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Reviews 577
Saman Ibraheem
Feb 12,2025Lovely tiles and great service from Alex and James. We bought Priory White and Jameson Oak and couldn’t be more pleased with the result!
Craig Morton
Feb 12,2025I recently purchased 120x60 Italian tiles from Boutique Stone, and I couldn’t be happier with both the product and the service. The tiles are absolutely stunning, with a high-quality finish that truly elevates the look of my space. The craftsmanship and attention to detail in the design are evident, showcasing the elegance and durability you’d expect from premium Italian tiles. Boutique Stone provided an excellent customer experience from start to finish. Their team was knowledgeable, helpful, and attentive, offering great advice to ensure I chose the perfect tiles for my project. Delivery was prompt and well-packaged, with every tile arriving in perfect condition. I highly recommend Boutique Stone to anyone looking for luxury, high-quality tiles. Their range is exceptional, and their commitment to customer satisfaction is second to none. I’ll definitely be returning for future projects!
James Nicol
Feb 02,2025Second time I've ordered from boutique Stone. I believe its under new ownership. Hasn't changed any. The tiles are brilliant and customer service is as good as previous 👍 slight issue with split tile. Resolved quickly hassle free. Would definitely recommend 👌
Nigel
Dec 28,2024The tile order arrived a few days before Christmas and must say everything was perfect. The tiles are very good quality and would highly recommend this company - website has been down for a few weeks now but that did not affect my order. Thank you for your help throughout James
Najiya Mulla
Dec 20,2024Had fab service for my main tile order back in Aug and tiles are gorgeous however I placed an order for additional tiles in Nov as I had run short come bathroom fit. My order was for £250, I then changed my order to a lower value as I didn't need as many tiles as my bathroom fitter once thought, I received the tiles in Nov however have not received a refund of £135 which I have been chasing now for 4 weeks. Website has gone down, phone not answered, Alex' email does not exist now and haven't had response from their main email. Edit: company got in touch via email after my review and refunded the money. Thank you
Olga Yatsyuk
Dec 20,2024We had the most incredible experience with Boutique Stone! Our journey began the moment we received their samples—they stood out so much compared to others that we had no doubt who to choose. When we placed our order, we needed the largest tiles urgently, but they were out of stock. Alex and the team went above and beyond, ensuring the tiles were delivered from Europe as quickly as possible. They even worked through the night to prepare the package so it could be loaded onto the truck and delivered to our clients the very next morning. But the story doesn’t end there. Later, due to unexpected on-site circumstances, we needed more tiles to complete the project, and everything was out of stock. Once again, Alex and the team performed a miracle, finding the tiles for us despite the challenges. With immense gratitude and the most heartfelt sincerity, I highly recommend Boutique Stone. Their tiles are of the highest quality, and their approach to clients is unparalleled. After 20 years of experience in various countries, this level of dedication and service left us speechless. If you're considering Boutique Stone, rest assured—you are in the safest hands possible.
Ema
Dec 20,2024Unfortunately, we didn’t have a good experience with this company. Bottom line is that we didn’t receive the tiles we were hoping to as the website had vague descriptions and some incorrect photos on the product pages. The company refused to part exchange because we hadn’t complained within their required 48 hours. We don’t really think that 48 is a reasonable time limit to impose during busy construction and feels unfair given the consumer rights act states 30 days right to return for non perishable goods. Based on our experience we wouldn’t recommend or use the company again.
Beatrix Harani
Dec 03,2024I had many samples from several websites, but the sample I received from you was beautiful and it looked expensive 😍. I don't have it on the floor yet, but I can take a photo when the kitchen is ready.
Alex Forbes
Dec 03,2024Great tiles and very good customer service.
John Cowperthwaite
Dec 01,20241st class service. Good communication.
pd
Nov 15,2024Excellent service. knowledgable staff. Prompt delivery.
Mr Jack Levy
Nov 05,2024Very good quality & speedy delivery
Sam Carter
Nov 02,2024Lovely tiles and great customer service. I’ve been looking for good quality tiles that were a bit different for a while. Boutique stone has a fabulous range of tiles in all shapes and sizes I will definitely be a returning customer, as well as recommending to family and friends
Hydro
Nov 01,2024Great service, communication and product quality.
Shell
Oct 28,2024Fantastic products and fantastic customer service, really impressed with every encounter I had with the team at Boutique Stone.....👏⭐⭐⭐⭐⭐
sue Firth
Oct 27,2024Service is great. Decent sized samples to get an accurate view of how they will look. Easy to use website with easy to use calculation for what quantity to buy. Goods arrived well packaged and protected - no breakages! Would like more information on site about laying Terrazzo tiles, to give the seamless look. Wish I needed more tiles : )
Grahame
Oct 26,2024From start to finish, an excellent service. Alex was really helpful annd understanding, excellent communication throughout, even when we changed our minds. Thank you so much. Would definitely recommend Boutique Stone and we would definitely use them again. A personal service that made you feel confident in your purchase. Quick delivery. The tiles were beautiful too! A quality experience all round👍
Emily Tarrant
Oct 26,2024Great communication, beautiful stone thank you
Ergun Yesildal
Oct 25,2024Quick delivery. Great customer service
Unit B, Armley Business Park, 41-43 Stanningley Road, LS12 3LW, Leeds, GB
http://boutiquestone.co.uk
Mrs Alison Osullivan
Feb 19,2025I feel compelled to write a review about this company. Great products and an absolute "gem" of a company! Amazing email and phone response, good old fashioned polite and friendly customer service...which is very rare these days. 5 stars *****