packing of the unit was miraculous as I was sure not all our stuff would fit, but Michael made it work with room to spare. Don’t want to move again, but if we do, we’re using BellHop (and I hope Michael, Javier, and Rod)!!!
Sarah
Feb 19,2025This was my first time using Bell Hops , and it was a great experience! The crew of two were early and a breeze to work with, extremely professional and respectful of my things and home. The logstics of using the service was easy, especially day of. I will definitely use the service again!
Sueyoung Jo
Feb 17,2025I booked a long distance move with Bellhop on 01/17/2025 from Phoenix, AZ to Dallas, TX scheduled for Thursday, 01/30/2025 at 8am. The move was booked with 1 26-ft box truck, 1 truck driver, 4 loaders (1 lead loader and 3 loaders), and the truck was supposed to be equipped with basic tools, 30 moving blankets, shrink wrap, and dollies. The loaders were responsible for disassembly of furniture, wrapping furniture, and loading the truck- all of which was estimated to take about 4 hours. On the day of the scheduled move, Thursday, 01/30/2025 at 8am, 2 loaders came to the house- 1 of the loaders was not originally scheduled for this specific job and he was asked to come by someone from Bellhop last minute. He mentioned that it was strange that the truck driver’s name was not listed on the job and at 8:30am, I called Bellhop to confirm that everything was in order and that 2 more loaders would be arriving as well as the truck. Bellhop put me on hold as my moving coordinator that I had been dealing with was not in the office yet. When the operator came back on the phone, she notified me that there was a delay in a job from the day before and the truck driver would not be arriving until 2pm, 6 hours after the original scheduled time of the move. While frustrated that we were now delayed at least 6 hours and had not been notified until after the truck was scheduled to be there, we understand that sometimes things happen. The 2 loaders left and said they would be back at 2pm. At 2pm, the 4 loaders arrived, the truck was still not there. The lead loader smelled intensely of marijuana- we were already delayed so much at this point that we just put the loaders to work to disassemble and start moving items outside for when the truck arrived. Because the supplies that were supposed to have come with the truck were not there, we unpacked our tools and allowed the loaders to use them and we went out to get moving blankets and shrink wrap to start wrapping the furniture. At 2:30pm, I got a call from my moving coordinator asking if the moving truck was there, it was not. She called me back maybe 15 minutes later, and informed me that the truck driver said he was on the way. The truck finally arrived at 4:30pm with 6 small, tattered, dirty moving blankets and dollies, no shrink wrap or tools. At this point, we had been on the phone with Bellhop many times to find out what was going on- when I asked to speak with our moving coordinator, she was “engaged in another call” multiple times so my husband and I expressed our frustrations to the other operators and they said that she would call us back. When we finally got a hold of her, we voiced our concerns about many things: • 8.5 hour delay of the truck- when the truck arrived, the items that were contracted to be there were not, so yet again, we had to go to the store and purchase more moving blankets and shrink wrap- on that day, we spent $500 in additional moving supplies. • The lead loader smelling of marijuana and the lack of professionalism by the lead was concerning, he was complaining about Bellhop and how the truck driver is normally listed on the job and he knew that something was not right, he was not moving things carefully or instructing his team to move things carefully • 2 of the loaders were not productive or properly trained- they lacked the basic and necessary skills for packing and moving heavy items. One of them tried to flip our very expensive and very heavy 8-ft dining table by himself until my mother-in-law stopped him and asked him to wait for the other loaders to help him. • My entire family had to step in and take initiative to move things to the truck and to move heavy items because it was clear that the team was not capable of doing what they were hired to do. • We have 2 Gaggenau wine fridges that hold 70 bottles each, worth $9,700 each- we mentioned that the wheels only wheel in one direction and they kept scraping it along the ground outside. When the wine fridges arrived in Dallas, they did not stand. Our moving coordinator apologized and said that she escalated our situation with her supervisor and her supervisor would be handling compensation for all of the issues we had. We never heard from this supervisor. She also had me send her the hotel bookings we had in El Paso that night and said that we would be reimbursed, nothing ever happened with that. We finished at 11pm and ended up booking 2 more nights of hotel rooms because of the delay. After my credit card was charged, all I got was generic, automated responses to how I could file a claim. It's unfortunate that this company is making money taking advantage of customers. I would expect there to be some level of empathy or human decency in the industry of hospitality, but this was the worst experience I have ever had with a company.
Michael Lindo
Feb 15,2025Darius and Mike of Balance Detroit Moving Company were phenomenal throughout the moving process. They were communicative, timely and thorough. They came in and got straight to moving. Asked questions to make sure we were comfortable with the way they did business. All of our valuables were handled with care and we will absolutely utilize their services again. 10/10 Perfect.
Jasmen Perry
Feb 14,2025Darin and Nick were amazing and so efficient with my move. They showed up right at scheduled time and were supportive of my move. This was a way better experience than Dolly imo!!
Tim
Feb 14,2025Movers just got things done! Appreciated their work ethic
Leonardo Melendez
Feb 12,2025They did an amazing job, it was really useful. I encourage everyone to use this service.
George Wilder Jr.
Feb 11,2025They really suck. THEY DID A MOVE THIS YEAR 2/2/25 AND LEFT OR STOLE SOME OF MY STUFF. THEY WERE UNPROFESSIONAL AND STUPID. STAY FAR AWAY FROM THIS COMPANY
Joy Jackson
Feb 10,2025My movers were great! Friendly, efficient and careful with my things. Couldn’t recommend them more!
Heather Slavin
Feb 10,2025Ronnie was a great lead, helped the other guys problem solve. The rest of the team was amazing to work with. They were fast, efficient, and friendly. Overall, Bellhop was so easy to use. They took care of all the logistics, stayed in constant contact, and took a lot of stress out of moving.
Michael H.
Feb 07,2025Great moving team. On time. Friendly. Hard-working. Careful. Flexible at the last minute when the weather messed with the original plan.
Jim H
Feb 06,2025Associates planned each task well and comunicated with me and each other to perform each task safely.
Detra Johnson
Feb 05,2025It was great. No problems
Sam
Feb 05,2025Matthew and Javier were great and efficient! They got my move done in an hour!
Olivia Dirr
Feb 04,2025Thank you Kirk, Mike, Nehemiah this morning were great with our move. Wouldn’t have been able to do it without help!
Julia Hines
Feb 03,2025It was organized, efficient, the team knew exactly what they were to do, and that is how they performed their job duties!
Kirsten Smith
Feb 02,2025Michael was our team lead and arrived early, his team got the job done in half the expected time. No complaints, nice group and did the job that was asked. Would definitely book again!
1110 Market St, #502, 37402, Chattanooga, US
http://www.bellhop.com
AM
Mar 05,2025Wonderful team! Had a very good experience.